VSS Errors in Event Log

Discussion in 'Windows Small Business Server' started by Waggers, Nov 27, 2007.

  1. Waggers

    Waggers Guest

    Over the last few days I've started to see the following errors in the Event
    Log. Can anyone give me a pointer on what they mean and how to fix them?

    Critical Errors in Application Log
    Source: VSS - Event ID: 11 - Last Occurrence: 27/11/2007 0547 - Total
    Occurrences: 171
    Volume Shadow Copy Service information: The COM Server with CLSID
    {790f2886-9889-4c99-8ef5-531add05d044} and name SW_PROV cannot be started.
    [0x80070005]

    Source: VSS - Event ID: 12292 - Last Occurrence: 27/11/2007 0547 -
    Total Occurrences: 171
    Volume Shadow Copy Service error: Error creating the Shadow Copy
    Provider COM class with CLSID {790f2886-9889-4c99-8ef5-531add05d044}
    [0x80070005].


    Many thanks.
     
    Waggers, Nov 27, 2007
    #1
    1. Advertisements

  2. Do you have Windows 2003 Server SP2 installed yet?
    If running RC2, have you installed SQl 2005 SP2 yet?
     
    Kevin Weilbacher, Nov 28, 2007
    #2
    1. Advertisements

  3. Waggers

    Waggers Guest

    Many thanks for the respomse.

    I, stupidly, forgot to mention the OS details. SBS 2003 Premim R2 (but
    without ISA), all fully updated.

    Sorry, I don't know what RC2 is and, I can't see if SQL has SP2 installed
    (do you know where I look?). However, I've just re-run Microsoft Update and
    there is nothing listed.

    Waggers




     
    Waggers, Nov 28, 2007
    #3
  4. Hello Waggers,

    Thank you for posting here.

    From your post, I understand that error 11 and error 12292 are found in
    event log. If I have misunderstood your concern, please feel free to
    correct me.

    Firstly I would like to confirm if Open File Manager is installed on the
    server. If yes, I suggest you temporarily uninstall it and check if the
    issue persists.

    If it does not work, let's move on:

    Step 1:
    ======
    Click Start-->Run, type CMD and click OK.

    Then run following command one by one:

    C:\WINDOWS\system32>net stop vss

    C:\WINDOWS\system32>net stop swprv

    C:\WINDOWS\system32>vssvc /register

    C:\WINDOWS\system32>regsvr32 / swprv.dll

    C:\WINDOWS\system32>regsvr32 /i swprv.dll

    C:\WINDOWS\system32>regsvr32 /i eventcls.dll

    C:\WINDOWS\system32>regsvr32 es.dll

    C:\WINDOWS\system32>regsvr32 stdprov.dll

    C:\WINDOWS\system32>regsvr32 vssui.dll

    C:\WINDOWS\system32>regsvr32 msxml.dll

    C:\WINDOWS\system32>regsvr32 msxml3.dll

    C:\WINDOWS\system32>regsvr32 msxml4.dll

    C:\WINDOWS\system32>regsvr32 msxml2.dll

    C:\WINDOWS\system32>regsvr32 msxml2r.dll

    Restart the server and check if the issue persists.

    Step 2:
    ======
    Checked the Path in the Registry Key
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-0
    0805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-0
    000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

    Check the string "TypeLib" value, the path should be
    %windir%\system32\EVENTCLS.DLL

    For example: C:\WINDOWS\system32\EVENTCLS.DLL

    If the path is wrong, please correct it.

    Step 3:
    ======
    1. Click Start-->Run, type regedit and click OK.
    2. Search for following string:

    790f2886-9889-4c99-8ef5-531add05d044

    3. Please export the key found for backup purpose.
    4. Delete all the keys found in registry.
    5. Restart the server and check if the issue persists.

    Step 4: Prepare a Clean Boot environment on the server.
    =================
    1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
    (without the quotation marks) and click OK.
    2. Under the Service tab, check "Hide All Microsoft Services", and then
    click "Disable All" button. In this way, we can disable all the services
    which belong to third-party programs.
    3. Under the Startup tab, click "Disable All" button.

