Vista spooler keeps stopping

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Jan, Nov 11, 2009.

  1. Jan

    Jan Guest

    Environment:
    Vista preminum 32-bit
    Printer: Toshiba eS451c, it is a network printer shared a few people in the
    office. Other people do not have the problem.

    Problem: The spooler keeps stopping without any reason. Restart the
    spooler. can initiate print once (prints OK) then it stops again.

    Check the spooler's properties, they are:
    Startup type: Automatic
    Logon as Local System account, "allow service to interact with desktop" -
    chekced
    Recovery: Restart the service on first failure and second failure, Take no
    action on subsequent failure

    Would anyone knwo how to fix this problem?

    Thanks.
     
    Jan, Nov 11, 2009
    #1
    1. Advertisements

  2. Jan

    roman modic Guest

    Hello!

    Model of the printer?
    Do they use Vista?


    Regards, Roman
     
    roman modic, Nov 12, 2009
    #2
    1. Advertisements

  3. Cari \(MS-MVP\), Nov 13, 2009
    #3
  4. Jan

    Jan Guest

    Cari,

    Thanks for your suggestion.

    There were four printers configured. Three were configured to use local
    printer drivers but the fourth one was configured to upload the printer
    driver from our server. The uploaded driver is a different version from the
    local printer driver though all of them drive the same physical printer. I
    think that was the problem.

    I deleted all the printers (the fourth printer was difficult to delete, more
    about this later) and deleted all installed printer drivers and printers.
    Added the three printers again - configured as local printers. The spooler
    does not crash anymore.

    When deleting the fourth printer, the spooler terminated. As a result, I
    could not delete this printer. I restarted the PC, the driver for this
    printer was uploaded from the server. This put me back to square one. I
    fiddled around for a while including disconnecting network cable (the printer
    is a network printer), restarting the PC (multiple times), deleting the wrong
    driver (the spooler terminated); not sure the sequence of my actions, I
    finallly managed to delete the wrong driver and the fourth printer. Could
    you explain to me what is the right sequence to get rid of this "sticky"
    situation?

    Thanks.
     
    Jan, Nov 18, 2009
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.