windows fax scanner: blank fax sent?!

Discussion in 'Windows Vista General Discussion' started by augusto321NOSPAM@hotmail.com, Mar 28, 2014.

  1. Guest

    Hi there,
    trying to send a .doc file (word 97/2000/xp) created by openoffice writer as a fax by choosing print tab, -> fax ("windows fax scanner", o.s vista business).
    But it often happens the preview is just a blank page and a blank fax is sent!
    What's the problem? Thanks!
    --
    A.
     
    , Mar 28, 2014
    #1
    1. Advertisements

  2. On Fri, 28 Mar 2014 12:05:48 -0700 (PDT),
    wrote:

    > Hi there,
    > trying to send a .doc file (word 97/2000/xp) created by openoffice writer as a fax by choosing print tab, -> fax ("windows fax scanner", o.s vista business).
    > But it often happens the preview is just a blank page and a blank fax is sent!
    > What's the problem? Thanks!


    The first ideas I get are a bug in OpenOffice or a bug in your fax
    driver.

    It's also not impossible that it's user error.

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 28, 2014
    #2
    1. Advertisements

  3. Guest

    On Friday, March 28, 2014 8:09:11 PM UTC+1, Gene E. Bloch wrote:

    > The first ideas I get are a bug in OpenOffice or a bug in your fax
    >
    > driver.
    >
    >
    >
    > It's also not impossible that it's user error.
    >
    >
    >
    > --
    >
    > Gene E. Bloch (Stumbling Bloch)


    I forgot to specify that this problem happens with multi pages documents only....so it could be an openoffice bug?
     
    , Mar 28, 2014
    #3
  4. On Fri, 28 Mar 2014 13:03:03 -0700 (PDT),
    wrote:

    > On Friday, March 28, 2014 8:09:11 PM UTC+1, Gene E. Bloch wrote:
    >
    >> The first ideas I get are a bug in OpenOffice or a bug in your fax
    >>
    >> driver.
    >>
    >> It's also not impossible that it's user error.
    >>
    >> --
    >>
    >> Gene E. Bloch (Stumbling Bloch)

    >
    > I forgot to specify that this problem happens with multi pages documents only....so it could be an openoffice bug?


    That's interesting, even weird. I still think it could be either OO or
    the driver, but I really don't know how to find out.

    Odds are there are no new drivers to try for vista. Which printer is it?

    OK - I just got an idea. How abut installing one of the other free
    office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    you might want to try that. I imagine that KingSoft Office will work on
    Vista as well. If one or another of these programs works OK, then it was
    OO, otherwise the printer driver or even the printer itself.

    From http://en.wikipedia.org/wiki/OpenOffice.org
    "The project was closed by Oracle Corporation, the then-owner of Sun, in
    April 2011.[11] Active successor projects include Apache OpenOffice,
    LibreOffice and NeoOffice"

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 28, 2014
    #4
  5. David H. Lipman, Mar 29, 2014
    #5
  6. Guest

    On Friday, March 28, 2014 11:12:10 PM UTC+1, Gene E. Bloch wrote:

    > That's interesting, even weird. I still think it could be either OO or
    >
    > the driver, but I really don't know how to find out.
    >
    >
    >
    > Odds are there are no new drivers to try for vista. Which printer is it?
    >
    >
    >
    > OK - I just got an idea. How abut installing one of the other free
    >
    > office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    >
    > you might want to try that. I imagine that KingSoft Office will work on
    >
    > Vista as well. If one or another of these programs works OK, then it was
    >
    > OO, otherwise the printer driver or even the printer itself.
    >
    >
    >
    > From http://en.wikipedia.org/wiki/OpenOffice.org
    >
    > "The project was closed by Oracle Corporation, the then-owner of Sun, in
    >
    > April 2011.[11] Active successor projects include Apache OpenOffice,
    >
    > LibreOffice and NeoOffice"
    >
    >
    >
    > --
    >
    > Gene E. Bloch (Stumbling Bloch)



    Same problem with Libreoffice 4.2.2 (I've got A.O.O. 4.1).
    But I can send the same file using a different "fax function" instead of "windows fax scanner", the one of a Canon inkjet multifunction printer (MX 895).
    My printer is a Dell 5110cn but it doesn't have any fax modem in it..."windows fax scanner" software uses my pc inbuilt fax modem...
    Do u think I have to install the latest and specific Dell's drivers? Thanks!
     
