Web site settings constantly being lost: Cookie problem?

Discussion in 'Internet Explorer' started by Jeffrey Kaplan, Apr 7, 2009.

  1. I'm using IE8, but this issue predates the upgrade. The only change
    upgrading did was increase the frequency of the problem. This is on
    both an XP Pro SP3 (32bit) and a Vista Ultimate SP1 (32bit) systems.

    Periodically, and with no pattern I can determine, various sites I use
    will lose their personalization settings. This is most often observed
    with Google sites, but that could simply be because I'm visiting those
    pages more often.

    So taking Google as my example, I have on many, many occasions now set
    my search preferences to search in English only, provide 30 results per
    page, to NOT filter the content, and to open links in a new window.
    Frequently, all of this is lost and the search preferences are reset to
    default. I will also periodically lose my Google login setting. This
    does not happen when using Safari on my iPhone.

    And to be clear, other sites are effected too. I've similarly lost my
    always-logged-in setting with Amazon.com, thinkgeek.com, and others.

    The only cookie management I have is CCleaner, which is run manually
    only, relevant cookies are set to be saved, and in any case, there is
    no correlation between my use of CCleaner and when my web site settings
    are lost.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "If I am ever the Hero top 100 list: #78. I will treat law enforcement
    officials with respect, permit them to handle affairs that are within
    their capacity, and solicit their advice when circumstances allow.
    This will establish mutual respect and a good rapport.
     
    Jeffrey Kaplan, Apr 7, 2009
    #1
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  2. Jeffrey Kaplan

    Don Varnau Guest

    Hi,
    Is CCleaner loading/running at startup? If so, uncheck that option under
    Options> Settings.

    When running CCleaner, do you delete index.dat files? Try not doing that.
    See if cookies are saved.

    If you uninstall CCleaner and cleanup through Internet Options, while not
    deleting cookies, does the problem go away?

    In other words, I suspect that CCleaner is causing the problem. ;-)

    Don
    [MS MVP- IE]
     
    Don Varnau, Apr 8, 2009
    #2
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  3. Previously on microsoft.public.internetexplorer.general, "Don Varnau"
    No. As said, I run it manually only.
    As said, there is no correlation to running CCleaner and this problem
    occuring.

    I will ensure that it's set to not delete the index file and get back
    to you.
     
    Jeffrey Kaplan, Apr 8, 2009
    #3
  4. Previously on microsoft.public.internetexplorer.general, Jeffrey Kaplan
    said:
    I uninstalled CCleaner from one of my two computers, but not the other.
    So far, the one that I had removed CCleaner from has not had a
    recurrence of the lost web page settings but the one that still had it
    did.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "I’m thirty-three, single, with neat hair. Even I think I’m gay." -
    Patrick Maitland, Coupling, "Dressed"
     
    Jeffrey Kaplan, Apr 15, 2009
    #4
  5. Jeffrey Kaplan

    Smirnoff Guest

    CCleaner is still a very useful tool. There is no need to uninstall it,
    just untick(uncheck) Index.dat files.
     
    Smirnoff, Apr 16, 2009
    #5
  6. Previously on microsoft.public.internetexplorer.general, Smirnoff said:
    If it's not in any way configured to run on its own, there is a problem
    that is not coincidental to its use and uninstalling it resolves the
    problem, why would I re-install it?

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "It's clearly a budget. It's got a lot of numbers in it." George W.
    Bush, Reuters, May 5, 2000
     
    Jeffrey Kaplan, Apr 16, 2009
    #6
  7. Jeffrey Kaplan

    Smirnoff Guest

    Uninstalling it is like throwing the baby out with the bath water. There
    are not many free programs that are recommended by NG posters but
    CCleaner is one of them. A one-click fix is all that is required.

    Spybot S&D causes a few problems with IE8 because of its restricted
    sites files, all that is necessary is to "undo" immunisation. It is
    still a very useful anti-malware scanner. Similar with Spywareblaster,
    you can still use ActiveX and cookie protection. Most programmes require
    a settings change occasionally.

    If uninstalling is seen as the default solution for a glitch, then the
    choice of programmes will soon diminish. And make no mistake, this kind
    of thing happens occasionally with paid-for programmes as well.
     
    Smirnoff, Apr 17, 2009
    #7
  8. Previously on microsoft.public.internetexplorer.general, Kai Schaetzl
    said:
    Hard drives do need to be defragged, especially if you do a lot of
    disk-intensive work. Response times WILL improve on a defragged drive.
    the less the arms have to move to seek to the next byte of data, the
    faster it can be read or written.

    Solid state drives, otoh, may not need to be defragged because it's all
    electronic, no moving parts.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "Excuse me, but I distinctly remember you saying we're not going to
    make it. Looks like we made it." "So?" "So, maybe next time you
    could reserve your judgment." "And miss the last opportunity I might
    ever have at being right?" - Jack O'Neill and Jacob Carter/Selmak, SG1
     
    Jeffrey Kaplan, Apr 17, 2009
    #8
  9. Previously on microsoft.public.internetexplorer.general, Jeffrey Kaplan
    said:
    With CCleaner not installed on either machine, last night I lost my
    Google settings, again. Both my search prefs and my Google Reader
    always-logged-in status.

