Windows 2000 unusable after critical updates

Discussion in 'Windows Update' started by Thérèse Hanquet, Sep 11, 2003.

  1. In the recent past, I posted several messages here and in the Windows 2000
    NG about problems with critical update 823980 ("blaster patch").

    Those were never solved despite a MS support tech spent a lot of time having
    me try all possible solutions. I had to uninstall the patch.

    I just installed the new critical update KB824146, and after restarting, the
    same syptoms appear:
    - no taskbar
    - no start menu
    - no desktop icons
    - when launching explorer.exe from task manager, it gets "killed" while
    loading
    - no process can be terminated from task manager
    - a previously hidden window may appear: title "NetDDE Agent" (seems to be
    Winlogon window).

    My configuration seems very common - no exotic hardware or applications.

    I paste here the succession of events before and after installation:

    System log:

    Event Type: Information
    Event Source: Automatic Updates
    Event Category: Installation
    Event ID: 19
    Date: 11/09/2003
    Time: 13:40:53
    User: N/A
    Computer: DESKPRO
    Description:
    Installation Successful: Windows successfully installed the following
    update.
    - Security Update for Windows 2000 (KB824146)


    Event Type: Information
    Event Source: Automatic Updates
    Event Category: Installation
    Event ID: 21
    Date: 11/09/2003
    Time: 13:40:53
    User: N/A
    Computer: DESKPRO
    Description:
    Restart Required: To complete the installation of the following updates, the
    computer must be restarted. Until this computer has been restarted, Windows
    cannot search for or download new updates.
    - Security Update for Windows 2000 (KB824146)

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6006
    Date: 11/09/2003
    Time: 13:41:16
    User: N/A
    Computer: DESKPRO
    Description:
    The Event log service was stopped.
    Data:
    0000: ff 00 00 00 ÿ...


    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6009
    Date: 11/09/2003
    Time: 13:41:58
    User: N/A
    Computer: DESKPRO
    Description:
    Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 4 Uniprocessor Free.

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6005
    Date: 11/09/2003
    Time: 13:41:58
    User: N/A
    Computer: DESKPRO
    Description:
    The Event log service was started.


    Application log:

    Event Type: Error
    Event Source: EventSystem
    Event Category: Event Service
    Event ID: 4097
    Date: 11/09/2003
    Time: 13:42:04
    User: N/A
    Computer: DESKPRO
    Description:
    The COM+ Event System detected a bad return code during its internal
    processing. HRESULT was 8000FFFF from line 137 of .\service.cpp. Please
    contact Microsoft Product Support Services to report this error.

    Sytem log:

    Event Type: Error
    Event Source: Removable Storage Service
    Event Category: None
    Event ID: 102
    Date: 11/09/2003
    Time: 13:42:51
    User: N/A
    Computer: DESKPRO
    Description:
    Unable to register COM class objects.


    Event Type: Information
    Event Source: Removable Storage Service
    Event Category: None
    Event ID: 98
    Date: 11/09/2003
    Time: 13:42:51
    User: N/A
    Computer: DESKPRO
    Description:
    RSM was stopped.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7022
    Date: 11/09/2003
    Time: 13:44:47
    User: N/A
    Computer: DESKPRO
    Description:
    The COM+ Event System service hung on starting.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7001
    Date: 11/09/2003
    Time: 13:44:47
    User: N/A
    Computer: DESKPRO
    Description:
    The System Event Notification service depends on the COM+ Event System
    service which failed to start because of the following error:
    After starting, the service hung in a start-pending state.


    Can someone help? What should I do?

    Thérèse
     
    Thérèse Hanquet, Sep 11, 2003
    #1
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