Windows 7 x64 msnmsgr.exe crash

Discussion in 'Windows Live Messenger' started by Caesar, Apr 15, 2010.

  1. Caesar

    Caesar Guest

    When Windows Live Messenger starts up when I log in, I very often get an
    application crash. Details are:

    Windows Live Messenger

    Stopped working

    ‎3/‎31/‎2010 19:53

    Report sent

    Faulting Application Path: C:\Program Files (x86)\Windows

    Problem signature
    Problem Event Name: BEX
    Application Name: msnmsgr.exe
    Application Version: 14.0.8089.726
    Application Timestamp: 4a6ce533
    Fault Module Name: unknown
    Fault Module Version:
    Fault Module Timestamp: 00000000
    Exception Offset: 10100002
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.
    Locale ID: 1033

    Extra information about the problem
    LCID: 1033
    Bucket ID: 713125320

    I've uninstaled Messenger, deleted my contacts cache, deleted the leftover
    registry keys, and reinstalled Messenger, and the problem persists. Any
    other ideas?
    Caesar, Apr 15, 2010
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  2. Greetings,

    Usually such problems are related to something hooked to the Messenger window. Unfortunately
    you'd have to analyze the crash dump for more details which is rather involved.

    Did this just start recently by chance,? If so, you can backtrack what you've installed and
    uninstall to figure it out.

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Apr 15, 2010
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  3. Caesar

    PapaJoemon Guest

    Hi Caesar,

    I have the same problem with a brand new Dell. When the computer boots up
    MsnMsgr.exe fails to load:

    Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp:
    Faulting module name: unknown, version:, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00024886
    Faulting process id: 0xdc8
    Faulting application start time: 0x01caf4363d6acae7
    Faulting application path: C:\Program Files (x86)\Windows
    Faulting module path: unknown
    Report Id: 81f804ef-6029-11df-a62e-00262d20ea40

    However, once the program shuts down I can sign in and the program loads and
    works. I called Dell but they want $120 for software support. I looked to
    Microsoft and no help there of course. I am still looking for the answer and
    will post a solution here when I find it.
    PapaJoemon, May 15, 2010

  4. Looks like a wild branch. You would need a STack Back Trace to get more
    clues. That is a diagnostic which used to be easily available via
    drwtsn32.log but Dr Watson isn't used in W7 any more. I suppose the
    official method of getting such information would be windbg but you might
    more easily be able to get some useful Stack information from either ProcExp
    or ProcMon.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, May 15, 2010
  5. Caesar

    Johnny Guest


    I am running Microsoft Windows 7 Professional 64-bit OS. My Windows Live
    Messenger stops working when I log on to Windows. Can someone please help me.
    Johnny, May 16, 2010
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