Windows Experience Index Doesn't Work

Discussion in 'Windows Vista Hardware' started by mikeynavy1, Jul 27, 2007.

  1. mikeynavy1

    mikeynavy1 Guest

    For whatever reason, shortly after installing Windows Vista Ultimate back in
    January my Windows Experience Index won't update. I thought it was a driver
    issue so I have all up-to-date drivers, including the latest from Nvidia.
    The OS will run the tests, but when it gets to the end it says something
    failed to work and therefore doesn't change anything. Any way to repair this
    or find out what is hanging it up?
    mikeynavy1, Jul 27, 2007
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  2. mikeynavy1

    dean-dean Guest

    Go to C:\Windows\Performance\WinSAT, and look at the winsat.log. Can you
    see anything (towards the end of the log) that indicates the cause of the
    dean-dean, Jul 27, 2007
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  3. mikeynavy1

    mikeynavy1 Guest

    Thanks. This was the error message I saw in there:

    198406 (3144) - winsat\main.cpp:1161: > Running Assessment: media '-input
    {winsatencode.wmv} -encode {winsat.prx}'
    198828 (3144) - winsat\main.cpp:1430: > Assessment FAILED due to an error

    That doesn't really help in that I don't what "what error" caused it to fail.
    mikeynavy1, Jul 27, 2007
  4. mikeynavy1

    dean-dean Guest

    It appears to mean that around the time it tried to play a test media file,
    it failed. Go to C:\Windows\Performance\WinSAT. Try to play the files
    winsatencode.wmv and winsat.wmv. Do they Play?

    If so, try this. In C:\Windows\Performance\WinSAT, rename the folder
    DataStore to OldDatastore, and try running the Update My Score again.
    dean-dean, Jul 27, 2007
  5. mikeynavy1

    mikeynavy1 Guest

    Winsat.wmv played. Winsatencode.wmv started and then stopped very fast
    (after like a second). It looks they are the same video, but winsatencode
    may have some how corrupted. Do you know where I can download the same file
    to try?
    mikeynavy1, Jul 27, 2007
  6. mikeynavy1

    dean-dean Guest

    Is Windows Media Player the default player for .wmv files on your computer?
    Yes, both files are only about a second long, winsatencode.wmv seems to play
    even faster than the other, and ends abruptly. As long as Windows Media
    Player played it, and didn't freeze or crash, things should be okay. To
    check the file, try running the System File Checker. To do this, right
    click on Command Prompt (Start Menu\Programs\Accessories), and choose Run as
    Administrator. Copy the following, and Paste it after the prompt:

    sfc /SCANFILE="C:\Windows\Performance\WinSAT\winsatencode.wmv"

    Press Enter. Then do the same for the other file:

    sfc /SCANFILE="C:\Windows\Performance\WinSAT\winsat.wmv"

    Press Enter. If things are okay and you are given the text message "Windows
    Resource Protection did not find any integrity violations", or that it found
    errors and they were corrected, proceed to renaming the folder DataStore to
    OldDatastore, under C:\Windows\Performance\WinSAT, and try running the
    Update My Score again.
    dean-dean, Jul 28, 2007
  7. mikeynavy1

    mikeynavy1 Guest

    I checked both files like you said, and confirmed that Media Player is the
    default player. I ran the test again and same thing. Maybe it will be
    something Microsoft can fix when they eventually come out with SP1. I'm not
    sure what else to try. I think the assessment is more a tool for choosing
    software and has no bearing on actual Windows performance right?
    mikeynavy1, Jul 28, 2007
  8. mikeynavy1

    dean-dean Guest

    Did you try renaming the DataStore folder under
    C:\Windows\Performance\WinSAT to OldDatastore? If that didn't work, rename
    it back to DataStore. Open the DataStore folder, and create a New Folder
    within the DataStore folder. Cut and Paste, or Drag, all the XML Documents
    (.xml files) in DataStore into the New Folder. Drag the New Folder to your
    desktop. Then try to update your score. If this doesn't work, move the .xml
    files back as they were, and delete the empty New Folder. If it does work,
    delete the New Folder, and all the files in it.

