Windows Explorer has stopped working.

Discussion in 'Windows Vista Performance' started by Tim Rettammel, Mar 22, 2007.

  1. Tim Rettammel

    jon08 Guest

    Hi there!

    I have as well been experiencing the "Windows Explorer has stopped
    working" message, thus I thought it'd perhaps have been more appropriate
    to reply to one of these topics instead of opening a new one.

    The problem I'm experiencing is that sometimes when I right-click on
    whatever file (usually a .rar, .exe etc.) and select "Scan for viruses"
    option by Kaspersky, that's when the Windows Explorer would crash and
    show the "Windows Explorer has stopped working" msg and then offer to
    look for solutions.

    I'm freshly off re-installing Vista, but it have actually experienced
    it before re-installing it too. Anybody know what I should do??

    Here are the problem signatures for your reference:


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6000.16549
    Application Timestamp: 46d230c5
    Fault Module Name: StackHash_8d13
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 01a79240
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1060
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311



    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: StackHash_fd00
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 02349240
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1060
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: StackHash_fd00
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 052d9240
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1060
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
     
    jon08, Oct 19, 2008
    #21
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  2. Tim Rettammel

    Sandy Guest

    You want the short answer? Install Firefox. And BTW, the two can coexist
    with no problem.
     
    Sandy, Oct 19, 2008
    #22
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  3. Tim Rettammel

    jon08 Guest

    Um, I think we're not on the same page here... I'm talking about WINDOWS
    Explorer and NOT Internet Explorer....................so I don't see any
    logical connection to your answer.
     
    jon08, Oct 19, 2008
    #23
  4. Tim Rettammel

    Rick Rogers Guest

    Hi,

    You should be contacting Kaspersky support about this issue if it is
    occuring when you select their scanning option. Crashes in WE from use of a
    context menu are nearly always the fault of the program being selected.
     
    Rick Rogers, Oct 19, 2008
    #24
  5. Tim Rettammel

    itsme43 Guest

    I'm having the same problem and here's what I found at
    http://newsonvista.blogspot.com/2008/01/windows-explorer-has-stopped-working.html

    Download a file to modify the registry
    Download and run a file to modify the registry. To do this follow these
    steps.

    1. Visit the following Microsoft Web site:
    http://download.microsoft.com/download/c/8/3/c83b06ac-17bc-4677-9f9c-5a3701bc61b2/MSKB946758.exe
    (http://download.microsoft.com/download/c/8/3/c83b06ac-17bc-4677-9f9c-5a3701bc61b2/mskb946758.exe)
    2. Download the MSKB946758.exe file. Save the file to the desktop.
    3. Double-click the MSKB946758.exe file, accept the Microsoft Software
    License Terms, and then unzip the file to the desktop.
    4. Right-click the "Familysafety critical update_explorer crash.reg"
    file, select Open with, and then click Registry Editor. If you are
    prompted for an administrator password or for a confirmation User
    Account Control permission, type the password, or click Continue.
    5. When you will receive a message that asks whether you are sure that
    you want to add the information to the registry, click Yes.

    http://download.microsoft.com/download/c/8/3/c83b06ac-17bc-4677-9f9c-5a3701bc61b2/MSKB946758.exe

    Jeri
     
    itsme43, Oct 20, 2008
    #25
  6. Tim Rettammel

    jon08 Guest

    Wait, but is this for those with a constant WE problem as well as fo
    those with occasional problems?

    Regard
     
    jon08, Oct 20, 2008
    #26
  7. Tim Rettammel

    jon08 Guest

    Btw, itsme43.... sometimes I get the "Windows Explorer has stoppe
    working" even after closing Firefox and re-opening it righ
    away..........

    Do you think I should install the thing you posted
     
    jon08, Oct 20, 2008
    #27
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