    4. Click OK.
    5. Choose Yes to restart the computer.
    6. Check "Don't show this message or launch the system configuration
    utility when Windows starts".
    7. Please check if the issue persists.

    NOTE: We can check on Normal Startup in the General tab to roll back to
    Normal Mode after we get this issue resolved.

    I hope the above information is helpful to you. If the problem still
    occurs, please help me gather following information:

    1. Please export following registry key, compress it and send it to
    :

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\

    2. Please download the MPS Report tool from the following link and run it
    on the SBS server, then send the generated CAB file to my mailbox
    for further investigation so that we can find what
    the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Waggers" <>
    | References: <>
    <>
    | Subject: Re: VSS Errors in Event Log
    | Date: Wed, 28 Nov 2007 08:25:43 -0000
    | Lines: 52
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
    | X-RFC2646: Format=Flowed; Response
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: no-dns-yet.demon.co.uk 62.49.123.35
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78502
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Many thanks for the respomse.
    |
    | I, stupidly, forgot to mention the OS details. SBS 2003 Premim R2 (but
    | without ISA), all fully updated.
    |
    | Sorry, I don't know what RC2 is and, I can't see if SQL has SP2 installed
    | (do you know where I look?). However, I've just re-run Microsoft Update
    and
    | there is nothing listed.
    |
    | Waggers
    |
    |
    |
    |
    | | > Do you have Windows 2003 Server SP2 installed yet?
    | > If running RC2, have you installed SQl 2005 SP2 yet?
    | >
    | > --
    | > Kevin Weilbacher [SBS MVP]
    | > "The days pass by so quickly now, the nights are seldom long"
    | > *
    | >
    | > | >> Over the last few days I've started to see the following errors in the
    | >> Event Log. Can anyone give me a pointer on what they mean and how to
    fix
    | >> them?
    | >>
    | >> Critical Errors in Application Log
    | >> Source: VSS - Event ID: 11 - Last Occurrence: 27/11/2007 0547 - Total
    | >> Occurrences: 171
    | >> Volume Shadow Copy Service information: The COM Server with CLSID
    | >> {790f2886-9889-4c99-8ef5-531add05d044} and name SW_PROV cannot be
    | >> started. [0x80070005]
    | >>
    | >> Source: VSS - Event ID: 12292 - Last Occurrence: 27/11/2007 0547
    -
    | >> Total Occurrences: 171
    | >> Volume Shadow Copy Service error: Error creating the Shadow
    | >> Copy Provider COM class with CLSID
    {790f2886-9889-4c99-8ef5-531add05d044}
    | >> [0x80070005].
    | >>
    | >>
    | >> Many thanks.
    | >>
    | >>
    | >>
    | >>
    | >
    |
    |
    |
     
    Manfred Zhuang [MSFT], Dec 3, 2007
    #4
  5. Waggers

    Waggers Guest

    Many thanks for the info Manfred,

    This will take me a couple of days so I'll post back when I've done.

    Waggers




     
    Waggers, Dec 3, 2007
    #5
  6. Waggers

    Waggers Guest

    Following step 1.... The last line was regsrv32 msxml2r.dll I get the
    following error:

    msxml2r.dll was loaded, but the DllRegisterServer entry point was not found.
    This file can not be registered.

    Waggers





     
    Waggers, Dec 3, 2007
    #6
  7. Hello Waggers,

    Thank you for your reply.

    I understand that msxml2r.dll cannot be registered.

    It is normal that not all the files can be registered.

    Let's ignore it and continue the troubleshooting steps.

    I am sorry for not explaining clearly in my first reply.

