Windows Fax and Scan cannot run as it cannot access your documents folder

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by seb111, May 23, 2008.

  1. seb111

    seb111 Guest

    When trying to launch win fax & scan I get an error: "Windows Fax and
    Scan cannot run as it cannot access your documents folder ..."

    The MyDocuments folder is in my F: drive partition. I'd like to keep it
    there since that where I store my data files for back-up, but I'm
    willing to create another Documents folder where fax & scan can access
    it.

    Please advise.

    Thanks.
     
    seb111, May 23, 2008
    #1
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  2. You cannot move your Documents folder to the root of any drive.
     
    Russ Valentine [MVP-Outlook], May 23, 2008
    #2
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  3. seb111

    seb111 Guest

    Thanks for your prompt reply, Russ.

    I just made a new folder on my F: drive, but I'm not sure the best way
    to move the "My Documents" folder there since there is no location tab
    on itsproperties window. I do have another folder in C:\Documents and
    Settings\All Users\Documents, but its properties window doesn't have a
    way to type in a new location either. BTW, there have been times I
    noticed the My Documents folder refered to as "1Documents" (or something
    like that).

    Is there a way to create a new Documents folder in a sub-folder on my
    F: drive, so I can copy my files to it from the My Documents folders I
    created? I'm willing to do Registry mods if necessary.

    Thanks again.
     
    seb111, May 23, 2008
    #3
  4. There is more to your story than you have revealed. The precise steps you
    used to move your Documents folder would be nice to know. Just make sure you
    never place it in the root of any drive. If you do, WFS will never find it.
     
    Russ Valentine [MVP-Outlook], May 23, 2008
    #4
  5. seb111

    seb111 Guest

    I moved it months ago, when I first got Vista, and don't remeber the
    exact steps. I either cut & pasted it to my F: drive, or created a new
    folder in F: and deleted it from C:

    I don't recall seeing anything in the Vista help menu discussing the
    implications of moving that folder (or keeping it out of the root), btw.
     
    seb111, May 24, 2008
    #5
  6. Just because it isn't in the Help file doesn't mean it isn't so.
     
    Russ Valentine [MVP-Outlook], May 24, 2008
    #6
  7. seb111

    seb111 Guest

    I wan't questioning your explanation, you obviously know what you're
    talking about! I'm just suggesting that there should be an obvious
    warning in Vista about moving the Documents folder.

    Anyway, is there a solution to my issue? Anthing other than
    reinsatalling Vista?
     
    seb111, May 24, 2008
    #7
  8. I already posted the solution. Microsoft has documented the issues that WFS
    is facing when the documents folder is redirected to the root of a drive
    (e.g. d:\). A quick workaround is to move the documents folder to a folder
    under the root of the drive (e.g. to d:\DocumentFolder) with the option to
    move all existing documents to the new location. This should allow WFS to
    work.
     
    Russ Valentine [MVP-Outlook], May 24, 2008
    #8
  9. seb111

    seb111 Guest

    FYI - I couldn't move the Documents folder because there is no Locations
    tab in properties, and Fax & Scan couldn't recognize it's new location
    with copy-paste or drag & drop.

    So, I had to create a new user account and was then able to move the
    documents folder to a sub folder in my other drive. Since I wasn't able
    to copy the original user profile to the new user account, and don't yet
    have the time to build he new profile to duplicate the original, I now
    have two user account and will use the new one to fax/scan.
     
    seb111, May 27, 2008
    #9
  10. FYI. Everyone else has been able to do this without a problem. I've seen no
    repros so far on your description. Neither have the developers to my
    knowledge.
     
    Russ Valentine [MVP-Outlook], May 27, 2008
    #10
  11. seb111

    Jasonw Guest

    I had a user who used a laptop at home using a local profile for about
    week and she used the fax and scan feature at home with absolutely n
    issues.....I joined her Windows Vista Ultimate machine to our domain
    and walla, I got the same message whenever you clicked on the wfs men
    item off of the start menu

    "Windows Fax and Scan cannot run as it cannot access your document
    folder. Please ensure that Windows Fax and Scan can access tha
    folder.

    No documents were moved to the root or anywhere else. She simply trie
    to access this feature from her new domain profile with no success.
    Note I also had her attempt to login with her old local profile and th
    wfs did the same exact thing, giving the same error message. Also not
    that ALL users that tried to access this had full admin rights on th
    machine, and I also attempted to run the wfs with THE administrato
    account. Again the only thing that was done was the machine was adde
    to the domain and nothing else

    The above error message is completely useless as it just points to th
    executable that runs the wfs....there doesn't appear to be a location t
    change where the documents folder its looking for is located. Becaus
    of this issue I had to actually format the system and start fro
    scratch

    Did I miss something that I could've done?
     
    Jasonw, Jul 3, 2008
    #11
  12. Sounds like a permissions issue. Have you checked those settings? I suspect
    the permissions changed when you logged onto the domain.
     
    Russ Valentine [MVP-Outlook], Jul 3, 2008
    #12
  13. seb111

    Jasonw Guest

     
    Jasonw, Jul 3, 2008
    #13
  14. I've seen no one report this particular issue before so I can't say. I still
    strongly suspect that WFS is still trying to access its default folder
    locations for the previous fax account but is unable to under the new logged
    on user token. Vista places a lot more restrictions on remembered
    credentials (in fact it can't use them because of the security risk).
    Perhaps you should have blown away any existing fax accounts then configured
    a new one from scratch after joining the domain.
    --
    Russ Valentine
    [MVP-Outlook]
     
    Russ Valentine [MVP-Outlook], Jul 3, 2008
    #14
  15. seb111

    Jasonw Guest

    I suspect your right, as thats exactly what I was thinking. In my job, I
    deal with employees all the time who bring their personal computers to
    work and I join them to the domain. I've had nothing but problems with
    these vista systems. With XP you could simply copy over an entire
    profile and overwrite the new profile and it worked beautifully...with
    Vista it has been nothing but a nightmare.

    With this case with the WFS, I didn't do any of the moving of profiles,
    because that has broken machines before....I just logged in with the
    domain profile after giving the user admin rights and moved over a few
    docs/pics from backup....but nothing OS wise was changed or moved.

    I'm thinking that this was probably my first user that used the WFS in
    a local profile that I joined to a domain, that then tried to use it
    again in the domain profile...so it is very possible that this could
    happen again. I'd be interested how often this would happen in a test
    environment.

    And unfortunately the error message that Vista gives you is completely
    useless, and gives you absolutely NO hint at how to resolve the issue.
    When you say blow away fax accounts, and create a new one from scratch,
    I have no idea how to do that.....I guess I could do a google search and
    see what I come up with. I sure hope that works if this problem happens
    again, as a 3 hour job of formatting and reconfiguring the computer is
    very time consuming and seems like overkill.

    The security in Vista seems over the top, but maybe thats just me.

     
    Jasonw, Jul 4, 2008
    #15
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