Windows experience index, some help please. TIA.

Discussion in 'Windows Vista Hardware' started by Lisa, Apr 6, 2007.

  1. Lisa

    Lisa Guest

    I have a HP a1520y that I purchased before the vista release and came with
    512MB of memory. It is vista ready. I got my free vista upgrade last week
    and installed it over the media center OS. Two days ago, I finally got my
    second stick of 512MB memory, same brand same specs.

    After the memory install and powering up I got a "new hardware detected"
    message and I hit refresh to get it to update my added memory. It did
    nothing, the base score is still the same after almost 20 refresh cycles.
    The system sees the full 1GB of memory but did not change the memory score
    of 2.0. I tested the memory few times with windows and other applications
    and no errors! My next lowest score in the index is the Aero performance
    which is at 3.2 so, memory is the only thing pulling my score down.

    The "new hardware detected" message still shows up even after all the
    refresh and update index cycles! The system seems to run fine and the Aero
    and "nice" graphics kicked in automatically after adding the memory but the
    system does not want to update the score. Any help or suggestions are
    greatly appreciated. Thank you very much.

    Lisa, Apr 6, 2007
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  2. Lisa

    Shawn Keene Guest

    The memory score is based on how fast the memory is, not how much you have.
    Well, that too... but primarily how fast it is.
    This is limited by your memory and your motherboard.
    Shawn Keene, Apr 6, 2007
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  3. Lisa

    Lisa Guest

    Thanks for your post.

    That is not the issue! Windows sees the extra memory and glass and Aero
    kicked in! The problem is that "new hardware detected" is alwyes there and
    windows won't update my score after hitting refresh many times. It still
    says "new hardware detected"!!!!

    Thanks again, hope someone can help out!

    Lisa, Apr 9, 2007
  4. Lisa

    Noozer Guest

    Installing memory should not cause the "new hardware detected" message at

    More likely you plugged a USB device back into the PC into a different USB
    port than it was in before.
    Noozer, Apr 11, 2007
  5. Lisa

    Bubbator Guest

    I have a 2month old DigitalStorm Twister Ultra with quad core, sli 8800gtx
    and vista. And the same problem as Lisa.
    WEI is always 1 based on graphics. Hardware is always new in WEI. Refresh
    and Update always fail to complete because "directx version less than 8.0
    DxDiag=OK with version 10. Device Manager lists no problems. Fear Demo runs
    fine with max bells and whistles--on 1680x1050 lcd.
    Lisa is on to something!
    I'd like my accurate index too!
    Bubbator, Apr 14, 2007
  6. Lisa

    rapierau Guest

    The WEI index or "overall" index is based on the "lowest" score for a
    particular sub component that is tested.

    So if you update your memory by increasing it wont change the score but
    will increase the overall speed of the system.

    As for the Bubbators problem. You shouldnt be getting those errors. I
    suggest strongly that you check your event viewer logs and look for
    problems. It could be that the 8800 chipset has no benchmark within
    the WEI yet (ie.. MS havent gotten around to assigning it a number 5)
    so therefore the crappy score. In my opinion I would forget about it
    and go to the second lowest score shown as your base score.
    rapierau, Apr 14, 2007
  7. Lisa

    Lisa Guest

    Will wait and see!

    Good Luck!

    Lisa, Apr 15, 2007
  8. Lisa

    Tom Guest

    Installing extra memory WILL TRIGGER A NEW WEI RUN since it is new
    hardware. I had an original memory rated of 4.9, installed an extra gig
    of memory and it went up to 5.4!
    Tom, Apr 15, 2007
  9. Lisa

    Heidemann Guest

    Hi, I have a xfx 8500 (dx 10 complaint card) and I'm getting the same
    "directx version less than 8.0 detected".

    I have installed the latest drivers from Nvidia and it didn't help.

    Hope get this solved soon.
    Heidemann, Jun 12, 2007
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