webpage starts to load, then explorer stops working

Discussion in 'Internet Explorer' started by rick, Jun 4, 2009.

  1. rick

    rick Guest

    hi, having a problem with a webpage(only this one so far). the page starts to
    load then a box pops up saying that internet explorer has stopped working.
    the "view details "says......Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 8.0.6001.18702
    Application Timestamp: 49b3ad2e
    Fault Module Name: Dxtrans.dll
    Fault Module Version: 8.0.6001.18702
    Fault Module Timestamp: 49b3ac97
    Exception Code: c0000005
    Exception Offset: 00003076
    OS Version: 6.0.6002.
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    i'm using ie 8 with win vista premium and service pack 2 on a toshiba
    notebook.can anyone help?? thanks!
    rick, Jun 4, 2009
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  2. rick

    Leonard Grey Guest

    Is the URL a secret?
    Leonard Grey, Jun 4, 2009
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  3. What webpage?

    Which was installed first, IE8 or Vista SP2?
    PA Bear [MS MVP], Jun 4, 2009
  4. rick

    rick Guest

    hi, ie 8 installed first, the url is wxii12.com

    rick, Jun 6, 2009
  5. Thanks. First, tell me if you encounter the same error here:
    http://www.adobe.com/software/flash/about/ If not, does the version box
    list v10.0.22.87?


    Other diagnostics & questions:

    1. Is the Vista SP2 computer fully patched at Windows Update, Rick? Did you
    encounter the same behavior before you installed SP2?

    2. Does the behavior persist if you access the page in Compatibility Mode?

    3. Does the behavior persist if you start IE in No Add-ons mode? To start
    IE in No Add-ons mode:

    => Right-click on the blue IE desktop icon and select Start without
    Add-ons; or

    => Start | (All) Programs | Accessories | System Tools | Internet
    Explorer (No add-ons).

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

    4. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    5. Does the behavior persist if you boot into Safe Mode with Networking?
    [Careful! Only remain in Safe Mode just long enough to test!]

    6a. What anti-virus application or security suite is installed, is your
    subscription current, and is it supported in IE8? What anti-spyware
    applications (other than Defender)? What third-party firewall (if any)?
    Were any of these applications running in the background when you installed
    IE8 and/or SP2?

    6b. Has a Norton or McAfee application ever been installed on this machine
    (e.g., a free-trial version that came preinstalled when you bought it)?
    PA Bear [MS MVP], Jun 6, 2009
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