Vista Shut down issues

Discussion in 'Windows Vista Performance' started by doubledragon5, May 27, 2007.

  1. So far I like Vista, everyting seems to run smoothly, except shut down.. When
    I choose to shut down Vista it takes on average 5 minutes to complete.. Start
    up is no problem.. For software all I have installed was my antivirus AVG,
    Adobe Reader, drivers for my video card, mouse and keyboard.. What can be the
    problem, and will the first service pack have a fix for this.. Thanks..
     
    doubledragon5, May 27, 2007
    #1
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  2. doubledragon5

    Rick Rogers Guest

    Hi,

    This sort of problem usually occurs when an application or process does not
    properly respond to the terminate signal. Whether or not a service pack
    would fix it would depend on what the problem actually is and whether or not
    the SP addresses it, but likely it would not as they usually only address
    problems in the system itself, not with third party programs (which are
    nearly always the cause). Before shutting down, hit ctrl+shift+escape to
    access task manager. Make sure nothing is running on the applications tab.
    Then check the processes tab and 'end task' on some of them. Then try to
    shut down. If the problem still occurs, then you haven't terminated the
    right one yet. Repeat, but this time choosing a few different ones (don't
    worry, as Windows will not allow you to terminate system critical ones).
    Repeat until you isolate the one that is causing the problem. Once you know
    which one it is, then you can work towards correcting it.
     
    Rick Rogers, May 27, 2007
    #2
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  3. doubledragon5

    mikeyhsd Guest

    usually, for me anyway, there is a message on screen that says what is holding up the process.







    So far I like Vista, everyting seems to run smoothly, except shut down.. When
    I choose to shut down Vista it takes on average 5 minutes to complete.. Start
    up is no problem.. For software all I have installed was my antivirus AVG,
    Adobe Reader, drivers for my video card, mouse and keyboard.. What can be the
    problem, and will the first service pack have a fix for this.. Thanks..
     
    mikeyhsd, May 27, 2007
    #3
  4. doubledragon5

    Kerry Brown Guest

    Vista keeps detailed logs of startup, shutdown and other performance data.
    In the Start Search box type eventvwr.msc and press the Enter key.

    eventvwr.msc => Applications and Services Logs => Microsoft => Windows =>
    Diagnostics-Performance => Operational

    Look for events in the Shutdown Performance Monitoring category. Each event
    will tell you how long in milliseconds the program or driver took to shut
    down. Anything that is unusually long should generate an event.
     
    Kerry Brown, May 27, 2007
    #4
  5. There seems to be a lot of critical issues I found most seem to do with
    microsoft itself.. One is with the logitech drivers for my keyboard/mouse the
    one that stands out is the cthelper.exe I believe it is called.. How do we
    fix these issues..
     
    doubledragon5, May 27, 2007
    #5
  6. doubledragon5

    Cal Bear '66 Guest

    I believe that cthelper.exe is from Creative.


     
    Cal Bear '66, May 27, 2007
    #6
  7. Ok but when I try to end the service it won't end.. I quess I can try to
    uninstll some of these drives and see if that helps.. Also is there a way to
    send MS these events so hopefully it will help them to come up with solutions
    in the future...
     
    doubledragon5, May 27, 2007
    #7
  8. doubledragon5

    Cal Bear '66 Guest

    1. Control Panel > Problem Reports and Solutions, check for solutions, view
    problem reports, right click problem and view problem details

    2. Run msconfig and disable cthelper.exe

    3. Delete cthelper.exe from the Run command in the registry by using regedit (or
    disable it by placing a semicolon in front of the value)
     
    Cal Bear '66, May 27, 2007
    #8
  9. I unistalled my creative drivers and disable the cthelper.exe in msconfig..
    Went to creative and they don't support vista yet.. Now Vista shuts down with
    no issues.. Can you still install the drivers and disable cthelper.exe and
    still get sound?
     
    doubledragon5, May 27, 2007
    #9
  10. doubledragon5

    Cal Bear '66 Guest

    Creative doesn't support Vista?
    What card do you have?
    I don't have any problems (x-Fi), but I do believe that you can disable cthelper
    and still get sound from what I have read here.
     
    Cal Bear '66, May 27, 2007
    #10
  11. Sound Blaster Audigy 4.. When I went to their site they said no support for
    vista at this time.. I did get the upadated drivers from them.. But it sounds
    like they don't have any solutions for any problems that might arise from
    using these drivers
     
    doubledragon5, May 27, 2007
    #11
  12. doubledragon5

    Cal Bear '66 Guest

    The Vista 32-bit 2.12.0002 drivers dated 16 Mar 07?

    Did you uninstall the old drivers in Device Manager (including the option to
    remove the driver files -- if offered), and uninstalled the Creative Audio
    Console in Control Panel > Programs and Features, AND deleted the contents of
    the Creative folder in Windows Explorer before you installed the above drivers?
     
    Cal Bear '66, May 27, 2007
    #12
  13. I just unistalled the drivers under device manage. Already uninstalled the
    Creative Audio console in control pane.. There is not creative folder under
    windows explorer however..
     
    doubledragon5, May 28, 2007
    #13
  14. doubledragon5

    Cal Bear '66 Guest

    C:\Program Files\Creative\ ?

    Perhaps you were lucky enough that the uninstall of the Creative Audio Console
    also removed the directory.
     
    Cal Bear '66, May 28, 2007
    #14
  15. Everything is ok now, I reinstalled the drivers. Then went back into msconfig
    and disabled cthelper.exe... I do have one other question. When you first
    start Vista you get the progress bar and no logo. But then the logo appears
     
    doubledragon5, May 28, 2007
    #15
  16. doubledragon5

    Cal Bear '66 Guest

    Yes, it is normal.


     
    Cal Bear '66, May 28, 2007
    #16
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