Win2k3 Server restarting - LsaSrv 5000

Discussion in 'Server Networking' started by Garry, Sep 21, 2007.

  1. Garry

    Garry Guest

    Hi all,

    Our win2k3 with VPN server works perfectly until we decided to install a
    separate broadband line to cater the VPN access. Now, it restarts by
    itself randomly and we get these in the event log:

    Source: LsaSrv
    Event ID: 5000
    "The security package NTLM generated an exception. The exception
    information is the data."

    followed by,

    Source: USER32
    Ivent ID: 1074
    "The prrocess winlogon.exe has initiated the restart of computer
    <<servername>> on behalf of user for the following reason: No title for this
    reason could be found.
    Reason Code: 0x50006
    Shutdown Type: restart
    Comment: The system process C:|WINDOWS\System32\lsass.exe terminated
    unexpectedly with status code - 1073740972. The system will now shutdown
    and restart"

    Previously the server has 1 NIC that connects to the router, it serves both
    local and remote users perfectly.

    Now, we have installed additional NIC to handle the other broadband line for
    VPN access. that's when the problem started. Here's my configuration:

    NIC1 (connected to the router)
    ip: 192.168.1.xxx
    sm: 255.255.255.0
    gw: none

    NIC2 (connects directly to the broadband modem)
    It has the IP address, Subnet Mask & Gateway given by our ISP.

    Please help,

    Thanks in advance,
    Garry
     
    Garry, Sep 21, 2007
    #1
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  2. Hello Garry,

    see inline

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.

    Did you check that you have the correct and new drivers for the NIC?


    Here's my
     
    Meinolf Weber, Sep 21, 2007
    #2
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  3. Garry

    Garry Guest

    Thanks. I have submitted the request and awaiting reply. Will post back
    for the result.

    Regards,
    Garry
     
    Garry, Sep 21, 2007
    #3
  4. Garry

    Garry Guest

    I had the hotfix installed and the server is seems behaving now.

    Thanks a lot for your help.

    Regards,
    Garry
     
    Garry, Sep 22, 2007
    #4
  5. Hello Garry,

    You're welcome.

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Sep 22, 2007
    #5
  6. Garry

    Garry Guest

    Hi Meinolf,

    The server restarted again after 2 days. Now it restarts whenever a remote
    user connects to via VPN.

    Please help.

    Regards,
    Garry
     
    Garry, Sep 24, 2007
    #6
  7. Hello Garry,

    Can you see additional entrys in the event viewer except the unexpected reboot?

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Sep 24, 2007
    #7
  8. Garry

    Garry Guest

    Here's an event thread of the previous shutdown,:

    Time: 1:47:20PM
    Type: Error
    Source: WMIxWDM
    Event ID: 107
    Description:
    "Machine Check Event reported is a fatal error.

    Time: 1:49:35 PM
    Type: Information
    Source: USER32
    Event ID: 1074
    Description:
    "The prrocess winlogon.exe has initiated the restart of computer.....etc.."

    Time: 1:51:09 PM
    Type: Error
    Source: EventLog
    Event ID: 6008
    Description:
    "The previous system shutdown at 1:50:25PM on 9/24/2007 was unexpected."

    Regards,
    Garry
     
    Garry, Sep 24, 2007
    #8
  9. Hello Garry,

    Check out this article:
    http://support.microsoft.com/kb/889249

    Seems theire is a hardware error with the processor.

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Sep 24, 2007
    #9
  10. Garry

    Garry Guest

    Hi,

    I have reformatted the server but still im still getting the same problem.
    The event ID below is no longer present in the event viewer but it is still
    restarting when a user connects to the VPN.

    Time: 1:47:20PM
    Type: Error
    Source: WMIxWDM
    Event ID: 107
    Description:
    "Machine Check Event reported is a fatal error.

    These is what I get in the event before the restart:

    Event ID: 1074
    Source: USER32
    Description:
    The process winlogon.exe has initiated the restart of computer
    <<servername>> on behalf of user for the following reason: No title for this
    reason could be found:
    Reason Code: 0x50006
    Shutdown Type: restart
    Comment: The system process 'C:\WINDOWS\system32\lsass.exe' terminated
    unexpectedly with status code: 1073740972. The system will now shutdown and
    restart.

    I have re-applied the hotfix but it dindt help to fix the problem.

    Please help. I'm really spending too much time already on this problem.

    Regards,
    Garry
     
    Garry, Sep 28, 2007
    #10
  11. Hello Garry,

    Check out this one:
    http://forums.techarena.in/showthread.php?t=335535

    Scroll down to "I solved the problem" Maybe it helps you.


    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Sep 28, 2007
    #11
  12. Hello Garry,

    BTW which service pack do you use?

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Sep 28, 2007
    #12
  13. Garry

    Garry Guest

    The problem was sorted out after roconfiguring my VPN server from 'basic
    VPN' to 'VPN-NAT'. But I am unable to access the server using 'Remote
    Desktop Connection' when VPN-NAT is configured. What should I do to be able
    to access the server via RDC?

    Regards,
    Garry
     
    Garry, Oct 3, 2007
    #13
  14. Hello Garry,

    Because the first problem you solved, i suggest to start a new posting with
    the new problem. Maybe with a subject like RDC and VPN-NAT problem. I am
    not an expert with VPN.

    Best regards

    Meinolf Weber
    Disclaimer: This posting is provided "AS IS" with no warranties, and confers
    no rights.
     
    Meinolf Weber, Oct 3, 2007
    #14
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