    If you have any problem, please let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Waggers" <>
    | References: <>
    <>
    <>
    <>
    <e53Q#>
    | Subject: Re: VSS Errors in Event Log
    | Date: Mon, 3 Dec 2007 17:09:49 -0000
    | Lines: 267
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | X-RFC2646: Format=Flowed; Response
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: no-dns-yet.demon.co.uk 62.49.123.35
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:79664
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Following step 1.... The last line was regsrv32 msxml2r.dll I get the
    | following error:
    |
    | msxml2r.dll was loaded, but the DllRegisterServer entry point was not
    found.
    | This file can not be registered.
    |
    | Waggers
    |
    |
    |
    |
    |
    | | > Many thanks for the info Manfred,
    | >
    | > This will take me a couple of days so I'll post back when I've done.
    | >
    | > Waggers
    | >
    | >
    | >
    | >
    message
    | > | >> Hello Waggers,
    | >>
    | >> Thank you for posting here.
    | >>
    | >> From your post, I understand that error 11 and error 12292 are found in
    | >> event log. If I have misunderstood your concern, please feel free to
    | >> correct me.
    | >>
    | >> Firstly I would like to confirm if Open File Manager is installed on
    the
    | >> server. If yes, I suggest you temporarily uninstall it and check if the
    | >> issue persists.
    | >>
    | >> If it does not work, let's move on:
    | >>
    | >> Step 1:
    | >> ======
    | >> Click Start-->Run, type CMD and click OK.
    | >>
    | >> Then run following command one by one:
    | >>
    | >> C:\WINDOWS\system32>net stop vss
    | >>
    | >> C:\WINDOWS\system32>net stop swprv
    | >>
    | >> C:\WINDOWS\system32>vssvc /register
    | >>
    | >> C:\WINDOWS\system32>regsvr32 / swprv.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 /i swprv.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 /i eventcls.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 es.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 stdprov.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 vssui.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 msxml.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 msxml3.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 msxml4.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 msxml2.dll
    | >>
    | >> C:\WINDOWS\system32>regsvr32 msxml2r.dll
    | >>
    | >> Restart the server and check if the issue persists.
    | >>
    | >> Step 2:
    | >> ======
    | >> Checked the Path in the Registry Key
    | >>
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-0
    | >>
    0805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-0
    | >> 000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
    | >>
    | >> Check the string "TypeLib" value, the path should be
    | >> %windir%\system32\EVENTCLS.DLL
    | >>
    | >> For example: C:\WINDOWS\system32\EVENTCLS.DLL
    | >>
    | >> If the path is wrong, please correct it.
    | >>
    | >> Step 3:
    | >> ======
    | >> 1. Click Start-->Run, type regedit and click OK.
    | >> 2. Search for following string:
    | >>
    | >> 790f2886-9889-4c99-8ef5-531add05d044
    | >>
    | >> 3. Please export the key found for backup purpose.
    | >> 4. Delete all the keys found in registry.
    | >> 5. Restart the server and check if the issue persists.
    | >>
    | >> Step 4: Prepare a Clean Boot environment on the server.
    | >> =================
    | >> 1. Click Start and Click Run, and in the "Open" line, type in
    "MSCONFIG"
    | >> (without the quotation marks) and click OK.
    | >> 2. Under the Service tab, check "Hide All Microsoft Services", and then
    | >> click "Disable All" button. In this way, we can disable all the
    services
    | >> which belong to third-party programs.
    | >> 3. Under the Startup tab, click "Disable All" button.
    | >>
    | >> 4. Click OK.
    | >> 5. Choose Yes to restart the computer.
    | >> 6. Check "Don't show this message or launch the system configuration
    | >> utility when Windows starts".
    | >> 7. Please check if the issue persists.
    | >>
    | >> NOTE: We can check on Normal Startup in the General tab to roll back to
    | >> Normal Mode after we get this issue resolved.
    | >>
    | >> I hope the above information is helpful to you. If the problem still
    | >> occurs, please help me gather following information:
    | >>
    | >> 1. Please export following registry key, compress it and send it to
    | >> :
    | >>
    | >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\
    | >>
    | >> 2. Please download the MPS Report tool from the following link and run
    it
    | >> on the SBS server, then send the generated CAB file to my mailbox
    | >> for further investigation so that we can find