    , Mar 29, 2014
    #6
  7. On Sat, 29 Mar 2014 14:56:44 -0700 (PDT),
    wrote:

    > On Friday, March 28, 2014 11:12:10 PM UTC+1, Gene E. Bloch wrote:
    >
    >> That's interesting, even weird. I still think it could be either OO or
    >>
    >> the driver, but I really don't know how to find out.
    >>
    >> Odds are there are no new drivers to try for vista. Which printer is it?
    >>
    >> OK - I just got an idea. How abut installing one of the other free
    >>
    >> office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    >>
    >> you might want to try that. I imagine that KingSoft Office will work on
    >>
    >> Vista as well. If one or another of these programs works OK, then it was
    >>
    >> OO, otherwise the printer driver or even the printer itself.
    >>
    >> From http://en.wikipedia.org/wiki/OpenOffice.org
    >>
    >> "The project was closed by Oracle Corporation, the then-owner of Sun, in
    >>
    >> April 2011.[11] Active successor projects include Apache OpenOffice,
    >>
    >> LibreOffice and NeoOffice"
    >>
    >> --
    >>
    >> Gene E. Bloch (Stumbling Bloch)

    >
    > Same problem with Libreoffice 4.2.2 (I've got A.O.O. 4.1).
    > But I can send the same file using a different "fax function" instead of "windows fax scanner", the one of a Canon inkjet multifunction printer (MX 895).
    > My printer is a Dell 5110cn but it doesn't have any fax modem in it..."windows fax scanner" software uses my pc inbuilt fax modem...
    > Do u think I have to install the latest and specific Dell's drivers? Thanks!


    I don't know. In your situation, I would try the new drivers and keep
    my fingers crossed. But I am an experimenter...

    Another thought is that maybe you can save the files as doc, docx, or
    pdf, and send them by another program, maybe a third party fax program -
    or do what worked above, by using the Canon software.

    My printer can send and receive faxes, but my current phone system
    doesn't support fax :)

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 29, 2014
    #7
  8. On Sat, 29 Mar 2014 15:12:08 -0700, Gene E. Bloch wrote:

    > On Sat, 29 Mar 2014 14:56:44 -0700 (PDT),
    > wrote:
    >
    >> On Friday, March 28, 2014 11:12:10 PM UTC+1, Gene E. Bloch wrote:
    >>
    >>> That's interesting, even weird. I still think it could be either OO or
    >>>
    >>> the driver, but I really don't know how to find out.
    >>>
    >>> Odds are there are no new drivers to try for vista. Which printer is it?
    >>>
    >>> OK - I just got an idea. How abut installing one of the other free
    >>>
    >>> office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    >>>
    >>> you might want to try that. I imagine that KingSoft Office will work on
    >>>
    >>> Vista as well. If one or another of these programs works OK, then it was
    >>>
    >>> OO, otherwise the printer driver or even the printer itself.
    >>>
    >>> From http://en.wikipedia.org/wiki/OpenOffice.org
    >>>
    >>> "The project was closed by Oracle Corporation, the then-owner of Sun, in
    >>>
    >>> April 2011.[11] Active successor projects include Apache OpenOffice,
    >>>
    >>> LibreOffice and NeoOffice"
    >>>
    >>> --
    >>>
    >>> Gene E. Bloch (Stumbling Bloch)

    >>
    >> Same problem with Libreoffice 4.2.2 (I've got A.O.O. 4.1).
    >> But I can send the same file using a different "fax function" instead of "windows fax scanner", the one of a Canon inkjet multifunction printer (MX 895).
    >> My printer is a Dell 5110cn but it doesn't have any fax modem in it..."windows fax scanner" software uses my pc inbuilt fax modem...
    >> Do u think I have to install the latest and specific Dell's drivers? Thanks!

