Will vista express upgrades ever arrive?

Discussion in 'Windows Vista General Discussion' started by wheels, Mar 1, 2007.

  1. wheels

    wheels Guest

    I'm in the UK. Purchased a new laptop January 8 applied for the upgrade the
    same day. I've telephoned modus link several times, each time I receive a
    different and later estimate delivery date every time.

    It was a Toshiba laptop.

    It's awkward phoning, as I'm physically disabled with slight speech
    difficulties.

    I even telephoned Microsoft UK once, but they insisted I contact moduslink,
    even though I explained that they were the problem!

    Anyone know what's happening? Or is this offer just a big con?
     
    wheels, Mar 1, 2007
    #1
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  2. Try contacting Toshiba UK.
     
    Cari \(MS-MVP\), Mar 1, 2007
    #2
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  3. wheels

    CanaKiwi Guest

    I'm in the same boat and it is frustrating.

    My understanding is that the upgrades will ship 6-8 weeks from the VISTA
    release date which I believe to be the end of January. So I think we can
    expect them anytime from Mid March.
     
    CanaKiwi, Mar 1, 2007
    #3
  4. wheels

    Ron K. Guest

    I'm getting the same run around. I called Moduslink about three weeks ago
    they told me that I'd get my copy by the end of last week, it never came. I
    called today and was told by Moduslink that they've filled the Order for
    Gateway but they believed the disk would be shipped March 28th. I wanted
    solid info so i called Gateway they tell me it won't ship till MAY! This is
    unacceptable, the terms and conditions listed on my recipet say to expect
    the software by April, hence a breach of the terms on Gateway's part. I'm
    thinking about returning the computer to Gateway reorder the same system with
    Vista pre-installed. To say this whole mess has been mishandled right from
    the start is a massive understatement.
     
    Ron K., Mar 1, 2007
    #4
  5. wheels

    Lang Murphy Guest

    Yeah, but that's Gateway's issue, not MS's... so, yes, you're right...
    return the system and get Vista pre-installed.

    Lang
     
    Lang Murphy, Mar 1, 2007
    #5
  6. I received an email from ModusLink saying the upgrade will be
    shipped in early March, so I'll probable see it mid March.
    I understand the delay is due to the fact that a Vista drivers
    disk (customized for your PC) needs to be included with
    the OS DVD, and the driver developers are way behind.

    Gary VanderMolen
     
    Gary VanderMolen, Mar 2, 2007
    #6
  7. wheels

    Tinman Guest

    That would make sense if every new machine sold with Vista pre-installed
    since January 30 was a brand-new design. But some models are *exactly the
    same* hardware-wise, with the only difference being the OS.

    I will never buy a PC under this scenario ever again; and I've bought
    several over the last few months. It's reasonable to expect that an Express
    Upgrade is just that, and not the exact opposite. Next time, should there be
    a next time, I won't forget how wonderfully I was treated by the "Express"
    Upgrade program. Fool me once...
     
    Tinman, Mar 2, 2007
    #7
  8. wheels

    Jo Guest

    I'm also ticked, as I applied for my Gateway Express Vista Upgrade in Dec.,
    right after they put the web site up. I still haven't received the express
    upgrade, nor has it been mailed. Gateway keeps giving me the run-around
    saying that Moduslink is handling everything, and Moduslink in their FYI says
    that the Computer manufacturer has to first supply them with the upgrades. I
    don't know who is messing up, but I've had my computer too long to return it.
    I can't reach Moduslink by phone (except for automated info). How did anyone
    get to a live person? I keep getting the canned email reply that the order
    should arrive in 4-6 weeks. It's been 6 weeks now and no sign of the
    upgrade. I'm wondering if the whole thing was a scam to get people to order
    a new computer; if it doesn't arrive soon, I think a lawsuit is in order:
    breach of promise.
     
    Jo, Mar 15, 2007
    #8
  9. Nothing is ever owned too long to return. Take it to Gateway and raise Hell.
    They'll make you happy.
     
    John C Harris, Mar 15, 2007
    #9
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