Vista & WM11 won't play some (most) wma files that XP PC can play.

Discussion in 'Windows Media Player' started by smd95, Oct 9, 2007.

  1. smd95

    smd95 Guest


    I have the following:
    - A Vista PC Home Premium with WM11 and an external shared network hard
    drive with all media files on it.
    - A Windows XP SP2 and WM11 with access to the above mentioned shared drive.
    - A shared network external hard drive (same as above) with all of my music
    files in wma.
    - unprotected wma files

    In this problem I'll use the same file (XYZ.wma) accessed by the Vista and
    XP PC's, but this is true for all of my files. The file audio codec is:
    Windows Media Audio 9.1, 64kbps, 44kHz, stereo 1-pass CBR. I can play the
    song on the XP machine but the following message appears on the Vista
    machine: "Windows Media Player cannot play the file. The Player might not
    support the file type or might not support the codec that was used to
    compress the file." I can however, play another song within that album with
    the same codec values, but most songs yield the same error on the when played
    on the Vista machine.

    Any ideas?
    smd95, Oct 9, 2007
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  2. smd95

    smd95 Guest

    Hi Neil,

    I just checked and confirmed I am running the 32-bit Operating System. I
    also checked the codec installed using the recommended GSpot analyzer and
    think this may be the one you mention: DMO WMAudioV9 WMAPro over S/PDIF
    DMO {5210F8E4-B0BB-47C3-A8D9-7B2282CC79ED} 0x00000000 qasf.dll -->
    WMADMOD.DLL, so it does look like V9 but I'm not sure and not sure if that's
    OK with Visat 32-bit version.

    Also, I really am just a standard user, I am just used to working from
    remote and having to give very specific details to problems in order to
    resolve them in a reasonable time...but I appreciate the compliment!

    I'll try to rip a CD and see what happens. It just so happens that I just
    discovered my CD drive is not working right now... I'll let you know how that
    works out.

    Thanks for the reply so far.
    smd95, Oct 9, 2007
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  3. smd95

    smd95 Guest


    I rebooted the Vista PC and the CD worked. Not sure what that was about but
    I ripped a song within WMA using these settings and none worked: Windows
    Media Audio, Windows Media Audio Pro, Windows Media Audio (Variable Bit Rate)
    and Windows Media Audio Pro Lossless and none worked. I also ripped it to MP3
    and that didn't work either but ripping to WAV (lossless) did work!

    I hope that points you in a better direction?

    smd95, Oct 10, 2007
  4. smd95

    smd95 Guest

    Neil, The file reviewed did NOT have a video component.
    smd95, Oct 10, 2007
  5. smd95

    smd95 Guest


    I also installed the hotfix you suggested under this kb: but I did not install the others
    listed as they did not apply. I picked the 32-bit Vista hotfix within that kb
    and installed the hotfix, didn't fix it.

    smd95, Oct 10, 2007
  6. smd95

    smd95 Guest


    Apparently there were two other codecs installed seperately when I looked
    under the Vista Programs and Access tool, so I undinstalled them both. One
    was a DivX codec and darn but I can't recall the other. They both came out
    and it's working.
    smd95, Oct 10, 2007
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