Windows Automatic Update freezes computer after startup

Discussion in 'Windows Update' started by Alyssa Murphy, May 30, 2008.

  1. Yesterday I got an alert to restart my computer to install automatic
    I did just that, and had problems after.

    Here's what happend:

    1) Restarted
    2) Upon reboot, after logging into my machine, an alert confirming the
    updates were installed showed up on the bottom right corner of the
    screen. Then it just froze. I couldn't do anything.

    3) I restarted again
    4) Same thing happened

    5) I restarted again
    6) This time the Add new hardware wizard shows up and my screen is
    frrozen. I can't do anything.

    7) I unplug everything from my laptop and restart again
    9) This time it froze on the thinkvantage password entry screen

    I finally restarted in safemode and reverted my laptop to a previously
    backed up state.
    The message I got upon success was that a registry file was corrupted
    or missing.

    I have a lenovo T60 thinkpad running: Windows XP Version 5.1 (Build
    2600.xpsp_sp2) Service Pack 2

    I have turned off Automatic updates because I'm scared to run them

    Has anyone had similar problems with the recent automatic update?
    Alyssa Murphy, May 30, 2008
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  2. Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
    Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
    to install the update(s). If you disable a third-party firewall, do NOT
    connect to the internet without having the Windows Firewall enabled!

    Start a free Windows Update support incident request:

    Support for Windows Update:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update.

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], May 30, 2008
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  3. yes I have the same problemand after talking to Microft and Medion tech like
    you I have turned off the updates.My Laptop tech said that the hardware is
    not compatable .
    mad ha!!!

    stephen Moore, Jun 8, 2008
  4. Alyssa  Murphy

    Kyle Guest

    Yep, close to the same problem.

    Microsoft downloaded updates last night, and for 5 hours today everything
    was fine. Now, whenever I get the yellow shield with exclamation point that
    prompts me to install more updates and you have the option to choose express
    or custom install comes up, if it tries to download, or i download, my
    computer instantly freezes. I have no clue what to do.
    Kyle, Jul 10, 2008
  5. And you're replying to...?

    Please begin a new thread about /your/ problem. Please see this page for the information we'd need to be able to
    assist you properly in the new thread.
    PA Bear [MS MVP], Jul 10, 2008
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