    what
    | >> the root cause is:
    | >>
    | >>
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | >> 15706/MPSRPT_SETUPPerf.EXE
    | >>
    | >> For your information:
    | >>
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    | >> 88B7-F9C79B7306C0&displaylang=en
    | >>
    | >> Please try the above steps at your earliest convenience. If you have
    any
    | >> concern, please feel free to let me know.
    | >>
    | >> Best regards,
    | >>
    | >> Manfred Zhuang(MSFT)
    | >> Microsoft Online Newsgroup Support
    | >>
    | >> Get Secure! - www.microsoft.com/security
    | >>
    | >> =====================================================
    | >> This newsgroup only focuses on SBS technical issues. If you have issues
    | >> regarding other Microsoft products, you'd better post in the
    | >> corresponding
    | >> newsgroups so that they can be resolved in an efficient and timely
    | >> manner.
    | >> You can locate the newsgroup here:
    | >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >>
    | >> When opening a new thread via the web interface, we recommend you
    check
    | >> the
    | >> "Notify me of replies" box to receive e-mail notifications when there
    are
    | >> any updates in your thread. When responding to posts via your
    newsreader,
    | >> please "Reply to Group" so that others may learn and benefit from your
    | >> issue.
    | >>
    | >> Microsoft engineers can only focus on one issue per thread. Although we
    | >> provide other information for your reference, we recommend you post
    | >> different incidents in different threads to keep the thread clean. In
    | >> doing
    | >> so, it will ensure your issues are resolved in a timely manner.
    | >>
    | >> For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | >> check http://support.microsoft.com for regional support phone numbers.
    | >>
    | >> Any input or comments in this thread are highly appreciated.
    | >> =====================================================
    | >>
    | >> This posting is provided "AS IS" with no warranties, and confers no
    | >> rights.
    | >> --------------------
    | >> | From: "Waggers" <>
    | >> | References: <>
    | >> <>
    | >> | Subject: Re: VSS Errors in Event Log
    | >> | Date: Wed, 28 Nov 2007 08:25:43 -0000
    | >> | Lines: 52
    | >> | X-Priority: 3
    | >> | X-MSMail-Priority: Normal
    | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
    | >> | X-RFC2646: Format=Flowed; Response
    | >> | Message-ID: <>
    | >> | Newsgroups: microsoft.public.windows.server.sbs
    | >> | NNTP-Posting-Host: no-dns-yet.demon.co.uk 62.49.123.35
    | >> | Path:
    TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
    | >> | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.server.sbs:78502
    | >> | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | >> |
    | >> | Many thanks for the respomse.
    | >> |
    | >> | I, stupidly, forgot to mention the OS details. SBS 2003 Premim R2
    (but
    | >> | without ISA), all fully updated.
    | >> |
    | >> | Sorry, I don't know what RC2 is and, I can't see if SQL has SP2
    | >> installed
    | >> | (do you know where I look?). However, I've just re-run Microsoft
    | >> Update
    | >> and
    | >> | there is nothing listed.
    | >> |
    | >> | Waggers
    | >> |
    | >> |
    | >> |
    | >> |
    | >> | | >> | > Do you have Windows 2003 Server SP2 installed yet?
    | >> | > If running RC2, have you installed SQl 2005 SP2 yet?
    | >> | >
    | >> | > --
    | >> | > Kevin Weilbacher [SBS MVP]
    | >> | > "The days pass by so quickly now, the nights are seldom long"
    | >> | > *
    | >> | >
    | >> | > | >> | >> Over the last few days I've started to see the following errors
    in
    | >> the
    | >> | >> Event Log. Can anyone give me a pointer on what they mean and
    how
    | >> to
    | >> fix
    | >> | >> them?
    | >> | >>
    | >> | >> Critical Errors in Application Log
    | >> | >> Source: VSS - Event ID: 11 - Last Occurrence: 27/11/2007 0547 -
    | >> Total
    | >> | >> Occurrences: 171
    | >> | >> Volume Shadow Copy Service information: The COM Server with
    | >> CLSID
    | >> | >> {790f2886-9889-4c99-8ef5-531add05d044} and name SW_PROV cannot be
    | >> | >> started. [0x80070005]
    | >> | >>
    | >> | >> Source: VSS - Event ID: 12292 - Last Occurrence: 27/11/2007
    | >> 0547
    | >> -
    | >> | >> Total Occurrences: 171
    | >> | >> Volume Shadow Copy Service error: Error creating the
    | >> Shadow
    | >> | >> Copy Provider COM class with CLSID
    | >> {790f2886-9889-4c99-8ef5-531add05d044}
    | >> | >> [0x80070005].
    | >> | >>
    | >> | >>
    | >> | >> Many thanks.
    | >> | >>
    | >> | >>
    | >> | >>
    | >> | >>
    | >> | >
    | >> |
    | >> |
    | >> |
    | >>
    | >
    | >
    |
    |
    |
     
