Vista system file corruption and sfc problem

Discussion in 'Windows Vista Performance' started by mitvah, Apr 6, 2007.

  1. mitvah

    mitvah Guest

    I’ve a Vista Ultimate installed on a DELL Latitude D620 laptop. The problem
    started a few weeks ago when Symantec Antivirus reported catching Clone War
    (1) on my computer. I’ve since done a few clean scans using various scanning
    programs but some system files seems to have been lost or are corrupted. I
    tried running sfc /scannow under admin cmd window and also after starting
    the recovery cmd window, but got the same message both time:

    Windows Resource Protection could not perform the requested operation.

    Even the automated recovery option to fix boot problem failed. I’m able to
    boot up the windows and its generally funtinal but quite a few things are not
    working e.g. I can’t open the personalize window from the desktop right click
    menu.

    Unitl late last week I was able to run the sfc and it reported a whole bunch
    of problems but did not automatically fix anything. I didn't have time to
    look into manually fixing things but now even that's not working.

    Please help!
     
    mitvah, Apr 6, 2007
    #1
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  2. mitvah

    JimR Guest


    If you are sure the system is clean, the quickest solution might be a repair
    install of Vista.
     
    JimR, Apr 6, 2007
    #2
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  3. mitvah

    Rock Guest


    I'm unsure of what you mean here. How do you do a repair install of Vista?
    An in place upgrade that was available in XP was not carried over to Vista.
     
    Rock, Apr 6, 2007
    #3
  4. mitvah

    JimR Guest


    If you start the Vista DVD while in Vista, begin the installation,you will
    be offered the ability to "upgrade". An upgrade over a current install of
    Vista has the same effect as a repair install in XP in that it will install
    Vista while keeping intact your documents, settings and programs.
     
    JimR, Apr 6, 2007
    #4
  5. Hello,
    Right now a reinstall or upgrade may be the best choice.
    From the looks of the log file the prblem appears to be corruption in the
    store which is causing this.
    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    |>From: "JimR" <>
    |>References: <>
    |>In-Reply-To: <>
    |>Subject: Re: Vista system file corruption and sfc problem
    |>Date: Thu, 5 Apr 2007 20:43:58 -0700
    |>Lines: 35
    |>Message-ID: <>
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    |>X-MS-CommunityGroup-ParentID: C5ACB8B2-B32A-4FB2-AE91-B403773E2C35
    |>Newsgroups: microsoft.public.windows.vista.performance_maintenance
    |>Path: TK2MSFTNGHUB02.phx.gbl
    |>Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.performance_maintenance:4475
    |>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    |>X-Tomcat-NG: microsoft.public.windows.vista.performance_maintenance
    |>
    |>|>> I’ve a Vista Ultimate installed on a DELL Latitude D620 laptop. The
    |>> problem
    |>> started a few weeks ago when Symantec Antivirus reported catching Clone
    |>> War
    |>> (1) on my computer. I’ve since done a few clean scans using various
    |>> scanning
    |>> programs but some system files seems to have been lost or are
    corrupted. I
    |>> tried running sfc /scannow under admin cmd window and also after
    starting
    |>> the recovery cmd window, but got the same message both time:
    |>>
    |>> Windows Resource Protection could not perform the requested operation.
    |>>
    |>> Even the automated recovery option to fix boot problem failed. I’m
    able to
    |>> boot up the windows and its generally funtinal but quite a few things
    are
    |>> not
    |>> working e.g. I can’t open the personalize window from the desktop
    right
    |>> click
    |>> menu.
    |>>
    |>> Unitl late last week I was able to run the sfc and it reported a whole
    |>> bunch
    |>> of problems but did not automatically fix anything. I didn't have time
    to
    |>> look into manually fixing things but now even that's not working.
    |>>
    |>> Please help!
    |>
    |>
    |>If you are sure the system is clean, the quickest solution might be a
    repair
    |>install of Vista.
    |>
    |>--
    |>Jim
    |>
    |>
     
    Darrell Gorter[MSFT], Apr 6, 2007
    #5
  6. mitvah

    mitvah Guest

    Thanks Jim & Darrell!

