Windows failed to start

Discussion in 'Windows Vista Performance' started by Ole, Feb 21, 2008.

  1. Ole

    Ole Guest

    Hello all. I have a problem that I need help with.
    My elderly Mother's Vista PC isn't working, and as she relies on this for
    shopping etc I need to get it working (I am several hundred miles from her).
    The PC tried to install the latest Vista updates (20/2/2008) but upon
    restart she gets the message "Windows failed to restart - a recent
    hardware/software change may be the cause - File windows\system32\winload.exe
    "The selected file could not be loaded".
    She doesn't have a start in "normal mode" option.
    I have walked her through trying system repair/restore using the Vista
    installation Cd, but after trying to restore she gets the message; "system
    restore failed due to an unspecified error;

    "cannot create a file when that file already exists" (0x800700b7)

    We have tried 3 different restore points with the same result.
    Can anyone help on this?
     
    Ole, Feb 21, 2008
    #1
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  2. Ole

    Rick Rogers Guest

    Hi,

    Probably the best thing to do would be to load the Vista DVD and boot from
    it, then run a startup repair. The error is indicating that there is a
    problem with the file that Vista uses to load the operating system. You
    won't be able to successfully access any mode until it is repaired.
     
    Rick Rogers, Feb 22, 2008
    #2
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  3. Ole

    Bruce Guest

    Rick,
    I have had the same problem upon trying to boot my machine. I tried the
    installation DVD and ran Startup repair. The program said it was repaired but
    I can not boot and get nothing but a blank light blue screen. I tried
    re-running the Startup repair program from the DVD again and it says that
    everything is fine. Still can not boot. In addition, from the installation
    DVD I can not get a command prompt that allows me to get to the C: drive on
    the machine. In addition, after installing SP1 all of my restore points are
    gone and so I can not restore either. Help would be appreciated as this is my
    office machine.

    Bruce
     
    Bruce, Mar 24, 2008
    #3
  4. Ole

    Bruce Guest

    Rick,
    I have now determined that Vista has loaded but it will not display the
    desktop. If I use Ctl-Alt-Delete I get a screen that allows me to change
    password (this function works) Log off or shutdown or reboot (all of these
    work) but desktop will not display and task manager button just gives a blank
    blue screen like the missing desktop screen. How do I fix this problem.
    Bruce
     
    Bruce, Mar 24, 2008
    #4
  5. Ole

    Rick Rogers Guest

    Hi Bruce,

    This should help:

    Hit ctrl+shift+escape to open Task Manager. On the applications tab, click
    'new task'. Type regedit and click ok, the continue at the prompt.

    Expand the keys in the left pane by clicking the triangles at left to reach
    this key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

    Click on this key and locate the 'shell' string in the right pane. Double
    click it, replace the contents with just

    explorer.exe

    Click ok, then close the registry editor and reboot the machine.
     
    Rick Rogers, Mar 24, 2008
    #5
  6. Ole

    Bruce Guest

    Rick,
    Thank you for the quick response. Unfortunately for me Task Manager will not
    open, I get another blue screen when I try to open the Task Manager. The only
    windows that work is the one to change password, etc.
    I can get to the C: drive from the cmd prompt on the Bootrec.exe containing
    install disk I downloaded. Is there any way to access regedit from the cmd
    prompt? I haven't used DOS in years so I am very rusty on cmd line work.
    Thanks.
    Bruce
     
    Bruce, Mar 24, 2008
    #6
  7. Ole

    Bob Guest

    Bob, Mar 24, 2008
    #7
  8. Ole

    Bruce Guest

    Bob,
    Thank you for your reply. I ran sfc /scannow from both the boot disk and
    after cd to the C: drive where my Vista files are installed. Both from within
    the boot disk repair computer console. The result was exactly the same in
    both instances. "beginning system scan. This process will take some time.
    Windows Resource Protection could not perform the requested operation."
    Some additional ideas would be most appreciated. Thanks.
    Bruce
     
    Bruce, Mar 24, 2008
    #8
  9. Ole

    Rick Rogers Guest

    Hi,

    What sort of blue screen? The secure desktop one or a stop error? For the
    secure desktop, just push the right arrow once and hit <enter>.
     
    Rick Rogers, Mar 24, 2008
    #9
  10. Ole

    Bruce Guest

    Rick,
    Thank you for the best laugh I have had since this situation started. Not
    realizing that there are a multitude of blue screens my first thought was it
    was between a Caribbean and a Kingfisher Blue LOL.
    The right "arrow | enter" does not do anything so I am guessing it is not a
    secure deskstop blue screen. Additional input most welcome.
    Thanks,
    Bruce
     
    Bruce, Mar 24, 2008
    #10
  11. Ole

    Rick Rogers Guest

    Can you load the event viewer? eventvwr.msc
     
    Rick Rogers, Mar 25, 2008
    #11
  12. Ole

    Bruce Guest

    Rick,
    No I can not load eventvwr.msc using the cmd prompt via the boot disk and of
    course can do nothing in Vista except change my logon password, switch users
    (though there is only one), and log off.
    Bruce
     
    Bruce, Mar 25, 2008
    #12
  13. Ole

    Rick Rogers Guest

    Hi Bruce,

    Actually, I had meant through Task Manager, but first see if you can load
    rstrui.exe from the command line.
     
    Rick Rogers, Mar 25, 2008
    #13
  14. Ole

    Bruce Guest

    Rick,
    Yes, it does load. However all of my restore points were removed by the SP1
    installation so there are none to use and thus my only option is to exit. Got
    to love the Catch 22.
    Bruce
     
    Bruce, Mar 25, 2008
    #14
  15. Ole

    Bruce Guest

    Rick,
    I can not reach Task Manager, it blue screens on me. Can run nothing in Vista.
    Bruce
     
    Bruce, Mar 25, 2008
    #15
  16. Ole

    Bob Guest

    Run it from an Admin Command prompt, if no joy,
    Start your PC in Safe Mode and run sfc /scannow from there.
    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375
     
    Bob, Mar 25, 2008
    #16
  17. Ole

    Rick Rogers Guest

    Hi Bruce,

    See if you can run appwiz.cpl and then uninstall SP1 through the Programs
    and Features/View installed updates section.
     
    Rick Rogers, Mar 25, 2008
    #17
  18. Ole

    Bruce Guest

    Rick,
    Because I can not get to the task manager I can not run any of the task
    manager programs.
    Bruce
     
    Bruce, Mar 25, 2008
    #18
  19. Ole

    Bob Guest

    Have you tried Winkey+R?
    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375
     
    Bob, Mar 25, 2008
    #19
  20. Ole

    Bruce Guest

    Bob,
    I can not access the computer or run any program on it. In other words
    except for shutdown and switch user I am dead in the water. For whatever
    reason Vista winload.exe can not run or at least can not find anything to
    load. The Mbr is either corrupted or destroyed it appears. None of the fixes
    for either program have been able to fix it.
    Because Vista was pre-loaded on the machine I do not have a Vista disk and I
    don't have a copy of Vista at all as the HD only has a partition with a
    recovery program which will delete all the files currently on the HD and
    restore all the crappola trial programs which I don't want or need. In
    addition, even if I had a copy of Vista to re-install the KEY on the machine
    is an invalid key that requires you to call MS and register and in any case
    without entering a valid KEY on installation the option to re-install without
    deleting everything on the HD is not available. Obviously, I am not
    interested in purchasing another copy of a program I already paid for. Nor am
    I really thrilled with the idea of re-installing all of my software and then
    reconfiguring every program.
    Bruce

     
    Bruce, Mar 25, 2008
    #20
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