Win Med Player won't reinstall -- or play correctly

Discussion in 'Windows Media Player' started by Deborah, Feb 1, 2004.

  1. Deborah

    Deborah Guest

    I updated my version (sorry - don't know prior version) of
    Windows Media Player to the version for Windows XP, Ver
    9.00.00.3075. I found I was unable to execute certain MPEG
    files, so attempted to uninstall this new version. Process
    said the uninstall was successful, but NOTHING HAD CHANGED!
    I then tried to re-download that version, but am unable to
    do so because of various TEMP files that cannot be found
    and/or read.

    Interestingly, I can still use Windows Media Player for
    many applications, just not all.

    I just tried downloading MS's security patch & got the
    message that the TEMP file "...pz0466TU.jpg could not be
    saved because source file could not be read." HELP!
     
    Deborah, Feb 1, 2004
    #1
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  2. Deborah

    zachd [ms] Guest

    zachd [ms], Feb 1, 2004
    #2
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  3. Deborah

    Deborah Guest

    Sorry -- I used "remove programs" not "uninstall" -- which
    said it worked but obviously did not. But why am I unable
    to re-download/install? What are all those errors? Also,
    when you ask "what kind" of mpeg files could you be more
    explicit please? Thanks.
     
    Deborah, Feb 2, 2004
    #3
  4. Deborah

    zachd [ms] Guest

    A: What's the exact error you get when you try to reinstall the player over
    the top of your existing install?
    B: I don't know - you didn't give precise information, and it's a vague
    world out there. :)
    C: ... As in, where did you acquire these MPEGs from, are they MPEG1 or
    MPEG2 files, etc.
    http://www.nwlink.com/~zachd/pss/pss.html#isolate
    kinda delves into those angles.


    --
     
    zachd [ms], Feb 3, 2004
    #4
  5. Deborah

    Deborah Guest

    Sorry not to have responded earlier this week. The exact
    error message I get when I try to reinstall Windows Media
    Player 9 is:
    "c:\document~1\myname\locals~1\temp\7uy6au42.jpg could not
    be saved, because the source file would not be read. Try
    again later, or contact the server administrator."
    NOTE: This file name will change on subsequent tries. For
    example, I went directly back into "download" & got the
    same error message with the file shown kqwb734x.jpg.

    I tried to play a file, this time an ASX file. (There was
    no further description of the file.) Anyway, the error I
    got was:
    "Windows Media Player cannot play the file. The file is
    either corrupt or the Player does not support the format
    you are trying to play." <More Information> said:
    "0XC00D1199 cannot play the file. Condition ID=0X00000000."

    These files are acquired numbers of places, none of which I
    have had trouble with before. One is a horseracing channel
    (BRISBET)where one can see the races being run. I'm sorry
    but I just cannot remember the others. However, I did try
    two today & got absolutely NOTHING when I attempted to
    execute. The sites were at
    http://dellnet.my.msn.com/video/default.armx and at
    wwwa.accuweather.com -- any of the "specialty" items.

    Hope this helps. Thanks for YOUR help!
     
    Deborah, Feb 7, 2004
    #5
  6. Deborah

    zachd [ms] Guest

    zachd [ms], Feb 8, 2004
    #6
  7. Deborah

    Deborah Guest

    I understand that WMP as nothing to do with JPG files!!
    And, to confuse this further, sometimes the error is for an
    extension for a WordPerfect file (wpd), sometimes a Word
    file (doc), sometimes... well, you get the idea. It makes
    NO sense!

    I am trying to (re)install WMP by clicking the "download"
    link for Windows Media Player 9, Windows XP version on the
    Microsoft Windows Media webpage.

    I had originally (before going this discussions group
    route), looked at the contact info from the link you sent.
    I do not think that the $99 e-mail help charge will
    accomplish anything -- look, YOU are having difficulty
    helping me! And there is no way I can afford the $245 phone
    call support.

    I don't know what else to do. Or say.
     
    Deborah, Feb 9, 2004
    #7
  8. Deborah

    zachd [ms] Guest

    Does mpsetup.exe or mpsetupxp.exe exist at
    c:\program files\windows media player\installer
    ?

    -Z

    --
     
    zachd [ms], Feb 9, 2004
    #8
  9. Deborah

    Deborah Guest

    NO. The only setup file that exists is setup_wm.exe & this
    is an old file. So, apparently nothing actually downloaded.
    Could the fact that I tried "Remove" first have caused all
    this?
     
    Deborah, Feb 9, 2004
    #9
  10. Deborah

    zachd [ms] Guest

    zachd [ms], Feb 9, 2004
    #10
  11. Deborah

    Deborah Guest

    Zach -- IT WORKED!!!!!!! Thank you, thank you, THANK YOU!!
    I have no idea what happened that caused all the problems,
    but things seem to be fixed! I tried that Brisbet site I
    had mentioned &, though for some reason the transmission
    was choppy (in & out) there was not one minute's problem
    with WMP!

    Again, thank you for all your help! And keep your fingers
    crossed that all is as fine as it looks now. (I sure am!)
     
    Deborah, Feb 9, 2004
    #11
  12. Deborah

    Deborah Guest

    One last thing -- the choppiness has stopped. All is
    DEFINITELY well! And the MSN site we could not see works
    perfectly now, too. Again, thank you very much!
     
    Deborah, Feb 9, 2004
    #12
  13. Deborah

    zachd [ms] Guest

    Excellent. Thanks for letting us know how this turned out. :)
     
    zachd [ms], Feb 10, 2004
    #13
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