Vista print dialog conflicts for HP Deskjet 970xci

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Phil Race, Sep 21, 2007.

  1. Phil Race

    Phil Race Guest

    On Vista we are using the pre-installed drivers for the HP Deskjet 970xci.
    In the print dialog if you do nothing except change the colour setting
    on the preferences pop upto black and white - ie print in black and white,
    not colour, and then press OK/Print an error dialog pops up as follows

    Title: Incompatible Print Settings

    Text:
    There are one or more conflicting settings.
    One of the conflicting settings is:

    Resolution: 300 x 300 dots per inch
    Print Mode : Auto Select

    It then offers to resolve all conflicts for you.
    Its not clear what this does. The "Advanced" tab then shows these
    settings still as above but will little yellow triangles containing an
    exclamation mark.

    This can be reproduced in wordpad etc .. so its not a problem in our code.
    Although apparently if you try to set B&W from code so there's no dialog,
    you don't get the benefit of this fix up. Bizarrely our app then prints
    the page shrunk, probably because the device resolution is changed to
    something different than we expected.

    This is specific to vista. All works fine on XP

    1) How can resolution and print mode be in conflict in B&W printing ?
    2) How does vista (I presume its vista not the driver) detect this conflict?
    Knowing this I can do the same ..

    -phil.
     
    Phil Race, Sep 21, 2007
    #1
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  2. The driver detects the conflict. I'll forward your mail to one of the HP
    driver developers.

    I have seen this error for some of the PCL5 HP devices. I think this is a
    known issue.

    Poking at the driver, this appears to only have a conflict is the Print Mode
    is configured to Normal (Auto Select). If you select Best or Draft, there
    is not conflict dialog. I do not have the device so I don't know if this
    affects the output.

    The driver in Vista was updated by HP. You can install the XP drivers onto
    Vista by using Have Disk and selecting the XP CD media.
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Sep 21, 2007
    #2
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  3. Phil Race

    Phil Race Guest

    Alan,

    Thanks for responding.

    OK. So that means the driver itself popped up the message dialog?
    OK thanks. Can you please update this posting with any response from HP


    -Phil Race.
     
    Phil Race, Sep 22, 2007
    #3
  4. response from HP:

    Alan,



    Thanks. This one is not a regression from XP. I repro'ed this on an XP with
    HP 970Cxi inbox driver as well. I think this is a low priority bug. I did
    not look into it more since this is a fairly old device. This
    incompatibility popup seems having problem for user to resolve it himself.



    I would say won't fix for this. You may either tell him to go with color or
    click OK to "Resolve all conflicts for me automatically" in B&W.



    Thanks. Sorry for not providing better answer for this.


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Sep 25, 2007
    #4
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