    Meanwhile, Safari on my iPhone has no such problem.

    Since CCleaner has now been absolved of being the culprit, WTF is going
    on?

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #191.
    I will not appoint a relative to my staff of advisors. Not only is
    nepotism the cause of most breakdowns in policy, but it also causes
    trouble with the EEOC.
     
    Jeffrey Kaplan, Apr 22, 2009
    #9
  10. Previously on microsoft.public.internetexplorer.general, Kai Schaetzl
    said:
    I have never, EVER, been able to find a technical/customer support
    contact on Google.
    Yes, but I do have both.
    Please note that I have mentioned that I use Google from three
    different machines (WinXP/IE, WinVista/IE and iPhone/Safari) and only
    two of them (XP and Vista) have this problem.

    It cannot be a timeout issue, because I use Google services more
    frequently on the XP system than on the iPhone.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "It's all right. I was just about to get up. In about six hours."
    (Vir Coto, B5 "Hour of the Wolf")
     
    Jeffrey Kaplan, Apr 22, 2009
    #10
  11. Previously on microsoft.public.internetexplorer.general, Kai Schaetzl
    said:
    Ok, this is weird... I just located and deleted a bunch of Google
    cookies ([email protected][x].txt and [x].txt) where 'me' is my
    computer username and '[x]' is an incrementing number then started IE.

    My start page is Google. I was logged into Google, and checking the
    search preferences, they are intact.
    Ok, not a cookie problem, but there is definitely something wonky going
    on here.

    Google, at least, does allow for multiple logins from multiple
    locations. IE on my two Windows machines are coming into the network
    from the same IP in Comcast's netspace, Safari on the iPhone is coming
    into the network (usually) via AT&T Mobile's netspace. I don't think
    I've ever tried to keep +active+ connections to Google on multiple
    devices simultaneously, but I generally have no problems doing it in
    series (close the browser on one machine and switch machines).
    Well, I rarely loose my autologin to Netflix, Facebook, GasBuddy or
    Wunderground.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #218.
    I will not pick up a glowing ancient artifact and shout "Its power is
    now mine!!!" Instead I will grab some tongs, transfer it to a
    hazardous materials container, and transport it back to my lab for
    study.
     
    Jeffrey Kaplan, Apr 23, 2009
    #11
  12. Previously on microsoft.public.internetexplorer.general, Kai Schaetzl
    said:
    Of course.
    It's either IE (not specifically 8, this started before I upgraded from
    7) or Windows.
    Think about what, how they don't care? Big help.

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    Peter's Top 100 Things I'd Do If I Ever Became An Evil Overlord, #126.
    Rather than having only one secret escape pod, which the hero can
    easily spot and follow, I'll simultaneously launch a few dozen decoys
    to throw him off track.
     
    Jeffrey Kaplan, Apr 24, 2009
    #12
  13. Previously on microsoft.public.internetexplorer.general, Kai Schaetzl
    said:
    If it was across all machines I use to access the service it would be.
    But it is not. I have no such problems with the service on my iPhone.
    If it were the service, wouldn't I have the same symptoms on ALL
    devices I use to access it?

    --
    Jeffrey Kaplan www.gordol.org
    Double ROT13 encoded for your protection

    "All I can say is... that enthusiasm, sincerity, genuine compassion,
    and humor, can carry you through any lack of... prior experience...
    with high numerical value." (Cmdr. Ivanova, B5 "Sic Transit Vir")
     
    Jeffrey Kaplan, Apr 24, 2009
    #13
  14. Jeffrey Kaplan

    BlueBoden Guest

    I can confirm that its an issue with IE8, and not the service in question, it
    being google, or any other site for that matter.

    I upgraded to IE8 from IE7 on Vista Buisness x32. Vista is fully updated, by
    todays date.

    So what appears to happen, is that IE8 "sometimes" either delete the
    cookies, or simply don't send them over HTTP, for whatever reason. I've tried
    closing the browser, and opening the effected sites again, but this do not
    solve it.

    It appears to happen randomly, with every site that uses cookies to remember
    the logged in state of a user. Usually the site will have a checkbox near the
    Username and Password feilds, which will tell the server to send a cookie to
    the users browser, when the login form is submitted. The cookie usually
    contains a unique session id.

    The cookie is then set to expire somewhere in the future. Google is sending
    a cookie specifically named "rememberme", with the Content "true/false",
    depending on whether the checkbox was checked. The cookie will expire in 10
    years, so clearly thats not the case.

    The problem only accurs in IE8. My browser addons includes the StumbleUpon
    Toolbar, along with the google toolbar. Not to mention standard plugins like
    flash etc.
     
    BlueBoden, Jun 27, 2009
    #14
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