Vista Sleep/Hibernate crash

Discussion in 'Windows Vista Hardware' started by helloworld, Oct 18, 2007.

  1. helloworld

    helloworld Guest

    Hello,
    I have a problem with my Toshiba Satellite laptop running Windows Vista
    Ultimate.

    Until recently, everything was working fine, but now whenever I try to
    put the laptop into Sleep or Hibernate, the screen fades to black, as if
    it is going to sleep, but the blue power light stays on, rather than the
    pulsating orange that is supposed to happen. Then after a couple of
    seconds, the computer just stops and powers off. When I reboot, Windows
    tells me it wasn't shut down correctly etc.

    I'm all up-to-date on Windows Updates, and windows can't find a
    solution when I report the problem.

    The other day I found it started to restart when I clicked Shut down,
    but this only occurred when the laptop was plugged in to the mains power
    supply.]

    I'd really apreciate any help at all on this.

    Thanks
    helloworld
     
    helloworld, Oct 18, 2007
    #1
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  2. helloworld

    usasma Guest

    I'd suggest visiting the website of the manufacturer of the graphics chip in
    your system and downloading the latest, Vista compatible video drivers from
    there. Corrupt video drivers are (IME) the most likely cause for this.

    - John
     
    usasma, Oct 18, 2007
    #2
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  3. helloworld

    Dwarf Guest

    Hi helloworld,

    Exactly when did this problem start? For example, did it start after Patch
    Tuesday (9th October), or was the problem there before? If the problem
    started on or after Patch Tuesday, then the most likely cause is an update
    that has failed to install correctly, in which case if you post the names of
    the updates someone should be able to help you. If you have your laptop
    configured to also download and install optional updates, then again provide
    details of these as well. Note that I do not recommend downloading and
    installing optional updates - these are generally for the hardware in your
    machine, updates for which should be obtained directly from the website of
    the hardware manufacturer.
    Dwarf
     
    Dwarf, Oct 18, 2007
    #3
  4. helloworld

    helloworld Guest

    OK, I'm not exactly sure when it started because I don't use the sleep
    function every day, and I didn't note the date when it started (silly me
    :smile:).

    I think it was around the 28th september, so I'll list the updates from
    the 26th to the 28th.

    KB933928
    KB915597 (these are definition updates for windows defender - there are
    quite a few of these, so this is the only one I'll list)
    KB933928
    KB936960
    KB936514
    KB932080
    KB934173
    KB934393
    KB934062
    KB931906
    KB934391

    I'm afraid that is as far as I can narrow it down.

    Thank you for your help,
    helloworld
     
    helloworld, Oct 18, 2007
    #4
  5. helloworld

    Dwarf Guest

    Hi helloworld,

    Thanks for the reply. Most of the updates you listed are for Office 2007,
    and of course a Defender update. There are 2 updates listed which might be
    the source of your problem - they are KB933928 and KB 931906. I suggest that
    you download and run the Belarc Advisor from http://www.belarc.com and check
    to see if your machine is completely up to date. If any updates are shown as
    being incorrectly installed, uninstall them from the Windows Update panel and
    then follow the instructions in my post 'Updating Windows Vista' in the
    newsgroup 'Windows Update' (dated 10/10/2007).
    Dwarf
     
    Dwarf, Oct 18, 2007
    #5
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