Window Mail-can't send, receive, delete, or move folder to folder

Discussion in 'Windows Vista Mail' started by Ricardo, Oct 29, 2009.

  1. Ricardo

    Ricardo Guest

    Yesterday morning Windows Mail stopped functioning.

    Trying to receive mail I get

    An unknown error has occurred. Account: 'pop.broadband.rogers.com', Server:
    'pop.broadband.rogers.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error
    Number: 0x80004005

    Trying to delete an existing message from any of my folders I get a popup
    window saying `An unknown error has occurred' with an OK button followed by
    another popup that says 'Deleting messages...' with a Cancel button. The
    Deleting popup just sits and spins it wheels until I click the OK button on
    the 1st popup and then both go away.

    When I try to send a message to myself I get another popup saying `This
    message could not be sent. An error has occurred.`with an OK button.

    Last but not least, when trying to view the last message sent before all of
    this started, I get an information screen saying
    `Message cannot be found
    The contents of this message cannot be found`

    I've contacted my ISP and we've gone through all of the settings and
    everything looks ok.

    I AM able to access my email account via the web.

    I've uninstalled AVG Free but still no joy.

    Any ideas out there?
     
    Ricardo, Oct 29, 2009
    #1
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  2. It sounds like one of the emails on the server may be corrupted.
    In your browser go to your Rogers webmail portal and log in.
    Then clean out all the folders in your webmail. If you want to save
    any messages, create a new folder and move those messages to the
    new folder. Empty the spam and thrash folders also. Close webmail,
    then try Windows Mail again.

    The difficulty with deleting messages is a separate problem.
    Try running the various repair functions in the WMUtil program:
    http://www.oehelp.com/WMUtil
    If no improvement, upgrade to Windows Live Mail:
    http://download.live.com/wlmail

    You can reinstall the AVG antivirus, but don't use its default install option.
    Select 'custom' install, which then allows you to unselect installing its
    troublesome email scanning module.
     
    Gary VanderMolen, Oct 29, 2009
    #2
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  3. Ricardo

    Ricardo Guest

    Gary, you are the man!

    I did as you suggested and went into my mail through the web. Deleted or
    saved what was in all folders. When I went back in through Mail, no error
    message. However, when any new message was put up on the server's Inbox or
    SPAM folder, the message came back.

    So, I went to the WMUtil site and downloded wmutil151. I ran the Repair,
    Compact and Clean options and, voila, everything is working again, i.e.
    Send/Receive, Delete, Move, etc.

    Thank you!!!
     
    Ricardo, Oct 30, 2009
    #3
  4. You're very welcome, Ricardo. Thanks for reporting back.
     
    Gary VanderMolen, Oct 30, 2009
    #4
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