Vista Premium Networking Problems after Sleep, Hibernation 2nd Post

Discussion in 'Windows Vista Networking' started by Frederick Smith, Oct 17, 2007.

  1. Hi,
    Is there not a MS MVP who can help me with this? I have a HP laptop and HP
    can not help any further. They say it's a MS problem, but my laptop does not
    qualify for MS Tech Support because its OEM, HP.

    http://support.microsoft.com/kb/933872 This article describe a little of
    what I have been experiencing. I have my Vista laptop connected to my
    Netgear WGR614v7 router via ethernet cable, NOT wireless.
    When the laptop comes out of Sleep or Hibernation modes it loses the IP and
    other networking info and can not reconnect automatically. Two things
    correct this: 1. Power cycling the router 2. Using the IPCONFIG /RENEW. I
    swapped my WGR614v6 for the WGR614v7, no change.
    Is anyone else seeing this? And, the updates available in the article above
    do not include help for Vista 32-bit. I tried both and they don't install on
    the 32-bit platform. Is Microsoft going to issue something else for Vista
    Premium 32-bit?
    Thanks,
    Fred
     
    Frederick Smith, Oct 17, 2007
    #1
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  2. Have you tried Microsoft update? This link may help.

    Windows Vista Update and downloadThis update may fix some DHCP issue - The
    default gateway setting is lost when you wake a Windows Vista-based computer
    from sleep ...
    www.chicagotech.net/netforums/viewtopic.php?p=1329&sid=fa437910b05ca33e567429cccc3f07ce


    --
    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on
    http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on
    http://www.HowToNetworking.com
     
    Robert L \(MS-MVP\), Oct 17, 2007
    #2
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  3. Frederick Smith

    Barb Bowman Guest

    if the KB article isn't the solution, have you checked for NIC
    driver updates? do you have all the updates or Vista from Windows
    Update? the v7 was certified/logo'd as "works with Vista".

    (you DO leave the router and your broadband modem on 24/7, right?)

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
     
    Barb Bowman, Oct 17, 2007
    #3
  4. Hi,
    The KB article did not solve the problem. I have the latest driver for my
    Nvidia Gforce networking card. I have installed all windows updates. I leave
    the router and modem on 24/7.
    Fred
     
    Frederick Smith, Oct 17, 2007
    #4
  5. Hi,
    I have installed all MS updates available through Windows update. I used the
    link below and installed update #1 on the list, KB929777, "Install this
    update to address an issue in storport.sys which results in a system crash
    when certain hardware configurations exist."
    I did not fix the problem[no change].
    Fred
     
    Frederick Smith, Oct 17, 2007
    #5
  6. Frederick Smith

    Barb Bowman Guest

    Which exact laptop do you have? Did it come with Vista pre-installed
    or was this an upgrade?

    Can you please post the text output of

    ipconfig /all

    run from an elevated cmd prompt?

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
     
    Barb Bowman, Oct 17, 2007
    #6
  7. The laptop is an HP dv6406nr. I added 2 gigs of memory, otherwise hardware
    is as listed. Vista pre-installed. I use static IP addressing until I can
    resolve the problem. This will explain the ipconfig /all that follows:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Laptop-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . :
    fe80::8ca7:6e60:47f3:81ec%7(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 4.2.2.2
    4.2.2.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . :
    2001:0:4136:e38e:20b8:2dce:3f57:fefd(Pref
    erred)
    Link-local IPv6 Address . . . . . :
    fe80::20b8:2dce:3f57:fefd%8(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection*:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
    82F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.2%12(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 4.2.2.2
    4.2.2.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
    BFB}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    ** End **
    Fred
     
    Frederick Smith, Oct 17, 2007
    #7
  8. Frederick Smith

    Barb Bowman Guest

    Hmmn, take a look at
    http://support.microsoft.com/default.aspx/kb/928233/en-us if you
    haven't already.

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
     
    Barb Bowman, Oct 17, 2007
    #8
  9. Thanks Barb,
    I performed steps 1-7 under RESOLUTION and rebooted. No change. However, I
    forgot to report one behaviour. After sleep or hibernation mode,
    [sometimes]Vista appears to be connected [router and internet], browsing
    works, etc. BUT, the connection is lost after a minute or so. Very strange
    as this is not the case after sleep or hibernation. Does this clarify
    anything for you?
    Again, I only performed steps 1-7, not those following under the MORE
    INFORMATION section. I am going to call NetGear and point out this article
    to them and see if they can help. In the meantime, do you have anything else
    to add?
    Fred

     
    Frederick Smith, Oct 17, 2007
    #9
  10. Thanks Barb,
    I performed steps 1-7 under RESOLUTION and rebooted. No change. However, I
    forgot to report one behaviour. After sleep or hibernation mode,
    [sometimes]Vista appears to be connected [router and internet], browsing
    works, etc. BUT, the connection is lost after a minute or so. Very strange
    as this does not happen EVERYTIME after sleep or hibernation. Does this
    clarify
    anything for you?
    Again, I only performed steps 1-7, not those following under the MORE
    INFORMATION section. I am going to call NetGear and point out this article
    to them and see if they can help. In the meantime, do you have anything else
    to add?
    Fred

     
    Frederick Smith, Oct 17, 2007
    #10
  11. NetGear was no help. They said the article did not apply to this router:
    WGR614v7.
    Fred
     
    Frederick Smith, Oct 18, 2007
    #11
  12. Is the default gateway 0.0.0.0? Or post back with the result of ipconfig
    /all.

