Vista Update Help:"The User Profile Service service failed the log

Discussion in 'Windows Update' started by kasper1190, Feb 9, 2007.

  1. kasper1190

    kasper1190 Guest

    I attempted to update my XP Media Center version to Vista Home Premium. The
    update process was slow, but seemed to be going well. It got towards the end
    (I thought) and asked me to confirm my clock but when it went to logon I
    received the following messages, "The User Profile Service service failed the
    logon. User profile cannot be loaded."

    I have not been able to logon to my computer for a week now (am writing this
    from work). I contacted Microsoft Support and we spoke on the phone for
    30-45 minutes but to no avail. They gave me a case number. However, there
    was miscommunication between the tech person and myself and now it's up to me
    to call Microsoft back at my convenience.

    Before I make that call, I am hoping someone out there can help me or give
    me some ideas to try when I get home tonight. I would love to be able to fix
    this without starting over.

    kasper1190, Feb 9, 2007
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  2. kasper1190

    John Bailey Guest

    I sincerely hope you have been able to logon to your computer before now, but
    just in case:

    Log on with another administrator profile.
    Execute regedit
    Goto Local Machine\Software\Microsoft\Windows NT\Profile List
    Go through the profiles to find yours. You can use the ProfileImagePath to
    identify your profile
    The key to your profile may have a ".bak" appended to it. There will be
    another identical key except for the bak. Rename this key and rename yours
    removing the ".bak"
    Change the State property to 0.

    Log off and retry logging on with your profile. It should now work.

    This appears to be an issue with the profile entering into a backup state,
    but for the life of me I can't find any documentation on this or determine
    what causes it to happen. Hopefully Microsoft will come up with a fix, as
    this would be disastrous in a corporate environment.
    John Bailey, Feb 26, 2007
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  3. kasper1190

    EvilFett Guest

    I have the same issue. I tried logging on with the admin but it tells me it
    could not load up so it tells me its loading at default. I looked under the
    regedit like you say but it doesnt show me any profiles it just shows current
    version. I really need help with this one as I have some important paperwork.
    Thanks Cesar
    EvilFett, Mar 5, 2007
  4. kasper1190

    HangF1re Guest

    Same issue here - when I try to logon to my admin account I get "the user
    profile service failed the logon. User profile cannot be loaded"

    This is my only admin account (have other user acccounts that are fine) -
    hence can't long on as admin at all.

    Any fixes? Seems to happen to a number of people based on general web
    HangF1re, May 4, 2007
  5. kasper1190

    SirOssis Guest

    Same issue here and I also do not have that reg key.

    HELP HELP HELP...this is a pain.

    I guess this is why everyone waits a year or so before rolling out new OS's
    as it seems like when searching on the net there are alot of people
    experiencing this but so far no fixes.
    SirOssis, Aug 17, 2007
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