vista ultimate and the BSOD ... help!!

Discussion in 'Windows Vista Performance' started by Mick, Feb 1, 2009.

  1. Mick

    Mick Guest

    This is my 100th attempt at installing Vista, first 64 bit and finally
    settled on the 32 bit version with SP1. I continue to get the dreaded
    BSOD.... What i've done.... fresh format, new install... updated ALL
    drivers with the most current versions. Ran chckdsk, memtest86, and ran
    system file checker.... all have checked out okay. Could someone take a look
    at my last two minidump files and point me in the right direction? Any help
    appreciated, thanks

    Mick

    OS: Vista Ultimate Sp1
    CPU: Intel Core Duo E8400 3.0 GHz
    MB: Gigabyte EP45-UD3P
    GPU: Sapphire 100249L Radeon HD 3850 1 GB 256-bit GDDR2 PCI-e 2.0
    TV Turner Card: Hauppauge WinTV HVR-1800
    RAM: Corsair 4GB (2X2GB) 240-Pin DDR SDRAM 800 (PC2 6400)
    Hard Drives: (2) WD Caviar Green 1 TB SATA Model: WD10EADS
    Optical Drive: LG 6X Blu-Ray DVD-ROM SATA(GGC-H2OL)
    Power Supply: SeaSonic OB-S12 550W ATX12v / EPS12v SLI
    Case: Siverstone LC14B-MC ATX HTPC
     
    Mick, Feb 1, 2009
    #1
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  2. Mick

    Mark H Guest

    It would be easier if you would start with the BSOD code provided.

    Next, I'd remove the TV Tuner Card and see if you still get the BSOD.
     
    Mark H, Feb 1, 2009
    #2
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  3. Mick

    Mick Guest

    aren't the error codes included in the minidump files?
     
    Mick, Feb 1, 2009
    #3
  4. Mick

    Mark H Guest

    Yes, but I'm seeing your post from a newsgroup and do not see any minidumps.
     
    Mark H, Feb 1, 2009
    #4
  5. Mick

    Mark H Guest

    PS. Did you try the suggestions from the posts you placed on TechArena?
    (Which also did not include the minidumps and appears to be a copy of the
    cross post from the vista.general newsgroup.)

    Ah,... I found them. Posted under the VistaHeads.com forum (2 weeks ago)
    where I answered you then with a rather lengthy diagnostic. Have you tried
    all of those suggestions?

    http://www.vistaheads.com/forums/mi...intenance/326438-vista-x64-bsod-question.html

    Did you send the dump files to Rick Rodgers as he requested?
    http://forums.techarena.in/vista-help/1112423.htm

    Or, maybe the eggheadcafe.com
    http://www.eggheadcafe.com/software/aspnet/33838410/bsod-vista-x64.aspx
    or,
    realgeek.com
    http://www.realgeek.com/forums/bsod-vista-ultimate-x64-473887.html
    , or
    ....
    They all answered you as I did above. Remove the TV Tuner and try again.

    If you don't want to provide feedback on how our suggestions have turned
    out, I'm not sure how we can help you.
    After 100 attempts, I would think you were at the point of performing a very
    systematic approach to fixing the problem. But, it looks like your seeking a
    silver bullet.
     
    Mark H, Feb 1, 2009
    #5
  6. Mick

    Mick Guest

    Hello Mark... i'll do as you advise and get back to you. Rick has suggested
    i check the MB; "and look for leaky or bulging capacitors. If you find any,
    even one, then
    the motherboard needs to be replaced".

    Also about the TV turner card, i haven't tried using the card...as in
    running Media Center yet, trying to get everything fixed, and i'm only using
    the drivers downloaded by Vista. The fact that the card is sitting idle,
    would it still crash the system?

    Thanks, Mick
     
    Mick, Feb 2, 2009
    #6
  7. Mick

    Mick Guest

    Mark since those post, i've reformatted and install vista 32, having been
    told that the 64 bit version might be the trouble, so those minidumps will
    not work for my recent set-up.

    Mick
     
    Mick, Feb 2, 2009
    #7
  8. Mick

    Mark H Guest

    Okay, but...

    1. The TV tuner card is a known issue with Vista. It works well for some
    and not at all for others.
    2. The minidumps you are referring to are still no where to be found.
     
    Mark H, Feb 2, 2009
    #8
  9. Mick

    Mark H Guest

    The errors in your prior minidump are related to driver issues. If the card
    is installed, then the driver is installed and running. By removing the
    card, the driver is disabled or removed. This is true for most any
    component: video card, usb drive, etc.

    You should be considering taking anything out of your computer not needed to
    perform the install. Then, once complete, install components one at a time
    until the BSODs start to show up.
     
    Mark H, Feb 2, 2009
    #9
  10. Mick

    Mark H Guest

    One more thing...

    You mention only using the drivers that Vista downloads. These are not
    always the best drivers. Microsoft drivers tend to be watered down providing
    only the most critical functions of a device. You should download and
    install drivers for components from the manufacturer of that component.
    The list below is based on the specs you provided:

    BIOS: Version F7 9/08
    http://america.giga-byte.com/FileList/BIOS/motherboard_bios_ga-ep45-ud3p_f7.exe
    Motherboard: 10/08
    http://america.giga-byte.com/FileList/Driver/motherboard_driver_chipset_intel_x4x5_sereis.exe
    Audio: Realtek (onboard) Version 2.07 1/09
    http://america.giga-byte.com/FileList/Driver/motherboard_driver_audio_realtek_azalia.exe
    LAN: Realtek (onboard) Version 6.213 1/09
    http://america.giga-byte.com/FileList/Driver/motherboard_driver_lan_realtek_8111_vista.exe

    Can't tell if you're setup for RAID configuration. But, this requires two
    sets of drivers to install with Vista.