    --
    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on
    http://www.ChicagoTech.net
    How to Setup Windows, Network, VPN & Remote Access on
    http://www.HowToNetworking.com


     
    Robert L \(MS-MVP\), Oct 18, 2007
    #12
  13. Frederick Smith

    Barb Bowman Guest

    can you post the text output of

    ipconfig /all from an elevated cmd prompt when the computer is in
    the "bad" state?

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
     
    Barb Bowman, Oct 18, 2007
    #13
  14. Frederick Smith

    Dwarf Guest

    Hi Frederick,

    Do you have a static or dynamic IP address? By static I mean one that you
    use permanently and by dynamic one that your ISP assigns to you for the
    session. If it is dynamic, then this could explain your problem. Most dynamic
    addresses are issued on a time-lease basis, and if your ISP doesn't receive a
    reply from your machine after a certain period of time (as is the case when
    you put your machine to sleep or hibernate), then it will assume that the
    address is free and will unallocate it from your connection and reallocate it
    to someone else. If ISPs didn't do this, then there would soon be no
    addresses available for future customers. I recommend that home users use a
    dynamic address because this is much cheaper than having a static one. Static
    addresses are useful for companies whose address on the Web must not change,
    however their ISP will charge them for the privilege. I also use the
    hibernate function on my machine and have a Netgear router, but because I
    power off completely both my machine and router after hibernating, I don't
    have this problem. You will probably be better off just using the hibernation
    feature rather than sleep if you are running your machine on battery power.
    In fact, I would recommend that you didn't use sleep at all. You should find
    that in the short time that it takes your machine to restore from hibernation
    (typically no more than 1 1/2 minutes), your router will have established a
    connection for you. This is why I recommend that you power down your router
    as well when you hibernate.
    Dwarf
     
    Dwarf, Oct 18, 2007
    #14
  15. Thanks Barb,
    Keep in mind that when the laptop exits sleep mode it is connected to the
    internet and then disconnects after about a minute or so.
    Here is the ipconfig /all [after disconnect]:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Laptop-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . :
    fe80::8ca7:6e60:47f3:81ec%7(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.129.236(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 184556324
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection*:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
    82F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . :
    fe80::5efe:169.254.129.236%12(Preferred)

    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
    BFB}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>

    ** End **
    Fred


     
    Frederick Smith, Oct 18, 2007
    #15
  16. Thanks Robert,

    Keep in mind that when the laptop exits sleep mode it is connected to the
    internet and then disconnects after about a minute or so.
    Here is the ipconfig /all [after disconnect]:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Laptop-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . :
    fe80::8ca7:6e60:47f3:81ec%7(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.129.236(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 184556324
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection*:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
    82F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . :
    fe80::5efe:169.254.129.236%12(Preferred)

    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . :
    isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
    BFB}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Windows\system32>

    ** End **
    Fred

     
    Frederick Smith, Oct 18, 2007
    #16
  17. Thanks Dwarf,

    I have the same issue after sleep or hibernation. After the Vista wakes, the
    internet connection shows connected, but then disconnects after about a
    minute or so.
    I am using a static IP for the moment until I can figure out the problem.

    Fred
     
    Frederick Smith, Oct 18, 2007
    #17
  18. Frederick Smith

    Barb Bowman Guest

    Can you
    1: disable the wireless adapter in device manager for now
    2: unbind IPv6 from the wired connection

    reboot

    any better?

    --

    Barb Bowman
    MS Windows-MVP
    http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
    http://blogs.digitalmediaphile.com/barb/
     
    Barb Bowman, Oct 18, 2007
    #18
  19. Thanks Barb,

    I disabled wireless, unchecked IPv6 from Local Area Connection Properties,
    and rebooted. No change.
    Fred
    PS If I shelled out the $59 or whatever the cost for a per-incident
    telephone call to MS do you think they might be able to help? I'm getting
    discouraged here.

     
    Frederick Smith, Oct 18, 2007
    #19
  20. Robert,
    I mentioned this article, http://support.microsoft.com/kb/933872, when in my
    first post. But, it does not seem to apply to the 32-bit Vista. Or, am I
    wrong about this?
    Fred
     
    Frederick Smith, Oct 18, 2007
    #20
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