Vista Premium Networking Problems after Sleep, Hibernation 2nd Post

Hi,
Is there not a MS MVP who can help me with this? I have a HP laptop and HP
can not help any further. They say it's a MS problem, but my laptop does not
qualify for MS Tech Support because its OEM, HP.

http://support.microsoft.com/kb/933872 This article describe a little of
what I have been experiencing. I have my Vista laptop connected to my
Netgear WGR614v7 router via ethernet cable, NOT wireless.
When the laptop comes out of Sleep or Hibernation modes it loses the IP and
other networking info and can not reconnect automatically. Two things
correct this: 1. Power cycling the router 2. Using the IPCONFIG /RENEW. I
swapped my WGR614v6 for the WGR614v7, no change.
Is anyone else seeing this? And, the updates available in the article above
do not include help for Vista 32-bit. I tried both and they don't install on
the 32-bit platform. Is Microsoft going to issue something else for Vista
Premium 32-bit?
Thanks,
Fred

 

Have you tried Microsoft update? This link may help.

Windows Vista Update and downloadThis update may fix some DHCP issue - The
default gateway setting is lost when you wake a Windows Vista-based computer
from sleep ...
www.chicagotech.net/netforums/viewtopic.php?p=1329&sid=fa437910b05ca33e567429cccc3f07ce


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

if the KB article isn't the solution, have you checked for NIC
driver updates? do you have all the updates or Vista from Windows
Update? the v7 was certified/logo'd as "works with Vista".

(you DO leave the router and your broadband modem on 24/7, right?)

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

Hi,
The KB article did not solve the problem. I have the latest driver for my
Nvidia Gforce networking card. I have installed all windows updates. I leave
the router and modem on 24/7.
Fred

 

Hi,
I have installed all MS updates available through Windows update. I used the
link below and installed update #1 on the list, KB929777, "Install this
update to address an issue in storport.sys which results in a system crash
when certain hardware configurations exist."
I did not fix the problem[no change].
Fred

 

Which exact laptop do you have? Did it come with Vista pre-installed
or was this an upgrade?

Can you please post the text output of

ipconfig /all

run from an elevated cmd prompt?

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

The laptop is an HP dv6406nr. I added 2 gigs of memory, otherwise hardware
is as listed. Vista pre-installed. I use static IP addressing until I can
resolve the problem. This will explain the ipconfig /all that follows:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::8ca7:6e60:47f3:81ec%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 4.2.2.2
4.2.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e38e:20b8:2dce:3f57:fefd(Pref
erred)
Link-local IPv6 Address . . . . . :
fe80::20b8:2dce:3f57:fefd%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
82F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.2%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 4.2.2.2
4.2.2.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
BFB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


** End **
Fred

 

Hmmn, take a look at
http://support.microsoft.com/default.aspx/kb/928233/en-us if you
haven't already.

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

Thanks Barb,
I performed steps 1-7 under RESOLUTION and rebooted. No change. However, I
forgot to report one behaviour. After sleep or hibernation mode,
[sometimes]Vista appears to be connected [router and internet], browsing
works, etc. BUT, the connection is lost after a minute or so. Very strange
as this is not the case after sleep or hibernation. Does this clarify
anything for you?
Again, I only performed steps 1-7, not those following under the MORE
INFORMATION section. I am going to call NetGear and point out this article
to them and see if they can help. In the meantime, do you have anything else
to add?
Fred

 

Thanks Barb,
I performed steps 1-7 under RESOLUTION and rebooted. No change. However, I
forgot to report one behaviour. After sleep or hibernation mode,
[sometimes]Vista appears to be connected [router and internet], browsing
works, etc. BUT, the connection is lost after a minute or so. Very strange
as this does not happen EVERYTIME after sleep or hibernation. Does this
clarify
anything for you?
Again, I only performed steps 1-7, not those following under the MORE
INFORMATION section. I am going to call NetGear and point out this article
to them and see if they can help. In the meantime, do you have anything else
to add?
Fred

 

NetGear was no help. They said the article did not apply to this router:
WGR614v7.
Fred

 

Is the default gateway 0.0.0.0? Or post back with the result of ipconfig
/all.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

can you post the text output of

ipconfig /all from an elevated cmd prompt when the computer is in
the "bad" state?

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

Hi Frederick,

Do you have a static or dynamic IP address? By static I mean one that you
use permanently and by dynamic one that your ISP assigns to you for the
session. If it is dynamic, then this could explain your problem. Most dynamic
addresses are issued on a time-lease basis, and if your ISP doesn't receive a
reply from your machine after a certain period of time (as is the case when
you put your machine to sleep or hibernate), then it will assume that the
address is free and will unallocate it from your connection and reallocate it
to someone else. If ISPs didn't do this, then there would soon be no
addresses available for future customers. I recommend that home users use a
dynamic address because this is much cheaper than having a static one. Static
addresses are useful for companies whose address on the Web must not change,
however their ISP will charge them for the privilege. I also use the
hibernate function on my machine and have a Netgear router, but because I
power off completely both my machine and router after hibernating, I don't
have this problem. You will probably be better off just using the hibernation
feature rather than sleep if you are running your machine on battery power.
In fact, I would recommend that you didn't use sleep at all. You should find
that in the short time that it takes your machine to restore from hibernation
(typically no more than 1 1/2 minutes), your router will have established a
connection for you. This is why I recommend that you power down your router
as well when you hibernate.
Dwarf

 

Thanks Barb,
Keep in mind that when the laptop exits sleep mode it is connected to the
internet and then disconnects after about a minute or so.
Here is the ipconfig /all [after disconnect]:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::8ca7:6e60:47f3:81ec%7(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.129.236(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 184556324
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
82F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:169.254.129.236%12(Preferred)

Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
BFB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

** End **
Fred

 

Thanks Robert,

Keep in mind that when the laptop exits sleep mode it is connected to the
internet and then disconnects after about a minute or so.
Here is the ipconfig /all [after disconnect]:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-70-CC-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-65-4A-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::8ca7:6e60:47f3:81ec%7(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.129.236(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 184556324
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DDC4E2EB-7106-4D74-8EBB-AE2DC8EA4
82F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:169.254.129.236%12(Preferred)

Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7F126FAC-5E91-4D09-A8B1-359AFDDF8
BFB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

** End **
Fred

 

Thanks Dwarf,

I have the same issue after sleep or hibernation. After the Vista wakes, the
internet connection shows connected, but then disconnects after about a
minute or so.
I am using a static IP for the moment until I can figure out the problem.

Fred

 

Can you
1: disable the wireless adapter in device manager for now
2: unbind IPv6 from the wired connection

reboot

any better?

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

Thanks Barb,

I disabled wireless, unchecked IPv6 from Local Area Connection Properties,
and rebooted. No change.
Fred
PS If I shelled out the $59 or whatever the cost for a per-incident
telephone call to MS do you think they might be able to help? I'm getting
discouraged here.

 

Robert,
I mentioned this article, http://support.microsoft.com/kb/933872, when in my
first post. But, it does not seem to apply to the 32-bit Vista. Or, am I
wrong about this?
Fred