VPN acces to sbs 2008 kills the routung and remote access service

Discussion in 'Windows Small Business Server' started by Mark W, Apr 20, 2009.

  1. Mark W

    Mark W Guest

    I am currently haveing a problem with a new install for sbs2008 server with
    the routung and remote access service when using a VPN connection on to the

    The VPN connects to the server with out any problems
    the problem is that when you disconnect the vpn the routung and remote
    access service goes in to stopping status and any new vpn connections will
    not work
    the only way so far i have found to fix this is to restart the server
    Has any one else had this problem?

    nothing is getting logged in to the events log

    any help in resolving this problem would be very helpful

    Mark W, Apr 20, 2009
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  2. Hello,

    Thank you for posting here.

    According to your description, I understand that:

    The Routing and Remote access service stops unexpectedly when user
    disconnects the VPN connection.

    If I have misunderstood the problem, please don't hesitate to let me know.

    For further investigation, please help to collect the following information:

    1. Please configure logging in RRAS and collect the logs.

    Configure Logging Levels for RRAS

    2. From the description that you have to restart the server to fix it, I'd
    like to know whether you can restart the service in the RRAS MMC. If not,
    what error message is promoted?

    3. You may collect the MPS report (PFE version) on the SBS server for the
    analyzing. The MPS Reporting Tool is utilized to gather detailed
    information regarding a systems current configuration including event logs.
    To collect the PFE log:

    1. Please download MPS Reporting Tool (MPSRPT_PFE.EXE) from the following

    Please note: The link may be truncated when you read the E-mail. Be sure to
    include all text between '(' and ')' when navigating to the download

    2. Right click MPSRPT_PFE.EXE and select Run as Administrator to run this
    tool, and you will see a Command Window start up.

    3. Please type Y with the message of <Include the MSINFO32 report?
    (defaults to Y in 15 seconds)[Y,N]?

    4. When the tool is done you will see an Explorer Window opening up the
    %systemroot%\MPSReports\Setup\Reports\cab folder and containing a
    <Computername>MPSReports.cab file. Then send the package to me at
    for further investigation.

    Hope this helps. Also, if you have any questions or concerns, please do not
    hesitate to let me know.

    Best regards,

    Miles Li
    Microsoft Online Newsgroup Support

    Please post your EBS related questions to the EBS newsgroup on Connect

    If you want to use a newsreader other than a web forum to access these
    please refer to the following blog to apply NNTP password and configure a
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    Miles Li [MSFT], Apr 21, 2009
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  3. Mark W

    PTSS Guest


    We have a new SBS2008 server with the same issue. It has been running for
    about 3 weeks and didnt have this issue initially. After a reboot you can
    connect to RWW and XP VPN clients can connect, then at some point the issue
    returnes and new VPN connections an RWW connections fail.
    When the server is rebooted you can start and stop the Routing & Remote
    Access service fine. But when the issue returns, you cannot stop the service
    even through MMC Routing console. It goes into Stopping state and reboot is

    I have seen some reports that it might be AV related, with AV products using
    the TDI driver. We have Symantec Endpoint Protection v11 on this server (just
    basic AV no threat protection etc)

    Looking into this at the moment
    PTSS, May 2, 2009
  4. Mark W

    PTSS Guest

    I downloaded the HOTFIX but when i went to install it, it said the "Update
    did not apply to this system". Even though the doc said it was for Vista SP1
    or Win2008 Server ????
    PTSS, May 2, 2009
  5. Mark W

    Leythos Guest

    Your best method is to use a Firewall Appliance that support VPN
    Endpoint at the Firewall device itself.

    This provides a much better control of the VPN solution and restrictions
    and it puts the load on the Firewall instead of the server. Depending on
    your firewall, this can also provide a dual-layer authentication method
    that is isolated from the Windows Server structure.
    Leythos, May 2, 2009
  6. I have almost the same issue as PTSS. VPN will work for a while and then
    connection attempts will start failing at some point. I also then cannot stop
    the RRAS service, it just sits at "Stopping", for days, until the server is

    I believe that I have other problems tied to this, like Windows Update not
    running, and I also cannot stop the Automatic Update service. Actually I
    cannot stop any of the Services that are tied to that instance of svchost.
    (from a "tasklist /svc" output) I had not heard of the possibility of
    antivirus being the problem, but we are also running Symantec Endpoint 11. I
    may try removing that.

    I have found almost nothing anywhere about this problem. Anyone else have
    any ideas? PTSS, have you found any resolution?

    Grant Scheffert, May 15, 2009
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