Wacom Intuous3 Prevents Booting

Discussion in 'Windows Vista Hardware' started by sylvaticus, Jul 11, 2007.

  1. sylvaticus

    sylvaticus Guest

    I'm using a Wacom Intuos3 tablet (love it!) on:

    Gateway Laptop, P4, 3.9GHz, 2GB RAM
    Vista Ultimate

    If I leave the tablet plugged into the USB port (on the laptop or the USB
    hub, makes no difference), I can't boot. I get to the screen where you see
    "Microsoft Corporation" and should see the scrolling green progress bars. But
    the green bars never appear. I turn off the PC, unplug the tablet, turn on
    the PC, tell Vista to start normally, and everything works. Then I plug in
    the tablet and I'm golden.

    However, if I boot without the tablet, then I boot just fine.

    I called Wacom Support and was told that Vista doesn't play well with
    non-boot compatible (?) / necessary (?) devices. My webcam doesn't cause any
    problems, so this seems odd to me, but OK. Regardless, Wacom Support said it
    was up to MS to fix it. Does anyone know anything about this?

    Thanks for any help!

    sylvaticus, Jul 11, 2007
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  2. sylvaticus

    Peter Caplan Guest

    Hi Kieth

    FWIW - I used to see the same problem with a Wacom Graphire2 Tablet on a
    Gateway PC running WindowsXP - wouldnt boot - just hung (with a blank
    screen) - remove the Pad - reboot - fine - plug in the pad - et Voila!

    That one was down to a Bios upgrade. The USB impementation in the PCs Bios
    caused a hang at the point where windows USB drivers were loaded. Eventually
    a subsequent Bios Update resolved the problem.

    Action: Try a Bios Update - couldnt hurt! (unless you apply the wrong one of

    HTH - Peter
    Peter Caplan, Jul 11, 2007
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  3. sylvaticus

    sylvaticus Guest


    A good suggestion, thanks! However, I have the most current BIOS; it's not
    been updated since I purchased my laptop.

    Again my thanks,

    sylvaticus, Jul 11, 2007
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