    Manfred Zhuang [MSFT], Dec 4, 2007
    #7
  8. Waggers

    Waggers Guest

    I've now gone through the suggested steps 1 to 3. These are the errors that
    are now listed:

    EventID 12289

    Volume Shadow Copy Service error: Unexpected error
    RegQueryValueExW(CLSID,,...). hr = 0x80070002.



    EventID 8193

    Volume Shadow Copy Service error: Unexpected error calling routine
    CoCreateInstance. hr = 0x80070057.



    EventID 11

    Volume Shadow Copy Service information: The COM Server with CLSID
    {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and name VSSEvent cannot be started.
    [0x80070057]



    EventID 20

    Volume Shadow Copy Service error: A critical component required by the
    Volume Shadow Copy service is not registered. This might happened if an
    error occurred during Windows setup or during installation of a Shadow Copy
    provider. The error returned from CoCreateInstance on class with CLSID
    {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and Name VSSEvent is [0x80040154].





    I'll try a clean boot tonight and see what happens!









     
    Waggers, Dec 6, 2007
    #8
  9. Hello Customer,

    Thank you for your reply.

    I understand that the symptom changed.

    I suggest you try following steps to see if it works:

    Step 1: Register eventcls.dll
    ==================
    Click Start-->Run, type following command and click OK

    Regsvr32 %windir%\system32\EVENTCLS.DLL

    Step 2: Please install latest updates:
    =============
    I would like to confirm what service pack has been installed on the SBS
    server.

    I suggest you install following update to see if it helps:

    NOTE: Please install them in the clean boot environment and check the issue
    after installing each update:

    Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
    http://www.microsoft.com/downloads/details.aspx?FamilyID=b6f8a4c0-b707-4161-
    adeb-44f1b756119f&DisplayLang=en

    Windows Server 2003 may not start when the Volume Shadow Copy Service is
    enabled
    http://support.microsoft.com/kb/931312/en-us

    NOTE: KB931312 can update the VSS component to the latest version.

    After installing KB931312, please reboot the server and check the issue.

    Step 3:
    ========
    Registered the following files

    Go to Command Prompt
    Go to C:\Windows\System 32 Prompt

    Net stop vss
    Net stop swprv

    regsvr32 ole32.dll/i
    regsvr32 vss_ps.dll
    Vssvc /Register
    regsvr32 /i swprv.dll
    regsvr32 /i eventcls.dll
    regsvr32 es.dll
    regsvr32 stdprov.dll
    regsvr32 vssui.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll

    Net start vss
    Net start swprv

    Reboot again and check. Proceed further if no luck.

    Step 4: Check the registry enters. It should be the like mentioned below
    ============================================
    [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}]@="VssEvent"
    "AppID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"

    [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\InprocServer
    32] @="C:\\WINNT\\system32\\ES.DLL"
    "ThreadingModel"="Both"

    [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\ProgID]@="Vs
    sEvent.1"

    [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\VersionIndep
    endentProgID]@="VssEvent"

    If you have done all these steps and still no luck. Try this

    Step 5:
    =======
    Change the registry Value of "FactoryPreInstallInProgress" from 0x1 to 0x0
    from this Registry key.