    Video: Radeon 3850 Version 9.1 1/09
    https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/gamesite/9-1_vista32_dd_ccc_wdm_enu_74233.exe
    TV Tuner: WinTV-HVR-1800 Version 4.6+ 10/08
    http://hauppauge.lightpath.net/software/install_cd/cd_4.6a+.zip

    Do you own a flat screen? (It has drivers also that are needed to work with
    power management.)
    Specialized mouse?
     
    Mark H, Feb 2, 2009
    #10
  11. Mick

    Mick Guest

    Mark i've uninstalled the tv turner card, and did a systematic inspection of
    the mb looking for anything unusual and found nothing. Again the BSOD.
    Here's the link, and again thanks for the help.
    http://www.datafilehost.com/download-59118f50.html

    Mick
     
    Mick, Feb 2, 2009
    #11
  12. Mick

    Mark H Guest

    Here's the gist of your minidump:
    MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00004000, The subtype of the bugcheck.
    Arg2: 88d26da8
    Arg3: 00020000
    Arg4: 0026f829

    The important number here is Arg1 and it is not classifed with MSDN. (It's
    listed as "other.")
    This particular error is notorious for not writing much information due to
    the nature of the error.


    While the above tends to point a little stronger to a hardware issue, I
    wouldn't throw out the driver concept completely.
    (Based on your prior issues with x64 installed.)
    Things to do:

    When you moved to x86 from x64, did you disable Memory Hole Remapping in the
    BIOS?
    If there was any third party software installed with the TV Tuner, try
    uninstalling it while the card is removed.
    Check the Event Viewer to see if a repeating error exists that may point to
    specific software.

    (You will restore all these later.)
    Disconnect the Blue-Ray DVD player. Remove any third party software
    installed for this DVD player.
    If you are not setup as a RAID configuration, disconnect the hard drive
    without Vista.
    If you are set up as a RAID configuration, can you disable it for further
    testing?
    In Device Manager, disable the Realtek Audio device, or in the BIOS disable
    it.
    Temporarily disable your Anti-Virus.

    If you still get a BSOD, what is the Stop Code and what exactly are you
    doing when you get it. Does it occur predictably after turning your computer
    on?
    With the side of your computer off, are all fans running when you start the
    computer?
     
    Mark H, Feb 2, 2009
    #12
  13. Mick

    Mick Guest

    Mark I've answered each individual question below, mick

    No, should i do this for x86?
    No software installed.
    Two error messages: Source Ntfs: Event ID 55: Task Cat. (2) 12 events
    Source Application Error: Event ID 1000:
    Task Cat. (100) 12 events
    No RAID
    I'm running the computer now... no BSOD yet.

    All fans running (4) core temps are normal
     
    Mick, Feb 3, 2009
    #13
  14. Mick

    Mark H Guest

    Well, that's good news! It means it is most likely a driver (or incompatible
    hardware.)

    Now, you want to restore components disabled one at a time giving a reboot
    between each and allow "adequate" time for the BSOD to occur before moving
    to the next component.

    I'd recommend reverse ordering the previous list:
    Anti-Virus
    Audio
    2nd Hard Drive
    Blue-ray DVD

    The memory hole remap is something you would return to default if on x86. If
    you did not change it for x64, don't worry about it. (It simply fit the idea
    of a possible memory problem that is showing up in your mini-dump.)

    Once the BSOD occurs, disconnect that device and continue with the list.
    You can tackle the component once identified, but you've got to make sure
    it's not two components.
     
    Mark H, Feb 3, 2009
    #14
  15. Mick

    Mick Guest

    Mark it seems to be the second hard drive... i've run chkdsk it it checks
    out. I've hooked up everything else, and i only get the BSOD when the
    second hd is powered up. What diagnostic test would you reccommend. Both
    hd's are new and identical. thanks

    mick
     
    Mick, Feb 6, 2009
    #15
  16. Mick

    Mark H Guest

    2 TB is a lot of hard drive. I don't know what can actually be addressed,
    but some things to check:

    http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1679
    Default pin configuration is No Jumper. This disables Spectrum Clocking.
    Make sure the BIOS is set the same way, or install a jumper to correct.

    http://support.wdc.com/product/download.asp?groupid=608&sid=3&lang=en
    Western Digital makes a tool specifically for diagnosing the WD10EADS drive.
    Not sure how strong it is.

    Make sure the BIOS is identifying them as you want them: SATA, IDE,
    whatever.

    You could attempt plugging the drive into a second machine to see if it
    responds well. If it does, the problem may simply be having two of these
    guys together.

    At this point, I'd be talking to the manufacturer:
    http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/ask.php
     
    Mark H, Feb 7, 2009
    #16
  17. Mick

    Mick Guest

    Mark i spoke too soon. I still get the BSOD even with the 2nd HD
    disconnected. Seems it just takes longer to get the BSOD without the second
    drive connected. I'll start over and run the computer for a day, before
    attaching any hardware. Thanks for your help and i'll get back to you after
    running each program for a day.

    mick
     
    Mick, Feb 7, 2009
    #17
  18. Mick

    Mark H Guest

    If it still seems "random" at this point. (Doesn't seem to be a particular
    component.) Then, I'd start being concerned with the motherboard. (As if
    something on it is overheating when it gets enough load.)
     
    Mark H, Feb 7, 2009
    #18
  19. Mick

    Roper Guest

    Have you been attempting to install Vista x64 with 4GB of ram installed
    If so, try removing one stick and reinstalling
     
    Roper, Feb 10, 2009
    #19
  20. Mick

    Mick Guest

    No, i've given up on vista64.... and am running the 32bit vista
     
    Mick, Feb 11, 2009
    #20
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