Windows 2008 SBS - Intermittent Server Lockup / Non-Responsive

Discussion in 'Windows Small Business Server' started by Nick_CHIPS, Apr 27, 2009.

  1. Nick_CHIPS

    Nick_CHIPS Guest

    I have 2 Servers at different locations:
    Both are Windows 2008 SBS / Exchange is used /
    1 is a physical install / 1 is a virtual install

    Both servers will stop allowing access to shares, email and logins
    intermittently.
    The servers are monitored 24/7 and all services and connections report in
    normally.

    The mouse and keyboard stop responding and a remote connection into the
    system is not allowed.
    The only way to correct the issue is to hard reboot the system.

    I have not seen any events logged in the event viewer that provides any
    detailed information.

    Has anyone ran into this before?
     
    Nick_CHIPS, Apr 27, 2009
    #1
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  2. First thing would be to run the SBS BPA and fix whatever it finds.

    www.sbsbpa.com

    What AV?
     
    Larry Struckmeyer [SBS-MVP], Apr 27, 2009
    #2
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  3. Are you in the UK?
     
    Susan Bradley, Apr 27, 2009
    #3
  4. Nick_CHIPS

    Nick_CHIPS Guest

    Not in the UK - US

    AV = Panda Managed Office Protection
     
    Nick_CHIPS, Apr 27, 2009
    #4
  5. Nick_CHIPS

    Nick_CHIPS Guest

    Larry,

    I ran the SBS BPA on the Physical Install Server.

    Issues Listed:
    1) The Edgetransport.exe process should listen on SMTP port 25, but that
    port is owned by the process.

    2) The Network Service is missing local activation permissions to the IIS
    WAMREG admin Service in accordance with the event ID 10016 in the system
    event log. For more information, see KB "Event ID error messages 10016 and
    10017 are logged in the System log after you install Windows SharePoint
    Services 3.0" at http://go.microsoft.com/fwlink/?LinkId=128063.

    I can't imagine that the above items would cause the server to lockup and
    hang.

    Any other suggestions?

    Nick
     
    Nick_CHIPS, Apr 27, 2009
    #5
  6. Nick_CHIPS

    David Levine Guest

    We had something similar happening at our site - unfortunately several
    different things were thrown at the server to try and iron the problem out,
    so I'm not sure which (if any) might apply to you. In our case it seemed
    almost 1/2 operational - Exchange and MMC stopped responding, new network
    connections coulnd't be established, but existing ones continued working
    okay.

    First stop was updating all of the HP firmware & drivers. Our affected box
    was an HP Proliant ML370G5. HP ILO in particular has been known to cause
    weird hangs when its version is not happy with the OS version.

    Second stop was about a dozen released/unreleased updates & hotfixes from
    MS:

    949700, 950927, 951116, 951246, 951720-v2, 952178, 952664-v3, 952709,
    953153, 953186-v2, 956519, and 959489. Some are the 'unreleased/unsupported'
    hotfixes that probably won't be blessed until SP2 is final, but I haven't
    seen any issues from them yet here - several address performance issues.

    That seemed to clear it up for the most part, until recently when our
    SBSMonitoring SQL database decided to become a resource hog and start
    monopolizing on all disk access, which in-turn ground the network to a halt.
    I'm still working on trying to figure out what's behind that issue, but
    we've been able to stay up and available as long as I've got the instance
    stopped/disabled. We just don't have any access to the reporting features in
    the meantime.

    HTH,
    -d
     
    David Levine, Apr 27, 2009
    #6
  7. Nick_CHIPS

    Nick_CHIPS Guest

    David,

    This sounds similar to the issue we are having.
    The server will continue to function correctly if a workstation does not log
    out. Once a workstation disconnects from the server or the network it is not
    able to reconnect to Exchange or shared resources or even log in.

    I will check the drivers and firmware on the box -

    What does the HP ILO do?

    I will also check the HotFixes and let you know how it went!
     
    Nick_CHIPS, Apr 28, 2009
    #7
  8. Nick_CHIPS

    David Levine Guest

    HP ILO is their "Integrated Lights Out" management functionality. You can
    connect 'out-of-band' (i.e. it has its own ethernet port/IP address etc.)
    when the server's locked up to reboot and/or remote-control the server. It's
    been very handy in situations where Windows locked up and/or RDP wasn't
    responsive, but it's got its own hooks into the hardware that apparently can
    sometimes cause the OS to be unhappy.

    Definitely let me know how it goes - I'll help if I can...

    -d
     
    David Levine, Apr 29, 2009
    #8
  9. Nick_CHIPS

    Nick_CHIPS Guest

    Ran the following Hot Fix:
    951116
    Installed all waiting Windows and Microsoft Updates
    Installed all Office updates

    System has been running smoothly since then - It has been about 1 week

    Will continue to monitor the issue
     
    Nick_CHIPS, May 7, 2009
    #9
  10. Nick_CHIPS

    David Levine Guest

    Sounds good. My fingers will be crossed for you.

    If yours behaves anything like ours, you may run into some 'aftershocks'
    after a week or two (possibly a month - hard to remember). In our case, the
    various updates and hotfixes that I installed initially seemed to clear up
    the problem, but then it reared its ugly head again just about when I was
    ready to call it 'fixed'. That led me to install the rest of the hotfixes
    and updates I listed, which *knock on wood* seems to have cleared up the
    issue (it hasn't happened again since early April), but I don't think I'm
    going to consider it 100% fixed until SP2 gets installed (just in case there
    are any new revisions to the hotfixes and/or other fixes in the SP).

    Speaking of which - does anyone have any firm date for Vista/2008 SP2's
    availability? I've read 1/2 a dozen articles that say it's RTM now, but I
    called Microsoft to ask and the person I spoke to said it was still in
    Beta... Did it get 'un-RTM' for some reason?

    -d
     
    David Levine, May 7, 2009
    #10
  11. Nick_CHIPS

    Nick_CHIPS Guest

    David,

    I installed 1 of the Hot Fixes - Issue returned
    I though it was strange that you listed some Hot Fixes that were labeled
    Vista - I found yesterday that they are also for SBS 08
    I will be installing those additional updates today or tomorrow.

    Will keep you posted

    Nick
     
    Nick_CHIPS, May 15, 2009
    #11
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