    >
    > I don't know. In your situation, I would try the new drivers and keep
    > my fingers crossed. But I am an experimenter...
    >
    > Another thought is that maybe you can save the files as doc, docx, or
    > pdf, and send them by another program, maybe a third party fax program -
    > or do what worked above, by using the Canon software.
    >
    > My printer can send and receive faxes, but my current phone system
    > doesn't support fax :)


    And there is Kingsoft Office, also a free office suite. Probably others
    too.

    But in the few seconds since I sent the previous reply, I also thought
    that it might be that the problem is with the Windows fax function,
    based on what you said...

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 29, 2014
    #8
  9. Paul Guest

    wrote:
    > On Friday, March 28, 2014 11:12:10 PM UTC+1, Gene E. Bloch wrote:
    >
    >> That's interesting, even weird. I still think it could be either OO or
    >>
    >> the driver, but I really don't know how to find out.
    >>
    >>
    >>
    >> Odds are there are no new drivers to try for vista. Which printer is it?
    >>
    >>
    >>
    >> OK - I just got an idea. How abut installing one of the other free
    >>
    >> office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    >>
    >> you might want to try that. I imagine that KingSoft Office will work on
    >>
    >> Vista as well. If one or another of these programs works OK, then it was
    >>
    >> OO, otherwise the printer driver or even the printer itself.
    >>
    >>
    >>
    >> From http://en.wikipedia.org/wiki/OpenOffice.org
    >>
    >> "The project was closed by Oracle Corporation, the then-owner of Sun, in
    >>
    >> April 2011.[11] Active successor projects include Apache OpenOffice,
    >>
    >> LibreOffice and NeoOffice"
    >>
    >>
    >>
    >> --
    >>
    >> Gene E. Bloch (Stumbling Bloch)

    >
    >
    > Same problem with Libreoffice 4.2.2 (I've got A.O.O. 4.1).
    > But I can send the same file using a different "fax function" instead of "windows fax scanner", the one of a Canon inkjet multifunction printer (MX 895).
    > My printer is a Dell 5110cn but it doesn't have any fax modem in it..."windows fax scanner" software uses my pc inbuilt fax modem...
    > Do u think I have to install the latest and specific Dell's drivers? Thanks!


    Some things I'd try:

    1) Change the "fit to page" setting on the print driver.
    Perhaps it's a scaling or rotation error. Perhaps the
    document is landscape and the fax only does portrait
    (a software limitation). Eons ago, I used to have problems
    like that, where a "blank page" happened, because the page
    was actually rotated off the print surface.

    2) The freebie office tools may also have a save/export to PDF
    option. Perhaps, with a clean PDF in hand, you could try
    sending the PDF version, using something else. If the PDF is also
    blank, then you know it's not the FAX hand-off which is broken.

    "Printing" type functions are wondrous, in that so many
    of them are broken. It seems we can land a robot on Mars,
    but we can't print half the time. You'd swear it was
    brain surgery.

    FAX is particularly simple, in that your document tool only
    needs to prepare a bitmap version of the document for transmission.
    And that's practically on your screen right now. That's why
    it's so sad, when the tool can't manage to transfer that
    stuff, to the FAX portion of the solution.

    HTH,
    Paul
     
    Paul, Mar 30, 2014
    #9
  10. Guest

    On Sunday, March 30, 2014 1:38:48 AM UTC+1, Paul wrote:

    > Some things I'd try:
    >
    >
    >
    > 1) Change the "fit to page" setting on the print driver.
    >
    > Perhaps it's a scaling or rotation error. Perhaps the
    >
    > document is landscape and the fax only does portrait
    >
    > (a software limitation). Eons ago, I used to have problems
    >
    > like that, where a "blank page" happened, because the page
    >
    > was actually rotated off the print surface.
    >
    >
    >
    > 2) The freebie office tools may also have a save/export to PDF
    >
    > option. Perhaps, with a clean PDF in hand, you could try
    >
    > sending the PDF version, using something else. If the PDF is also
    >
    > blank, then you know it's not the FAX hand-off which is broken.
    >
    >
    >
    > "Printing" type functions are wondrous, in that so many
    >
    > of them are broken. It seems we can land a robot on Mars,
    >
    > but we can't print half the time. You'd swear it was
    >
    > brain surgery.
    >
    >
    >
    > FAX is particularly simple, in that your document tool only
    >
    > needs to prepare a bitmap version of the document for transmission.
    >
    > And that's practically on your screen right now. That's why
    >
    > it's so sad, when the tool can't manage to transfer that
    >
    > stuff, to the FAX portion of the solution.
    >
    >
    >
    > HTH,
    >
    > Paul


