will not shut down and will not restart

Discussion in 'Windows Vista Performance' started by Heath, Mar 16, 2008.

  1. Heath

    Heath Guest

    My dimension 9200c will freeze at shut down. So i manually power it off. Then
    It takes many Attempts to restart. sometimes over thirty tries b4 it loads
    windows. It willl evne freeze in safe mode. Tryed to reinstall OS (home
    premium) and it failed I am assuming cause it just frooze up and I had to
    restartshut down manually. I am totaaly at a loss at what to do. If I call
    tech they will tellme to restart pc and it may be 20 to 30 minutes B4 i get
    into windows again. BIOs will not load either. I have a program that I want
    to drop and requires restart and so do some updates and I am stuck as to what
    I shopuld do. I did Have the mother board replaced about 6 weeks ago and the
    problem seemed to start around the same time.
    Heath, Mar 16, 2008
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  2. Heath

    C.B. Guest


    It sounds like a hardware problem to me, especially since the trouble
    started at the time you had your motherboard replaced. Did you get the
    motherboard from Dell? Is your system still under warranty? Did you install
    the motherboard or did Dell send a technician to do it for you (provided you
    received the board from Dell)?
    Have you checked for any loose cables? If your cables are secured
    properly and you continue to have problems I still think it's a hardware
    issue. Is the new motherboard the same model as the previous one?
    If your system is under warranty, and your motherboard came from Dell,
    you should call Dell and demand that they send a technician to fix it. If
    the dell support agent is reluctant to do so tell him or her that you want
    to speak to a supervisor. If the supervisor cannot solve the problem ask to
    speak to his or her supervisor.
    You should remind the Dell agents, at each step of the process, that
    the problem did not exist prior to the replacement of the motherboard.

    C.B., Mar 16, 2008
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  3. Heath

    Heath Guest

    It is a dell m -board and it was replaced a week b4 the warranty expired. I
    will check cables and give dell a call as well.
    Heath, Mar 17, 2008
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