Win2000 Pro: Update KB828026 (for Media Player) over and over again

Discussion in 'Windows Update' started by Matthias Spanier, Feb 18, 2004.

  1. Hello,

    I have a problem concerning the update KB828026 (for Media Player).
    Although I have installed it "successfully" (at least this is reported),
    every time I go to WindowsUpdate it is offered again.

    The details are as follows:
    Dual-boot system (Win XP Pro in German language on harddisk C, Win2000
    Pro in German language on harddisk D, application data on harddisk E).
    Currently working with Win2000. *All* available WindowsUpdates (whether
    "important" or not) as well as the OfficeXP updates have been downloaded
    and installed. KB828026 is the only update offered now.

    BTW, when working with Win XP Pro, I do not have that problem. It
    happens only with Win2000 Pro.

    I also have installed Norton SystemWorks 2004 and Norton Internet
    Security 2004, both in German language.

    After several "successful" downloads of KB828026, I switched off the
    Norton firewall for a few seconds and downloaded KB828026 once again.
    (BTW, I kept Norton Intrusion detection etc. switched on.)
    The download of the 2.8 MB only took a few seconds, and so did the
    "successful" installation. (Maybe the system has recognized that it had
    already downloaded that and thus did not really download the 2.8 MB
    again.) After these few seconds, I switched the Norton firewall on
    again. But the next WindowsUpdate call now still offers KB828026.
    Thus, the answer given in <has not helped me.

    I would appreciate a solution to that problem.

    Regards,
    Matthias
     
    Matthias Spanier, Feb 18, 2004
    #1
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  2. Matthias Spanier

    woopsw Guest

    thank you all!!
     
    woopsw, Feb 18, 2004
    #2
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  3. Jupiter Jones [MVP], Feb 18, 2004
    #3
  4. Matthias Spanier

    Mark Guest

    Jupiter
    I'm having the same problem. I'vw tries you're recommended proceedure. I've tried Dou Knox's Hotfix .VBS script. Nothing works. Windows Update still says this critical update is still available....

    Perplexed
    Mark
     
    Mark, Feb 19, 2004
    #4
  5. Hello Jupiter,
    Thanks. But I am in doubt about that. Could you please explain
    in more detail?

    The first possibility is to follow the advice in
    <http://support.microsoft.com/?kbid=319109>.
    But I read:

    | The information in this article applies to:
    |
    | * Microsoft Windows XP Professional
    | * Microsoft Windows XP Home Edition

    That is not valied to me. Like I wrote before, my problem does not occur
    with Win XP Pro but with Win2000 Pro.

    Roughly speaking, the second possibility says to de-install KB828026, to
    re-boot and switch off all firewall and antivirus software etc. and to
    install KB828026 once again.
    I started an attempt to de-install it. But first there is a warning that
    de-installation might put other installations in trouble, and that list
    contains dozens and dozens of other WindowsUpdates as well as of other
    software I had installed. I am not ready to take that risk. The other
    programs must keep on running. It had taken me days and weeks to install
    eveything properly before.

    I would be ready to switch firewall and antivirus etc. off for a little
    time. (But like I wrote before, switching off *only* the firewall had
    not helped. Would it help to switch off *all* those tools?). First,
    however, I am asking for a solution to the KB828026 problem valid for
    *Win2000* Pro.

    Thanks in advance.

    Regards,
    Matthias
     
    Matthias Spanier, Feb 19, 2004
    #5
  6. Since that link refers to Windows XP does not apply, skip it.
    The rest applies to you.
    Also, firewall is essential and I never said to disable the firewall.
    Only disable the firewall if the computer network cable is physically
    disconnected.

    The rest of your applications should be OK...
    If you are not going to try the rest of the fix, why did you ask?
    There is always risk when performing any type of installation on any
    type of computer or operating system.
    That is why it is important to always have back-ups of critical data.
     
    Jupiter Jones [MVP], Feb 19, 2004
    #6
  7. Hello Jupiter,

    thanks again.
    Right, it has not been you, but
    That's just the way I prefer it. ;-)
    No reason for you to get angry. ;-) I asked because I had hoped for yet
    another solution. There is no such? ;-)
    Sure, I have backups of the application *data* burned on DVD. But I am
    afraif of putting the *installations* into trouble (registry etc.). This
    is off-topic here but I need to explain now. Norton GoBack which is part
    of my Norton 2004 package is suitable for dual-boot systems in general
    but with some exceptions. Unfortunately, my constellation of Win XP Pro
    and Win2000 Pro is one of the exceptions. I have already heard of other
    tools, and I am about getting one and save complete *images* of my disks
    C:, D: and E: on DVDs or CDs asap. Maybe I should ignore the KB828026
    problem until I will have made those images, and afterwards try
    your proposal. This depends from how soon I can do that.

    Regards,
    Matthias
     
    Matthias Spanier, Feb 19, 2004
    #7
  8. Matthias;
    Another option with the firewall.
    If a 3rd party firewall is used, disable it after enabling the Windows
    XP internet Connection firewall.

    Not angry, however the wording of the warning you read seems very
    strong, but in practice it is usually no problem especially since you
    would reinstall the update. But...
    There are always other options, but lets avoid a Clean Installation
    for now.

    You could wait on the update until you get the images the way you want
    them.
    Then if the unlikely worst happens, minimal problem because of the
    image.
     
    Jupiter Jones [MVP], Feb 19, 2004
    #8
  9. Hello Jupiter,
    Thanks. The update KB828026 now is no longer offered. :)

    Regards,
    Matthias
     
    Matthias Spanier, Feb 19, 2004
    #9
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