    I like the reinstall idea and I'm in the process of tyring it. I started the
    install from within Windows environment but didn't get the upgrade option
    first time as it needs ~8GB free space on the system drive. I've Vista
    installed on a 20GB partition but only had ~4GB free, so I'm working on
    cleaning up some space but it seems to be a tough order at this point. I'll
    post the results once I'm able to create the space.

    Regards,


     
    mitvah, Apr 6, 2007
    #6
  7. mitvah

    JimR Guest


    What I've done on small partitions is to delete hiberfil.sys, turn off
    system restore, and move the page file to another partition. That should be
    good for about 4gb.
     
    JimR, Apr 6, 2007
    #7
  8. mitvah

    Rock Guest

    Jim have you actually done that? I read one report where it didn't work.
    But that was a long time ago, I don't recollect the context, but they had
    problems with the installation after trying it. I have not seen any
    definitive information on this process.

    Chad Harris also has mentioned this in a recent post and I have a query to
    him about it. Thanks for following up on the question.
     
    Rock, Apr 7, 2007
    #8
  9. mitvah

    Rock Guest

    Hi Darrell, can you confirm whether one can do a repair install, buy
    reinstalling Vista on top of itself to fix problems as in the in place
    upgrade in XP?

    Thanks

    --
    Rock [MS-MVP User/Shell]

     
    Rock, Apr 7, 2007
    #9
  10. mitvah

    JimR Guest


    I have actually done this on two computers running Vista Ultimate and it
    worked just like a repair install in XP. I did use a full version of Vista
    if that makes a difference. I'm glad I didn't read that this didn't work or
    I might not have tried it. :)
     
    JimR, Apr 7, 2007
    #10
  11. mitvah

    Rock Guest


    Thanks, Jim.
     
    Rock, Apr 7, 2007
    #11
  12. mitvah

    Rock Guest


    Jim what problems where these systems having that prompted you to try this?
    And the reinstall helped? Had you tried the other recovery mechanisms
    including system restore and startup repair? Data and applications were
    retained, is that right?
     
    Rock, Apr 7, 2007
    #12
  13. mitvah

    JimR Guest


    Rock,

    On one system I could not get Media Center to launch and I could not get the
    Search Indexer to work. It was a clean install on a box I built for Vista.
    Other than the Media Center and Search issues, the system was stable and
    fast and every feature and app worked perfectly. My best guess is that on
    this system either the chipset drivers or raid drivers ( updated for Vista
    compatibility about 2 months after initial install) might have caused a less
    than perfect install. The repair install corrected the two issues I was
    having.

    The second system ( not mine ) is a little more interesting. The original
    complaint was Internet Explorer was hanging and the mail database
    disappeared from Outlook 2007.
    Here's what I found - IE asking to be the default browser when no other
    browsers were present, screen saver failure, poor performance, slow boot,
    occasional lock up, no system restore points, and ( seperate issue ) a
    corrupt Business Contact Manager database. The bottom line was a lot of apps
    were added and some removed and I wasn't ever going to get the full story.
    So, I uninstalled the apps I thought didn't belong, did a virus and malware
    scan ( no malware found), did a repair install of Vista. The computer now
    works perfectly ( fixed the Outlook issue seperately). No data or settings
    were lost and all apps work.
    I didn't try any of the other recovery options because they were not
    appropriate solutions to the issues at hand and in the case of the second
    computer, system restore was DOA.

    I did the repair install on the first computer because although the issues
    were minor, I was unable to find solutions in these newsgroups or online and
    I really wanted every feature to work even though I don't use media center
    or search very often.

    I was really pleased with the results on the second one because it was a
    "real world' scenario- lots of problems, little history.
     