    [HKEY_LOCAL_MACHINE\SYSTEM\Setup]

    After that, please check if the issue persists.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Waggers" <>
    | References: <>
    <>
    <>
    <>
    | Subject: Re: VSS Errors in Event Log
    | Date: Thu, 6 Dec 2007 08:54:03 -0000
    | Lines: 285
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.3244
    | X-RFC2646: Format=Flowed; Original
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3244
    | Message-ID: <e83EPW#>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: no-dns-yet.demon.co.uk 62.49.123.35
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:80376
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | I've now gone through the suggested steps 1 to 3. These are the errors
    that
    | are now listed:
    |
    | EventID 12289
    |
    | Volume Shadow Copy Service error: Unexpected error
    | RegQueryValueExW(CLSID,,...). hr = 0x80070002.
    |
    |
    |
    | EventID 8193
    |
    | Volume Shadow Copy Service error: Unexpected error calling routine
    | CoCreateInstance. hr = 0x80070057.
    |
    |
    |
    | EventID 11
    |
    | Volume Shadow Copy Service information: The COM Server with CLSID
    | {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and name VSSEvent cannot be
    started.
    | [0x80070057]
    |
    |
    |
    | EventID 20
    |
    | Volume Shadow Copy Service error: A critical component required by the
    | Volume Shadow Copy service is not registered. This might happened if an
    | error occurred during Windows setup or during installation of a Shadow
    Copy
    | provider. The error returned from CoCreateInstance on class with CLSID
    | {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and Name VSSEvent is [0x80040154].
    |
    |
    |
    |
    |
    | I'll try a clean boot tonight and see what happens!
    |
    |
    |
    |
    |
    |
    |
    |
    |
    | | > Hello Waggers,
    | >
    | > Thank you for posting here.
    | >
    | > From your post, I understand that error 11 and error 12292 are found in
    | > event log. If I have misunderstood your concern, please feel free to
    | > correct me.
    | >
    | > Firstly I would like to confirm if Open File Manager is installed on the
    | > server. If yes, I suggest you temporarily uninstall it and check if the
    | > issue persists.
    | >
    | > If it does not work, let's move on:
    | >
    | > Step 1:
    | > ======
    | > Click Start-->Run, type CMD and click OK.
    | >
    | > Then run following command one by one:
    | >
    | > C:\WINDOWS\system32>net stop vss
    | >
    | > C:\WINDOWS\system32>net stop swprv
    | >
    | > C:\WINDOWS\system32>vssvc /register
    | >
    | > C:\WINDOWS\system32>regsvr32 / swprv.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 /i swprv.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 /i eventcls.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 es.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 stdprov.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 vssui.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 msxml.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 msxml3.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 msxml4.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 msxml2.dll
    | >
    | > C:\WINDOWS\system32>regsvr32 msxml2r.dll
    | >
    | > Restart the server and check if the issue persists.
    | >
    | > Step 2:
    | > ======
    | > Checked the Path in the Registry Key
    | >
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-0
    | >
    0805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-0
    | > 000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
    | >
    | > Check the string "TypeLib" value, the path should be
    | > %windir%\system32\EVENTCLS.DLL
    | >
    | > For example: C:\WINDOWS\system32\EVENTCLS.DLL
    | >
    | > If the path is wrong, please correct it.
    | >
    | > Step 3:
    | > ======
    | > 1. Click Start-->Run, type regedit and click OK.
    | > 2. Search for following string:
    | >
    | > 790f2886-9889-4c99-8ef5-531add05d044
    | >
    | > 3. Please export the key found for backup purpose.
    | > 4. Delete all the keys found in registry.
    | > 5. Restart the server and check if the issue persists.
    | >
    | > Step 4: Prepare a Clean Boot environment on the server.
    | > =================
    | > 1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