    I followed your hint, saved a 2 pages document, exported as a pdf file (using my usual A.O.O. 4.1) then print -> fax-> windows fax scanner and now it's no more blank, the 2 pages are there ready for the fax trasmission!
    Can you explain me plainly what my problem was and how was bypassed?
    A.
     
    , Mar 30, 2014
    #10
  11. On Sun, 30 Mar 2014 11:12:57 -0700 (PDT),
    wrote:

    > On Sunday, March 30, 2014 1:38:48 AM UTC+1, Paul wrote:
    >
    >> Some things I'd try:
    >>
    >> 1) Change the "fit to page" setting on the print driver.
    >>
    >> Perhaps it's a scaling or rotation error. Perhaps the
    >>
    >> document is landscape and the fax only does portrait
    >>
    >> (a software limitation). Eons ago, I used to have problems
    >>
    >> like that, where a "blank page" happened, because the page
    >>
    >> was actually rotated off the print surface.
    >>
    >> 2) The freebie office tools may also have a save/export to PDF
    >>
    >> option. Perhaps, with a clean PDF in hand, you could try
    >>
    >> sending the PDF version, using something else. If the PDF is also
    >>
    >> blank, then you know it's not the FAX hand-off which is broken.
    >>
    >> "Printing" type functions are wondrous, in that so many
    >>
    >> of them are broken. It seems we can land a robot on Mars,
    >>
    >> but we can't print half the time. You'd swear it was
    >>
    >> brain surgery.
    >>
    >> FAX is particularly simple, in that your document tool only
    >>
    >> needs to prepare a bitmap version of the document for transmission.
    >>
    >> And that's practically on your screen right now. That's why
    >>
    >> it's so sad, when the tool can't manage to transfer that
    >>
    >> stuff, to the FAX portion of the solution.
    >>
    >> HTH,
    >>
    >> Paul

    >
    > I followed your hint, saved a 2 pages document, exported as a pdf file (using my usual A.O.O. 4.1) then print -> fax-> windows fax scanner and now it's no more blank, the 2 pages are there ready for the fax trasmission!
    > Can you explain me plainly what my problem was and how was bypassed?
    > A.


    The fax functions in OOO are broken and it was bypassed by - wait for it
    - bypassing those functions.

    And LibreOffice might not have fallen far enough from the tree to have
    fixed those functions.

    I repeat: try Kingsoft, just for fun.

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 30, 2014
    #11
  12. On Sat, 29 Mar 2014 20:38:48 -0400, Paul wrote:

    > wrote:
    >> On Friday, March 28, 2014 11:12:10 PM UTC+1, Gene E. Bloch wrote:
    >>
    >>> That's interesting, even weird. I still think it could be either OO or
    >>>
    >>> the driver, but I really don't know how to find out.
    >>>
    >>>
    >>>
    >>> Odds are there are no new drivers to try for vista. Which printer is it?
    >>>
    >>>
    >>>
    >>> OK - I just got an idea. How abut installing one of the other free
    >>>
    >>> office suites? In fact OpenOffice has been supplanted by LibreOffice, so
    >>>
    >>> you might want to try that. I imagine that KingSoft Office will work on
    >>>
    >>> Vista as well. If one or another of these programs works OK, then it was
    >>>
    >>> OO, otherwise the printer driver or even the printer itself.
    >>>
    >>>
    >>>
    >>> From http://en.wikipedia.org/wiki/OpenOffice.org
    >>>
    >>> "The project was closed by Oracle Corporation, the then-owner of Sun, in
    >>>
    >>> April 2011.[11] Active successor projects include Apache OpenOffice,
    >>>
    >>> LibreOffice and NeoOffice"
    >>>
    >>>
    >>>
    >>> --
    >>>
    >>> Gene E. Bloch (Stumbling Bloch)

    >>
    >> Same problem with Libreoffice 4.2.2 (I've got A.O.O. 4.1).
    >> But I can send the same file using a different "fax function" instead of "windows fax scanner", the one of a Canon inkjet multifunction printer (MX 895).
    >> My printer is a Dell 5110cn but it doesn't have any fax modem in it..."windows fax scanner" software uses my pc inbuilt fax modem...
    >> Do u think I have to install the latest and specific Dell's drivers? Thanks!