    JimR, Apr 7, 2007
    #13
  14. mitvah

    mitvah Guest

    Thanks agian Jim and yes, I also did exactly that to get the remaining 4GB. I
    just finished installing Vista upgrade on top of my exisiting corrupted Vista
    and it worked great, no problems at all. I was also ran the sfc /scannow
    after the install and it reports no errors now ...

    V:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 99% complete.
    Windows Resource Protection did not find any integrity violations.

    -Sanjay

    _________________________________________________
     
    mitvah, Apr 7, 2007
    #14
  15. mitvah

    Rock Guest

    Interesting, especially that second system with quite a few problems.
    Thanks for the details, Jim.
    --
    Rock [MS-MVP User/Shell]

     
    Rock, Apr 7, 2007
    #15
  16. Hello Rock,
    While the behavior in Windows Vista is different, the result should be the
    same.
    You should be able to upgrade from inside Windows to "fix" or "repair" a
    system.
    If you can run setup this should be able to fix some problems particularly
    problems where files or registry settings need to go back to defaults.
    Applications, drivers and users accounts should still be present after the
    upgrade. As always a backup of data is recomended to be safe.
    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
    --------------------
    |>Reply-To: "Rock" <>
    |>From: "Rock" <>
    |>References: <>
    <>
    <2DO0$>
    |>In-Reply-To: <2DO0$>
    |>Subject: Re: Vista system file corruption and sfc problem
    |>Date: Fri, 6 Apr 2007 17:43:22 -0700
    |>Lines: 92
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    |>Newsgroups: microsoft.public.windows.vista.performance_maintenance
    |>NNTP-Posting-Host: c-24-6-82-24.hsd1.ca.comcast.net 24.6.82.24
    |>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
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    microsoft.public.windows.vista.performance_maintenance:4526
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    |>
    |>Hi Darrell, can you confirm whether one can do a repair install, buy
    |>reinstalling Vista on top of itself to fix problems as in the in place
    |>upgrade in XP?
    |>
    |>Thanks
    |>
    |>--
    |>Rock [MS-MVP User/Shell]
    |>
    |>> Hello,
    |>> Right now a reinstall or upgrade may be the best choice.
    |>> From the looks of the log file the prblem appears to be corruption in
    the
    |>> store which is causing this.
    |>> Thanks,
    |>> Darrell Gorter[MSFT]
    |>>
    |>> This posting is provided "AS IS" with no warranties, and confers no
    rights
    |>> --------------------
    |>> |>From: "JimR" <>
    |>> |>References: <>
    |>> |>In-Reply-To: <>
    |>> |>Subject: Re: Vista system file corruption and sfc problem
    |>> |>Date: Thu, 5 Apr 2007 20:43:58 -0700
    |>> |>Lines: 35
    |>> |>Message-ID: <>
    |>> |>MIME-Version: 1.0
    |>> |>Content-Type: text/plain;
    |>> |> format=flowed;
    |>> |> charset="Utf-8";
    |>> |> reply-type=original
    |>> |>Content-Transfer-Encoding: 8bit
    |>> |>X-Priority: 3
    |>> |>X-MSMail-Priority: Normal
    |>> |>X-Newsreader: Microsoft Windows Mail 6.0.6000.16386
    |>> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16386
    |>> |>X-MS-CommunityGroup-PostID: {2D0D9E4E-71A5-4171-9795-04443F8419ED}
    |>> |>X-MS-CommunityGroup-ThreadID: C5ACB8B2-B32A-4FB2-AE91-B403773E2C35
    |>> |>X-MS-CommunityGroup-ParentID: C5ACB8B2-B32A-4FB2-AE91-B403773E2C35
    |>> |>Newsgroups: microsoft.public.windows.vista.performance_maintenance
    |>> |>Path: TK2MSFTNGHUB02.phx.gbl
    |>> |>Xref: TK2MSFTNGHUB02.phx.gbl
    |>> microsoft.public.windows.vista.performance_maintenance:4475
    |>> |>NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    |>> |>X-Tomcat-NG: microsoft.public.windows.vista.performance_maintenance
    |>> |>
    |>> |>|>> |>> Iâ?Tve a Vista Ultimate installed on a DELL Latitude D620 laptop.
    The
    |>> |>> problem
    |>> |>> started a few weeks ago when Symantec Antivirus reported catching
    |>> Clone
    |>> |>> War
    |>> |>> (1) on my computer. Iâ?Tve since done a few clean scans using
    various
    |>> |>> scanning
    |>> |>> programs but some system files seems to have been lost or are
    |>> corrupted. I
    |>> |>> tried running sfc /scannow under admin cmd window and also after
    |>> starting
    |>> |>> the recovery cmd window, but got the same message both time:
    |>> |>>
    |>> |>> Windows Resource Protection could not perform the requested
    operation.
    |>> |>>
    |>> |>> Even the automated recovery option to fix boot problem failed. Iâ?Tm
    |>> able to
    |>> |>> boot up the windows and its generally funtinal but quite a few
    things
    |>> are
    |>> |>> not
    |>> |>> working e.g. I canâ?Tt open the personalize window from the desktop
    |>> right
    |>> |>> click
    |>> |>> menu.
    |>> |>>
    |>> |>> Unitl late last week I was able to run the sfc and it reported a
    whole
    |>> |>> bunch
    |>> |>> of problems but did not automatically fix anything. I didn't have
    time
    |>> to
    |>> |>> look into manually fixing things but now even that's not working.
    |>> |>>
    |>> |>> Please help!
    |>> |>
    |>> |>
    |>> |>If you are sure the system is clean, the quickest solution might be a
    |>> repair
    |>> |>install of Vista.
    |>> |>
    |>> |>--
    |>> |>Jim
    |>> |>
    |>> |>
    |>>
    |>
    |>
     
