Windows 2003 SP1 "Failed to install catalog files" (error 0x80092004)

Discussion in 'Windows Update' started by Martin, Apr 17, 2005.

  1. Martin

    Martin Guest

    Hi W2003 SP1 support team

    I've tried to install W2003 SP1, the setup terminates with "Failed to
    install catalog files".

    Bellow are the last few lines that I think are relevant, can please
    someone look into this

    Best Regards

    Martin

    126.078: Allocation size of drive C: is 4096 bytes, free space =
    9238589440 bytes
    126.453: Allocation size of drive E: is 4096 bytes, free space =
    11611099136 bytes
    179.500: Drive C: free 8810MB req: 249MB w/uninstall 259MB
    179.500: Drive E: free 11073MB req: 0MB w/uninstall 463MB
    179.500: CabinetBuild complete
    179.500: Num Ticks for Cabinet build : 54265
    179.516: Starting process:
    e:\776ae14dfbc0f5696d654f467c39667d\i386\\update\nv4prep.exe
    179.891: Return Code = 0
    179.891: Starting process: C:\WINDOWS\system32\reg.exe save
    HKLM\system C:\WINDOWS\system32\config\system.sp /y
    181.438: Return Code = 0
    181.438: Starting process: C:\WINDOWS\system32\reg.exe save
    HKLM\software C:\WINDOWS\system32\config\software.sp /y
    240.266: Return Code = 0
    240.266: Starting process: C:\WINDOWS\System32\R2Repair.exe
    /ProcessesToRunBeforeArchive /SP1
    240.266: Return Code = 0
    240.469: DeRegistering the Uninstall Program -> Windows Server 2003
    Service Pack 1, 2
    240.469: DeRegistering the Uninstall Program -> Windows Server 2003
    Service Pack, 0
    259.563: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
    c:\windows\java\packages\* Failed: 0x3
    259.563: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
    c:\windows\java\packages\data\* Failed: 0x3
    259.797: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
    C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\*.BUD Failed: 0x2
    259.797: ArchiveFilesFromArchiveFilesSections:FindFirstFile for
    C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\*.BPD Failed: 0x2
    261.188: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    375.953: Num Ticks for Backup : 196453
    376.047:
    AppPatch not installed.
    376.047: AppPatch not installed. Registry will be archived.
    379.766: VerifySize: Unable to verify size: Source = NULL:
    c:\windows\inf\iis.inf
    379.844: Num Ticks for creating uninst inf : 3891
    379.860: Registering Uninstall Program for -> Windows Server 2003
    Service Pack, Service Pack 1 , 0x0
    386.531: Enumerating Devices of display, GUID
    {4d36e968-e325-11ce-bfc1-08002be10318}
    386.594: Skip Oem Device
    PCI\VEN_102B&DEV_0525&SUBSYS_0D41102B&REV_82\4&369D32DB&0&0050
    386.594: Skip Oem Device
    PCI\VEN_102B&DEV_0525&SUBSYS_2159102B&REV_04\4&618BA55&0&0008
    386.594: Enumerating Devices of hdc, GUID
    {4D36E96A-E325-11CE-BFC1-08002BE10318}
    386.641: Enumerating Devices of media, GUID
    {4D36E96C-E325-11CE-BFC1-08002BE10318}
    386.688: Skip Oem Device
    PCI\VEN_1106&DEV_3059&SUBSYS_47201462&REV_40\3&61AAA01&0&8D
    386.688: Skip Oem Device
    PCI\VEN_1131&DEV_7146&SUBSYS_000013C2&REV_01\3&61AAA01&0&38
    386.688: Skip Oem Device
    PCI\VEN_1412&DEV_1724&SUBSYS_17241412&REV_01\3&61AAA01&0&50
    386.688: Skip Oem Device USB\VID_041E&PID_3040&MI_00\6&202FB23F&2&0000
    386.688: Enumerating Devices of Processor, GUID
    {50127DC3-0F36-415e-A6CC-4CB3BE910B65}
    386.735: Starting Backup For ACPI\AuthenticAMD_-_x86_Family_6_Model_6
    387.531: Enumerating Devices of System, GUID
    {4D36E97D-E325-11CE-BFC1-08002BE10318}
    387.578: Starting Backup For PCI\VEN_1106&DEV_3099
    388.531: Skip Oem Device
    PCI\VEN_1106&DEV_3147&SUBSYS_00000000&REV_00\3&61AAA01&0&88
    388.531: Skip Oem Device
    PCI\VEN_1106&DEV_B099&SUBSYS_00000000&REV_00\3&61AAA01&0&08
    388.594: Enumerating Devices of Unknown, GUID
    {4D36E97E-E325-11CE-BFC1-08002BE10318}
    401.578: PFE2: Per File Exceptions will not be used.
    401.578: StopServices: OpenService failed :0x424
    402.594: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.scw.cat
    with error 0x80092004
    402.610: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\Tmp.2.scw.cat with error 0x80092004
    409.219: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.sasetup.cat
    with error 0x80092004
    409.313: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\Tmp.2.sasetup.cat with error 0x80092004
    416.891: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.osccab.cat
    with error 0x80092004
    416.891: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\Tmp.2.osccab.cat with error 0x80092004
    417.891: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.ntprint.cat
    with error 0x80092004
    417.985: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\Tmp.2.ntprint.cat with error 0x80092004
    437.250: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.2.nt5.cat
    with error 0x57
    437.516: GetCatVersion: Failed to retrieve version information from
    C:\WINDOWS\Tmp.2.nt5.cat with error 0x80092004
    440.266: InstallSingleCatalogFile: MyInstallCatalog failed for
    Tmp.2.nt5.cat; error=0xfffffbfe.
    440.266: DoInstallation:MyInstallCatalogFiles
    failed:STR_CATALOG_INSTALL_FAILED
    440.281: CleanupTrustedInfFile: GetFileAttributes for
    C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem21.cat
    failed: 0x2
    440.281: UnRegisterSpuninstForRecovery, failed to delete
    SpRecoverCmdLine value, error 0x2
    440.281: DoInstallation: Failed to unregistering spuninst.exe for
    recovery.
    440.281: Failed to install catalog files.


    Select 'OK' to undo the changes that have been made.
     
    Martin, Apr 17, 2005
    #1
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  2. Martin

    Craig Lewis Guest

    Martin,

    I have someone from Microsoft looking at this problem for me as well. I am
    unable to use Windows Update, SUS, or manually install the SP - When I get an
    answer, I will forward it on.

    Craig
     
    Craig Lewis, Apr 17, 2005
    #2
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  3. Martin

    Martin Guest

    Craig

    I managed to install W2003 SP1 by doing the following (I am not sure
    what exactly corrected the problem)

    1.) At the command prompt, type the following commands, pressing ENTER
    after each line:
    net stop cryptsvc
    ren %systemroot%\System32\Catroot2 oldcatroot2
    net start cryptsvc
    exit

    2.) Deleted all files in
    %systemroot%\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
    that begin with tmp*.cat.

    I had SP1 lockup on the first atempt, after that it undid the install
    and kept failing to install SP1.

    Martin
     
    Martin, Apr 18, 2005
    #3
  4. Martin

    Craig Lewis Guest

    Thank you Martin - This solution worked for me.
     
    Craig Lewis, Apr 18, 2005
    #4
  5. Martin

    Steven Guest

    Thank you Graig! I had this issue for over a week, finaly I found your
    solution!

    Thanks,


    Steven Bink
    http://bink.nu
     
    Steven, Apr 19, 2005
    #5
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