Why doesn't my computer ever finish searching for updates?

Discussion in 'Windows Update' started by lil_deb915, Sep 5, 2008.

  1. lil_deb915

    lil_deb915 Guest

    I have been running windows update to see what updates I need, well nothing
    happens. It searches and searches and searches but it never finds anything to
    update. It doesn't say that there is anything to update or that there is
    nothing to update?? What is going on?? It use to work, even when you go to
    last update it dates back in June when I did one last night, even this
    morning. I don't know what to do so that this works corretcly. Someone please
    HELP!!!
     
    lil_deb915, Sep 5, 2008
    #1
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  2. Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
    posting to this newsgroup, please.

    Judging by the ever-increasing number of posts here in the past few months
    that are similar to yours, the behavior may be due to a Vundo-ZLOB-SDBot
    infection, all protected by a rootkit infection.

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://aumha.net/viewforum.php?f=30,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html, or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Sep 5, 2008
    #2
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  3. lil_deb915

    TaurArian Guest

    If you have a Wireless Router:-
    In the security tab, make sure you aren't blocking AcitveX.

    Possible reasons :-
    1. Internet Explorer temporary files corrupted.
    2. Background Intelligent and Event Log service not started
    3. SoftwareDistribution folder has become corrupted
    4. You may need to re-registered some dlls files
    5. You may need to add Windows Update to the Trusted Sites Zone:
    6. Spyware.
    7. Third party programs running in background.
    8. ActiveX controls corrupted

    Suggestion 1:-
    Clearing Temporary Internet files, cookies and history in Internet Explorer
    Tools>Internet Options>General
    You'll see Delete Cookies, Delete files, Delete History
    NB: "Delete all offline content", will delete all files needed to browse the
    websites offline.
    Reboot and try Windows Update again.

    Suggestion 2:-
    1: Check that the Background Intelligent Transfer Service to is set to
    Automatic and verify the Status is Started.
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK
    Locate the Background Intelligent Transfer Service service, and right-click
    to select it.
    Select Properties, and in the Startup Type list, select Automatic. Verify
    the service Status is Started. Click OK.

    2. Check that the Set Event Log service is set to Automatic and verify that
    the Status is Started
    Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
    Locate the Event Log service, and right-click to select it.
    Select Properties., and in the Startup type list, select Automatic. Verify
    the Service status is Started. Click OK.

    3. Register qmgr.dll and qmgrprxy.dll
    Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
    OK.
    Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
    Click OK.

    Suggestion 3:-
    It is possible that the contents of the SoftwareDistribution folder have
    become corrupted, so try renaming the SoftwareDistribution folder
    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder:
    a. Click Start, click Run, type: %systemroot%
    Click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this
    folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.

    Please note that your update history is contained in the "datastore" folder
    and when you rename the Software Distribution folder, the history is lost
    but it's not important. You can if need be, copy the contents back from the
    renamed softwareDistribution.old folder. Losing the history of Windows
    Updates is not important.

    Suggestion 4:-
    Certain files may have become unregistered, and you will need to register
    them again:-
    Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
    Click OK.

    Do the same for the other files:-
    wucltui.dll
    wuaueng.dll
    wuapi.dll
    jscript.dll
    MSXML.DLL
    MSXML2.DLL
    MSXML3.DLL

    Suggestion 5:-

    Add Windows Update to the Trusted Sites Zone:
    Please note that Security settings in Internet Explorer must be set to
    Medium or lower for ActiveX files to correctly pass to your computer.
    Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
    affected by the lowering of Security settings. Your current security
    settings for all other Web sites will remain as they are currently
    configured.

    Open Internet Explorer, click Tools, and then click Internet Options, Click
    Security. Click Trusted Sites Zone. Click Sites.
    Clear the Require server verification (https:) for all sites in this zone
    check box.
    Use the Add button next to the Add this Web site to the zone box to add the
    following sites:
    http://*.update.microsoft.com
    https://*.update.microsoft.com
    http://download.windowsupdate.com

    Suggestion 6:-
    The below links assist you in checking your system for parasites:-
    http://aumha.org/a/noads.htm
    http://inetexplorer.mvps.org/tshoot.html
    Please note that some malware may kill the internet connection when it is
    removed, the program on the link below will enable you to regain the
    internet connection.
    http://www.cexx.org/lspfix.htm

    Spyware Programs links:-
    http://www.microsoft.com/athome/security/spyware/software/default.mspx
    (Windows Defender)
    www.lavasoftusa.com Ad-Aware
    www.security.kolla.de Spybot

    Malware Removal
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
    http://aumha.org/a/parasite.htm

    Richard Harper's Guide to Cleaning Pests
    http://rgharper.mvps.org/cleanit.htm

    Suggestion 7:-
    Make sure you haven't got anything blocking Windows Update like Nortons,
    Zonealarm etc
    Also make sure you don't have a Web Accelerator working in the background
    such as NetZerio, HiSpeed, Speedband etc.

    Suggestion 8:
    If you need to reinstall the ActiveX controls (because they may have become
    corrupt):-

    Follow this article -
    The Windows Update Web site and the Microsoft Update Web site do not scan
    for updates when you repair a failed installation of Windows XP Service Pack
    2 or of Windows XP Service Pack 1
    http://support.microsoft.com/kb/916259

    or use the command: WindowsUpdateAgent30-x86.exe /wuforce


    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
     
    TaurArian, Sep 5, 2008
    #3
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