Webcam problem

Discussion in 'Windows Live Messenger' started by TMA, Jul 12, 2009.

  1. TMA

    TMA Guest

    Hello,

    I have an ordinary USB cam and I noticed WLM won't let me use it sometimes.
    If I go to tools/options/audio&video settinsg, I get the preview displayed
    with no problems, but when I come to a chat window that little cam icon
    beside my display image will pop up a menu with "show my webcam" disabled
    and "start a video call" enabled.
    If I go ahead and click on "start a video call", the place where I'm
    supposed to see my own webcam, I only see a webcam icon with a red X in it.

    I tried configuring the same settings again and again just to be sure I didn't
    click anywhere I wasn't supposed to. Also checked for WLM updates. Also
    tried restarting WLM and even rebooting the computer. No success.

    I also have WebCamMax installed here and the same behavior if I choose it as
    the webcam device to use. Tried to configure WebCamMax with lots of
    different sources (pc cam, pc screen, avi video, ....), but no success.

    The webcam works fine though on Skype and I can preview it with no problems
    from WebCamMax main window.

    Any ideas how to fix that?
     
    TMA, Jul 12, 2009
    #1
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  2. Greetings TMA,

    You're not the only one.

    As a starting point, open up the main Messenger window, press the Alt key on the keyboard to
    bring up the menu bar, then click the Tools menu, then Options, and finally under the Webcam
    section of the bottom of the Personal category (opened by default), make sure 'Allow others
    to see that I have a webcam' is selected. If it isn't, select it, click OK, then shut down
    Messenger entirely and then start it back up again.

    Next, if that didn't apply to you or didn't work, again bring up the menu bar, choose Tools
    again, and then choose Audio and Video setup. Click Next to get to the webcam section and
    select Disable. Finally, click Finish. Now without trying anything else, again open up the
    menu bar, Tools, Audio and Video setup and this time choose your webcam on the second screen.
    Now try the video options and I think you'll find they'll work (for this session at least).

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Jul 13, 2009
    #2
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  3. TMA

    TMA Guest

    Wow.
    Amazing how easy it is to fix it, huh?
    Thx for the reply.
     
    TMA, Jul 14, 2009
    #3
  4. Hi,

    Glad to be helpful :)

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Jul 14, 2009
    #4
  5. TMA

    pax Guest

    Sorry to revive this thread, but I just want to tell you how much I
    appreciate this information.
    I have google'd my brains out without finding anything.
    Lots of hits with people who had the same problem but no one had been able
    to fix it. Some questions were several months old.

    Running the Audio and Video configuration again solved it.
    Dead-easy when you think about it :eek:)

    Again, thanks for your information.

    Best regards
    Gert
     
    pax, Jul 22, 2009
    #5
  6. Hi Gert,

    Glad I could be helpful ;)

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Jul 23, 2009
    #6
  7. TMA

    AerisHime Guest

    Hello there,

    i have a similar problem, but it even goes a bit further.

    The originally mentioned problem persists - the suggested solution only
    works per session, everytime i reboot the computer I have to do the same
    thing again... and yes, it can be some sort of a hassle. Furthermore,
    recently the option "Webcam Settings..." vanished entirely, meaning that i
    can't change the settings during a session - at least not during connection
    attempts. Because... and now we're at #3:

    My main issue though is that when I start connecting it will just try for a
    while and then the cam will turn itself off and the connection gets closed.
    Tried it with 3 different cams of different brands, always the same issue.
    There is no difference between turning the antivir software off or on.
    Nothing's changed on my side in the last 3 weeks, no driver update or
    anything, but before that it worked okay (issue #1 was the only one). I'm
    running Vista64 Ultimate, #1 and #2 only exist in the current Messenger
    version, #3 i have also seen in messenger 8.5 ...

    Any ideas? Your help is greatly appreciated, it's driving me nuts already :D
     
    AerisHime, Sep 12, 2009
    #7
  8. TMA

    ndz Guest

    The problem is, its a bug in windows live messenger thats affecting everyone.
    This is only a short term solution.

    I just wish Microsoft hadn't FORCED me to upgrade in order to continue using
    messenger. The one i had before was perfect.

    Now, when i was able to get the webcam working, its choppy, with white
    flashes, and, i got the above problem, with webcam displaying fine in the
    setup window, but not giving the "show my webcam" option, only the inoperable
    "video call".

    Will microsoft come out with a permanent fix? so im not required to go
    changing settings each time.
     
    ndz, Oct 3, 2009
    #8
  9. TMA

    HighRllr0079 Guest

    i need help with my webcam. It works fine with ahoo and skype and says its
    compatible with msn but shows "We couldn't start your camera device. Please
    check that your camera is not currently in use by another program, and then
    try again." and thats the only program i have up and webcam isnt in use with
    anything else.

    Everyone says go into AUDIO AND VIDEO options but when i click that the new
    window doesnt want to pop up for me. so i dont know what to do now. Any help?
     
    HighRllr0079, Nov 13, 2009
    #9
  10. TMA

    derwood Guest

    thanks worked for me to

     
    derwood, Feb 25, 2010
    #10
  11. Hi,

    Weird trick, isn't it?

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 26, 2010
    #11
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