Will Not Connect to the Internet via a router

Discussion in 'Windows Vista General Discussion' started by WindyGeorge, Sep 13, 2007.

  1. WindyGeorge

    WindyGeorge Guest

    It's a Windows Vista Home Premium 32 bit OS on an HP a1730n, 3070 MB, AMD
    Athlon 64 X2 5000+ @ 2.6 Ghz. The original setup (this all worked perfectly)
    was three desktop one laptop systems only the HP is Vista the others are XP.
    The LAN is operational via a DLInk Giagbit switch and the DSL modem is also
    connected via the DLink gigabit switch. Then I added a router, connected one
    port of the router to the gigabit switch, the WAN port of the router to the
    DSL. Every body was happy any system was able to get to the Internet and
    when Vista woke up from sleep mode the internet connection on the HP system
    worked perfectly.

    THEN I installed VPC2005 and Virtual Machine support including the
    networking option. This was about a month and a half ago. Since that time
    my system will not access the Internet via a router. Tried a new router, no
    dice! I have since un-installed VPC2005, still cannot connect to the
    internet via a router! It's been soooo long ago since this happened that
    there is not an old enough restore point to go back to. If I revert to the
    setup used prior to adding the router, all is well.

    I am positive that there is some little bit to change somewhere that will
    fix this problem. I have spent hours reading discussion boards, I have tried
    setting up from scratchmany times, still no go! any suggestions?

    Windy George
    WindyGeorge, Sep 13, 2007
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  2. WindyGeorge

    Dwarf Guest

    Just a bit more information please. What setup did you use before adding the
    router? Are your other machines still able to access the internet through
    your current setup - if so, your router is probably working OK. Try
    connecting via a port that you know is working. Do you connect via Ethernet
    (wired) or via wireless? Try disconnecting the other machines to see if that
    clears things up - there may be a conflict. Are you able to access your
    routers setup page from your browser? Have you tried to diagnose and repair
    your network? If you share files between your machines, can you see them? Try
    installing and uninstalling VPC2005 and associated programs again - this can
    sometimes help if for some reason it fails to uninstall correctly. In some
    cases, you may need to uninstall parts of a program separately using the
    uninstall programs link in the control panel even though they installed in
    one go. Finally, you could try rolling back the network driver to see if that
    Dwarf, Sep 13, 2007
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  3. WindyGeorge

    Lang Murphy Guest

    Since you tried uninstalling VPC... do you have a restore point to which you
    can revert?

    Lang Murphy, Sep 14, 2007
  4. WindyGeorge

    WindyGeorge Guest

    Hi Dwarf:

    Thanks for the reply. Yes, I am able to talk to the router, to confirm that
    it is connected to configure it and so on. No the other systems on the LAN
    will also NOT connect via the router. WE are able to view and share files
    over the LAN. Interesting point, we are away from home for a few days and I
    am using the laptop. I had a devil of a time getting the laptop to
    communicate over the wireless connection at this hotel. It is OK now but I
    had to trash all of my network/internet setups to get it going. It will be
    interesting to see if it will talk via the router when I return home, I wil
    let you know how it goes.
    WindyGeorge, Sep 14, 2007
  5. WindyGeorge

    WindyGeorge Guest

    Hi Lang:

    There is no longer a restore point old enough to use that will get me back
    to before I first installed VPC2005 and Virtual Machine services. I'd do
    that in a flash!!!
    WindyGeorge, Sep 14, 2007
  6. WindyGeorge

    Dwarf Guest

    Hi George,

    Thanks for the reply. Seeing that you can access files over LAN through your
    router probably means that your networking is OK. What you need to do is to
    eliminate problems down the line. To do this, connect your machines directly
    to the DSL modem one at a time and see if you are able to get on line. If
    not, then you might need to run your setup disc which came with the modem to
    reset its configuration data - if posssible save this configuration data to a
    file and name it 'DSL Config Data' (note that only some DSL modems have this
    facility - see the instruction manual for yours). If this works OK then move
    down the line and connect via your DLink gigabit switch. If this doesn't work
    then restore its configuration file as described above and save this, if
    possible, to a file and name it 'DLink Config Data'. When you have got this
    working, then it is time to move on to your router. If you fail to get a
    connection from your router but are able to get a connection from your DLink
    gigabit switch then it is quite likely that the configuration files in your
    router have become corrupted. To restore them follow the instructions in the
    manual that came with your router. Save this data to a file and name it
    'Router Config Data1'. Note that the procedure to restore functionality to
    your router will probably be done from one machine and when you connect your
    other machines to it you might need to modify this data - if so save this
    data to another file with the name 'Router Config Data2'. Note that when you
    have the configuration files it is usually much quicker to restore from these
    rather than from the setup discs. As such, I reccomend that you backup the
    configuration files to a USB stick and put it somewhere safe in case you need
    it again. Before doing all this, however, you might like to try swapping
    cables over just in case a fault has developed with one or more of your
    cables. This is probably unusual, but it can happen and if it happened at the
    same time that you installed VPC2005 then it can lead you to the wrong
    conclusion in blaming VPC2005 when in fact the problem was with one of the
    Finally, your point about using the wireless connection at the hotel might
    be down to the make of wireless card in your laptop - some work better with
    their own kind, others refuse to work and others work but at a reduced speed.
    It is always better to connect via a wired connection if possible, but if not
    you will just have to accept this aspect of wireless technology.
    Dwarf, Sep 15, 2007
  7. WindyGeorge

    Lang Murphy Guest

    Ah, well... coulda, woulda, shoulda...

    Lang Murphy, Sep 19, 2007
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