    | > (without the quotation marks) and click OK.
    | > 2. Under the Service tab, check "Hide All Microsoft Services", and then
    | > click "Disable All" button. In this way, we can disable all the services
    | > which belong to third-party programs.
    | > 3. Under the Startup tab, click "Disable All" button.
    | >
    | > 4. Click OK.
    | > 5. Choose Yes to restart the computer.
    | > 6. Check "Don't show this message or launch the system configuration
    | > utility when Windows starts".
    | > 7. Please check if the issue persists.
    | >
    | > NOTE: We can check on Normal Startup in the General tab to roll back to
    | > Normal Mode after we get this issue resolved.
    | >
    | > I hope the above information is helpful to you. If the problem still
    | > occurs, please help me gather following information:
    | >
    | > 1. Please export following registry key, compress it and send it to
    | > :
    | >
    | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\
    | >
    | > 2. Please download the MPS Report tool from the following link and run
    it
    | > on the SBS server, then send the generated CAB file to my mailbox
    | > for further investigation so that we can find
    what
    | > the root cause is:
    | >
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > 15706/MPSRPT_SETUPPerf.EXE
    | >
    | > For your information:
    | >
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    | > 88B7-F9C79B7306C0&displaylang=en
    | >
    | > Please try the above steps at your earliest convenience. If you have any
    | > concern, please feel free to let me know.
    | >
    | > Best regards,
    | >
    | > Manfred Zhuang(MSFT)
    | > Microsoft Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    | > the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    | > doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | > --------------------
    | > | From: "Waggers" <>
    | > | References: <>
    | > <>
    | > | Subject: Re: VSS Errors in Event Log
    | > | Date: Wed, 28 Nov 2007 08:25:43 -0000
    | > | Lines: 52
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
    | > | X-RFC2646: Format=Flowed; Response
    | > | Message-ID: <>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | NNTP-Posting-Host: no-dns-yet.demon.co.uk 62.49.123.35
    | > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:78502
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Many thanks for the respomse.
    | > |
    | > | I, stupidly, forgot to mention the OS details. SBS 2003 Premim R2
    (but
    | > | without ISA), all fully updated.
    | > |
    | > | Sorry, I don't know what RC2 is and, I can't see if SQL has SP2
    | > installed
    | > | (do you know where I look?). However, I've just re-run Microsoft
    Update
    | > and
    | > | there is nothing listed.
    | > |
    | > | Waggers
    | > |
    | > |
    | > |
    | > |
    | > | | > | > Do you have Windows 2003 Server SP2 installed yet?
    | > | > If running RC2, have you installed SQl 2005 SP2 yet?
    | > | >
    | > | > --
    | > | > Kevin Weilbacher [SBS MVP]
    | > | > "The days pass by so quickly now, the nights are seldom long"
    | > | > *
    | > | >
    | > | > | > | >> Over the last few days I've started to see the following errors in
    | > the
    | > | >> Event Log. Can anyone give me a pointer on what they mean and how
    to
    | > fix
    | > | >> them?
    | > | >>
    | > | >> Critical Errors in Application Log
    | > | >> Source: VSS - Event ID: 11 - Last Occurrence: 27/11/2007 0547 -
    | > Total
    | > | >> Occurrences: 171
    | > | >> Volume Shadow Copy Service information: The COM Server with
    | > CLSID
    | > | >> {790f2886-9889-4c99-8ef5-531add05d044} and name SW_PROV cannot be
    | > | >> started. [0x80070005]
    | > | >>
    | > | >> Source: VSS - Event ID: 12292 - Last Occurrence: 27/11/2007
    | > 0547
    | > -
    | > | >> Total Occurrences: 171
    | > | >> Volume Shadow Copy Service error: Error creating the
    | > Shadow
    | > | >> Copy Provider COM class with CLSID
    | > {790f2886-9889-4c99-8ef5-531add05d044}
    | > | >> [0x80070005].
    | > | >>
    | > | >>
    | > | >> Many thanks.
    | > | >>
    | > | >>
    | > | >>
    | > | >>
    | > | >
    | > |
    | > |
    | > |
    | >
    |
    |
    |
     
    Manfred Zhuang [MSFT], Dec 10, 2007
    #9
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