WARNING: Update 969947 may prohibit establishment of an RDP session on Windows XP

Discussion in 'Windows Update' started by David Dickinson, Nov 11, 2009.

  1. Let me make sure that I understand you: your machine freezes when you login
    locally and /not/ in an RDP session? And the problem is with KB969947?

    This is a new symptom, and a very interesting one.
    David Dickinson, Nov 12, 2009
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  2. David Dickinson

    Stefan Ikas Guest

    Yes you are right! If I uninstall this update the machine is OK. To be
    sure that patch make this problem, I installed this patch again and the
    problem was back: PC is frozen.
    Stefan Ikas, Nov 12, 2009
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  3. David Dickinson

    PhilBatesNY Guest

    (New to posting-apologies if I break etiquette)
    I concure with "Nort"s issue/solution...
    We have Dell Optiplex 745/755's - XPProSP3 w/ATI Radeon HD2400 video cards.
    FYI - Dell website drivers not helpfull with this (out of date as of 12Nov09)
    - AMD had the latest on their website
    Uninstalled Security Update KB969947 (VIA SafeMode) rebooted - installed
    latest video drivers - restarted PC's - Re-Installed SU KB969947 (Held
    Breath) and things are running very well at this point. This has affected 5
    PC's so far (Updates installed on 11Nov09 causing initial issue - my "clue")
    Waiting for my other 30+ 745/755 PC's to install the update and freeze -
    Doing this Reactivily, not Proactive at this point. (Staffing-but that's
    another post :)
    Thanks for the help folks...
    Wouldn't have attempted the AMD Website Driver fix without this
    posting/string for information.

    PhilBatesNY, Nov 12, 2009
  4. David Dickinson

    John Guest

    Jeez... same problem here and spent hours trying to figure out why no rdp.
    John, Nov 12, 2009
  5. David Dickinson

    Kevin Hau Guest

    We've seen this issue resolved in the Answers forums.

    The resolution is to boot to safe mode and uninstall the update, then
    update the ATI video drivers, then reboot and reinstall the update.

    'Lost user profile / unable to boot to desktop after installing
    KB969947' (http://tinyurl.com/ydd3wh5)

    I hope this helps.
    Kevin Hau, Nov 12, 2009
  6. No problemo, just checking. Have you seen Kevin Hau's post where he pointed
    afflicted users to
    http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/62820804-061e-4cd9-aaef-73e607d8760a ?

    The resolution is to boot to safe mode and uninstall the update, then
    update the ATI video drivers, then reboot and reinstall the update.

    If no joy, we've got a CSS Security PM who will work with you.

    PA Bear [MS MVP], Nov 12, 2009
  7. PA Bear [MS MVP], Nov 13, 2009
  8. PA Bear [MS MVP], Nov 13, 2009
  9. may I ask - should we the people uninstall it?

    thank you.
    ~*Laughingstar 2009*~, Nov 13, 2009
  10. David Dickinson

    Stefan I. Guest

    Stefan I., Nov 13, 2009
  11. You need it to protect your system. If you are impacted, then follow
    the info to update the video driver.
    Susan Bradley, Nov 13, 2009
  12. David Dickinson

    alan_willpa Guest

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    alan_willpa, Apr 7, 2010
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