    >
    > Some things I'd try:
    >
    > 1) Change the "fit to page" setting on the print driver.
    > Perhaps it's a scaling or rotation error. Perhaps the
    > document is landscape and the fax only does portrait
    > (a software limitation). Eons ago, I used to have problems
    > like that, where a "blank page" happened, because the page
    > was actually rotated off the print surface.
    >
    > 2) The freebie office tools may also have a save/export to PDF
    > option. Perhaps, with a clean PDF in hand, you could try
    > sending the PDF version, using something else. If the PDF is also
    > blank, then you know it's not the FAX hand-off which is broken.
    >
    > "Printing" type functions are wondrous, in that so many
    > of them are broken. It seems we can land a robot on Mars,
    > but we can't print half the time. You'd swear it was
    > brain surgery.
    >
    > FAX is particularly simple, in that your document tool only
    > needs to prepare a bitmap version of the document for transmission.
    > And that's practically on your screen right now. That's why
    > it's so sad, when the tool can't manage to transfer that
    > stuff, to the FAX portion of the solution.
    >
    > HTH,
    > Paul


    I think the idea of saving the file as a pdf and then sending it as a
    fax is a great idea.

    In fact I suggested it myself :)

    Message-ID: <1v90gdq8lp9jt$>

    And it worked, apparently.

    --
    Gene E. Bloch (Stumbling Bloch)
     
    Gene E. Bloch, Mar 30, 2014
    #12
  13. Guest

    On Monday, March 31, 2014 12:45:47 AM UTC+2, Gene E. Bloch wrote:

    >
    >
    >
    > The fax functions in OOO are broken and it was bypassed by - wait for it
    >
    > - bypassing those functions.
    >
    >
    >
    > And LibreOffice might not have fallen far enough from the tree to have
    >
    > fixed those functions.
    >
    >
    >
    > I repeat: try Kingsoft, just for fun.
    >
    >
    >
    > --
    >
    > Gene E. Bloch (Stumbling Bloch)


    Broken for a 2 pages fax and not broken for 1 page fax? That's odd!
    I'm gonna try Kingsoft then I'll let u know.
     
    , Mar 31, 2014
    #13
    1. Advertisements

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.
Similar Threads
  1. SheridanChico

    Scanner is installed but Scanner Center says no scanner installed

    SheridanChico, Nov 22, 2006, in forum: Windows Vista Printing / Faxing / Scanning
    Replies:
    0
    Views:
    836
    SheridanChico
    Nov 22, 2006
  2. Replies:
    27
    Views:
    1,167
    Alias
    Jan 6, 2009
  3. DavidVL

    Fax without physical modem (network printer/scanner/copier/fax)

    DavidVL, Jun 1, 2005, in forum: Windows Small Business Server
    Replies:
    1
    Views:
    314
    Guest
    Jun 1, 2005
  4. Gary Bies

    Not getting fax sent/not sent message boxes on clients

    Gary Bies, Jun 28, 2007, in forum: Windows Small Business Server
    Replies:
    7
    Views:
    506
    Bill Peng [MSFT]
    Aug 20, 2007
  5. RodSoh

    SBS 2008 Fax Sent Items Not showing all faxes sent

    RodSoh, May 4, 2010, in forum: Windows Small Business Server
    Replies:
    1
    Views:
    1,062
    Waggers
    May 5, 2010
  6. Gene
    Replies:
    2
    Views:
    773
    Bob Lucas
    Jul 23, 2010
  7. eve
    Replies:
    1
    Views:
    587
    Michael Santovec
    Jul 23, 2010
Loading...