Vista will not shut down and blue screens

Discussion in 'Windows Vista General Discussion' started by Peter Anderson, Oct 29, 2007.

  1. Hi there,
    I have just loaded Vista and this is the first time I've used this forum.

    My problem is that Vista will not shut down. When I click "shut down" (from
    the menu that appears from the arrow) it restarts Vista instead. Pressing the
    main button on the PC base unit when the password screen is up seems to be
    the only thing that can get it to shut down, and even that doesn't work every
    time.

    Also when I do get it to shutdown, I get a very brief blue screen for a
    split second, not even long enough to read. When it restarts I then get the
    "Windows has recovered..." message. I suspect the two are linked.

    Any ideas how I can rectify this? Thanks.

    Peter Anderson
     
    Peter Anderson, Oct 29, 2007
    #1
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  2. Peter Anderson

    Malke Guest

    I'm guessing that when you say "have just loaded Vista" this means that
    you installed the operating system yourself, either as an upgrade or
    clean install (which?). The first thing to do is update all your
    drivers. Since you didn't give any details about your computer (OEM like
    Dell, home-built, etc.) here is general information about drivers:

    Never get drivers from Windows Update. Get them from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM
    computer (HP, Dell, Sony, etc.).

    Read the installation instructions on the website where you get the drivers.

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific
    model machine and look at the specs (you'll be there to get the drivers
    anyway)
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows.

    http://www.belarc.com/free_download.html - Belarc Advisor
    http://www.gtopala.com/ - System Information for Windows


    Malke
     
    Malke, Oct 29, 2007
    #2
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  3. A clean install in a new PC

    The first thing to do is update all your

    I'll have a go at this, thanks for the reply.

    Peter.
     
    Peter Anderson, Oct 29, 2007
    #3
  4. The first thing to do is update all your
    Can I use Device Manager in Control Panel to see what devices I have then go
    to the relevant websties to update the drivers?

    Peter.
     
    Peter Anderson, Oct 29, 2007
    #4
  5. If it's a new PC you should have at least got
    driver CD's with you parts.
     
    Robert Martin, Oct 29, 2007
    #5
  6. Peter Anderson

    Malke Guest

    You can, but Windows may not be able to identify your hardware. That's
    why I gave you the links to the system inventory tools. Once again:

    Get drivers from:

    1. The device mftr.'s website; OR
    2. The motherboard mftr.'s website if hardware is onboard; OR
    3. The OEM's website for your specific machine if you have an OEM
    computer (HP, Dell, Sony, etc.).

    To find out what hardware is in your computer:

    1. Read any documentation you got when you bought the computer.
    2. If the computer is OEM, go to the OEM's website for your specific
    model machine and look at the specs (you'll be there to get the drivers
    anyway)
    3. Download, install and run a free system inventory program like Belarc
    Advisor or System Information for Windows.

    http://www.belarc.com/free_download.html - Belarc Advisor
    http://www.gtopala.com/ - System Information for Windows


    Malke
     
    Malke, Oct 29, 2007
    #6
  7. Thank you. I did use Belarc and started making my way through the drivers
    from each companies website and found this when I got to the driver for my
    digital camcorder:

    "When a customer shuts down his/her computer on which the software "Picture
    Package Ver. 1.8" is installed, the computer may restart instead of shutting
    down."

    This apparently also causes the blue screen. A system restore is the only
    solution apparently as there are no drivers for the Sony Handycam (well mine
    anyway) with Vista.
    Thanks for your help and when I do a system restoe I'll let you know if it
    works,

    Peter.
     
    Peter Anderson, Oct 30, 2007
    #7
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