    Darrell Gorter[MSFT], Apr 10, 2007
    #16
  17. mitvah

    Rock Guest

    Thanks so much Darrell.
    --
    Rock [MS-MVP User/Shell]

     
    Rock, Apr 10, 2007
    #17
  18. mitvah

    nweissma Guest

    are you saying that a vista (home premium) repair install obviates a backup?
    i have not tried a repair install but i need one - or so i'm told - and going
    through a dry one, i was prompted to backup my personal files.
     
    nweissma, May 13, 2007
    #18
  19. mitvah

    nweissma Guest

    Jim,

    how do you know that a repair install is the best choice remedy?

    i have similar problems. the ms tech tells me, based on the sfc /scannow >>
    cbs.txt revealing irreparable -and unidentified - corrupted files, that i
    need to reinstall vista. on my own, i ran sfc /verifyonly; the resulting
    cbs.txt (35MB of it!!) identified the *only* corrupted file is a windows true
    font called mingliu.ttc!!

    elsewhere in this newsgroup, another mvp (from whom i'm awaiting a response)
    tells me that this cannot possibly be the cause of my inability to activate
    windows firewall (windows firewall was deactivated for the installation of ms
    onecare. onecare was uninstalled after 2 weeks), inability to tuirn on the
    security center, and an ie7 problem with (so it has been suggested) Ajax
    technology.

    so, how do you know when a *repair install* is the remedy of choice?

    as i understood you, a repair install obviates backup of personal files - is
    this correct?

    can you delineate the "repair install" procedure - i can't understand what
    else is possible. (as opposed to what other type of install)?


    what symptoms and circumstances suggest that *restore* is the remedy of
    choice?

    and what other remedies are usually found in the doctor's little black bag?




     
    nweissma, May 13, 2007
    #19
  20. mitvah

    nweissma Guest

    Greetings Darrell


    what causes file corruptions? why are some corruptions so mutant that they
    cannot be repaired (why can't /scannow just replace it?)


    after a repair install, it becomes necessary to use the personal backup,
    isn't it possible that the corrupted files are *in the backup*? if this is
    the case then you will have repair install'ed with no benefit conferred! (am
    i making sense?)

     
    nweissma, May 13, 2007
    #20
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