    You're right, the Score doesn't affect how your computer runs. The only
    caveat I'm aware of is that you can't turn on the Aero theme unless your
    computer meets a certain criteria of the Windows Experience Index.
    dean-dean, Jul 28, 2007
  9. mikeynavy1

    mikeynavy1 Guest

    Thanks for helping. Still nothing. I tried all those things and after
    running all the tests it still comes back with the error message and updates
    nothing. Right now my computer shows a score of "4.0 Unrated" I am able to
    run Aero though (transparent windows and what not). Is there a way to
    reinstall Media Player? That is all I can think of right now. My Nvidia
    drivers are the most up-to-date and have always I don't think
    that's it. Frustrating.
    mikeynavy1, Jul 29, 2007
  10. mikeynavy1

    dean-dean Guest

    If you want to see if Windows Media Player is in need of repair, try running
    the System File Checker. To do this, right click on Command
    Prompt (Start Menu\Programs\Accessories), and choose
    Run as Administrator. Copy the following, and Paste it after the prompt:

    sfc /scannow

    Press Enter. It will scan all your system files, and this includes Media
    player's files. It may take a few minutes. If things are okay, you are
    given the text message "Windows Resource Protection did not find any
    integrity violations".
    dean-dean, Jul 29, 2007
  11. mikeynavy1

    Aliem J. Guest

    My Winsat log had this.

    23387061 (4628) - winsat\main.cpp:1161: > Running Assessment: media '-input
    {winsatencode.wmv} -encode {winsat.prx}'
    23389775 (4628) - winsat\main.cpp:1430: > Assessment FAILED due to an error

    Other than that there was no error. I tried everything posted here with no
    Aliem J., Aug 4, 2007
  12. mikeynavy1

    Fergarbu Guest

    Having exactly the same problem here. Also tried uninstalling the codecs
    packs on WM Player without success. Does anyone have any clue to solve it
    please? Thanks.
    Fergarbu, Oct 16, 2007
  13. mikeynavy1

    PuraPro Guest

    I have found a solution to it not working on my machine, perhaps it will help
    with yours?

    I used to be able to get my rating, until I updated my NVidia drivers,
    required vista patches etc, at which point it started failing on the Windows
    Media section.

    Yesterday I followed all the things in this thread to test, and had no
    problems with them, yet I still couldn't get it to finish. Now being once
    again stuck, I gave up. Today I happened to look at the other problems that
    were awaiting a solution, and noticed one where a crash occured because of
    something called ffdshow. It suggested downloading the latest version, which
    I decided now to do. When it was installing, i noticed one of the things it
    does it replaces decoding for codecs on wmv.
    I installed it, and now the scan works ok.

    The installer can be found at

    On a side-note, with the latest NVidia drivers etc, my Graphics dropped from
    5.0 to 4.8, and my Gaming Graphics went up from 5.1 to 5.2, so apart from now
    having a lower base score, I suppose I am happy to get slightly better gaming
    PuraPro, Oct 18, 2007
  14. mikeynavy1

    Fergarbu Guest

    Thanks PuraPro. I had already ffdshow codecs installed in my PC and have
    reinstalled the latest version, as well as the latest nvidia drivers and
    still get the smae error and the same message in the log. I am completely
    lost now, and need someone from Microsoft to try and solve the problem, as I
    do not understand why the test does not work when the multimedia section
    runs, as I can see great quality videos in WMP without problems. Thanks again
    for your help.
    Fergarbu, Oct 21, 2007
  15. mikeynavy1

    Markisha Guest

    Hi all!
    I have the same windows experience index score problem (we're becoming a
    community!!! :) ).
    Searching on the web i found something interesting: it seems that if you
    install pinnacle studio 11 you change the codec of wmv (windows media video)
    and this should be the problem that cause the encoding problem encountered
    during the score.
    Unfortunately i found nothing about to solve this....
    WMPlayer seems to be not reinstallable and i don't know how to reinstall wmv
    codec only....
    Maybe some MVP could tell us!
    Obviously i also tried all the suggestion posted in this thread (delete
    datastore, winsat by command line, update of the drivers, ecc...)
    Sorry for my poor english, i hope you understand.
    Markisha, Oct 22, 2007
  16. mikeynavy1

    Marcel Guest


    I have the same problem. Is there a solution already

    Why isnt this fixed by Microsoft

    Marcel, Dec 2, 2007
  17. mikeynavy1

    RickyIT Guest

    I had the same problem which, after eeding theese posts, I understood was
    caused by Pinnacle Studio 11.
    I solved it by removing Studio 11 and all its applications (Hollywood FX,
    etc.) and then reinstalling it but selecting the CUSTOM installation. In the
    screen with all the options I unchecked the MFC update (which is the Windows
    Media format Component included in Studio and which is not fully compatible
    with Vista) and continued the installation by clicking next in all the
    following windows.
    After installing everything, I re-run the WEI assesment tests and it worked
    I hope this helps!
    RickyIT, Dec 17, 2007
  18. mikeynavy1

    Markisha Guest

    great guy!!!!
    I'm sure that the poblem was caused by pinnacle, but i cannot find a way to
    solve this.
    Now i try with your suggestion!!!!!!!!!!!!
    Markisha, Feb 21, 2008
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