Windows Genuine Advantage (KB892130) Installation Failure

Discussion in 'Windows Update' started by Victor Charlie, Mar 21, 2006.

  1. If you go to
    C:\WINDOWS\SoftwareDistribution\Download

    and within one of the folders contains the Window Genuine Advantage
    (KB892130) update set up. I ran my installation from here after it failed
    during Windows update.

    The problem why the installation failed was my registry could not be updated
    (ACCESS DENIED). I tried to shutdown my Zone Alarm, but it didn't work.
    I had also verified that I gave full permission for the Window Update to the
    Admin Group in the Registry (See installation failure for Window SP1 service
    pack).

    I've just sent an email to my tech support guy. Hopefully I can hear back
    from him soon......
     
    Victor Charlie, Mar 21, 2006
    #1
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  2. The WGA diagnostic tool has been updated to correct this problem seen by some
    customers. Please download and execute it from:

    http://go.microsoft.com/fwlink/?linkid=52012

    After running the tool, please return to Windows Update and try it again.

    --
    Carey Frisch
    Microsoft MVP
    Windows - Shell/User
    Microsoft Community Newsgroups
    news://msnews.microsoft.com/

    ---------------------------------------------------------------------------­----------------

    :

    | If you go to
    | C:\WINDOWS\SoftwareDistribution\Download
    |
    | and within one of the folders contains the Window Genuine Advantage
    | (KB892130) update set up. I ran my installation from here after it failed
    | during Windows update.
    |
    | The problem why the installation failed was my registry could not be updated
    | (ACCESS DENIED). I tried to shutdown my Zone Alarm, but it didn't work.
    | I had also verified that I gave full permission for the Window Update to the
    | Admin Group in the Registry (See installation failure for Window SP1 service
    | pack).
    |
    | I've just sent an email to my tech support guy. Hopefully I can hear back
    | from him soon......
     
    Carey Frisch [MVP], Mar 21, 2006
    #2
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  3. Victor Charlie

    Jonah Guest

    On Mon, 20 Mar 2006 16:26:30 -0800, Victor Charlie <Victor
    I had this "ACCESS DENIED" issue on one machine that defied all
    current methods of fixing it, I suspected I had to get rid of the
    entire thing and could not find a way of doing so in windows.
    Eventually I fixed it iusing Your Uninstaller 2004 to remove WGA
    completely - its a pretty good uninstaller and removes all the M$
    hidden stuff - once out I did a manual install of the latest WGA and
    all was fine.

    Nobody was more surprised than me when this actually worked :cool: but in
    hindsight something if was corrupted in the original version when the
    new version was trying to install it would fail + restoring would only
    restore the corrupt version I had in the first place (which was
    working OK last month). Re-installing the whole thing fixed the
    problem.

    http://www.ursoftware.com/

    Its not a free app but I think there is a 21 day trial.

    Jonah
     
    Jonah, Mar 21, 2006
    #3
  4. Thank you!

    The tool works!

    ~VC
     
    Victor Charlie, Mar 21, 2006
    #4
  5. Victor Charlie

    Dave Burton Guest

    Another thing which will cause the Windows Genuine Advantage
    Validation tool to fail to install is double-NAT, i.e., connecting
    to the Internet through a NAT router which is, itself, connected
    to the Internet through another NAT router.

    My main LAN is on 10.0.0.* and it connects to the Internet
    through a a Linux machine which does Network Address
    Translation (NAT) and connects to the Internet with a
    cablemodem. In addition, I have a Wi-Fi router plugged into
    my main LAN, and it also does NAT, serving up addresses
    in the 192.168.1.* range.

    Everything seems to work fine except for the Windows
    Genuine Advantage Validation tool, which won't install if
    the computer is plugged into the Wi-Fi router. If I move
    the network cable to the main LAN, the computer will get
    a 10.0.0.* address, and the Windows Genuine Advantage
    Validation tool will run successfully.

    As you might imagine, this was HARD to discover. :-(

    Obviously the Windows Genuine Advantage Validation tool is
    doing something funky with the internet connection. That's a
    bug, IMO, though Microsoft will probably call it a feechur (if
    they even acknowledge its existence). But far worse than that
    small bug are the facts that users have no warning about this
    limitation, and that the error message which it reports ("unable to
    be successfully installed") is completely unhelpful (which seems
    typical for Microsoft software). If the Genuine Advantage
    Validation Tool displayed a proper error message explaining
    WHY it failed, and what to do about it, an awful lot of
    long-suffering Microsoft customers would be saved an awful
    lot of frustration.

    -Dave
    dave146 at burtonsys dot com
     
    Dave Burton, Mar 21, 2006
    #5
  6. Victor Charlie

    Dave Burton Guest

    Hmmm... I might be wrong about this. I couldn't seem to reproduce
    it today.

    -Dave
     
    Dave Burton, Mar 21, 2006
    #6
  7. Victor Charlie

    Dave Guest

    I ran into another machine with this problem, a couple of days ago.
    I was on the phone with Windows XP technical support in India for
    2-1/3 hours before they gave up. The following evening I reached
    "Brenda" in Canada, and she finally solved it.

    First, here's the link to download WGADiag2.exe, which can
    sometimes fix this symptom (though not this time). If it reports
    that your XP is genuine, then shutdown, restart, and retry installing
    KB892130 (Windows Genuine Advantage Validation).

    If that doesn't work, try running these registry fixes which she sent
    me:
    http://www.burtonsys.com/SensLogn.reg
    Then reboot and retry the Windows Update. That fixed it for me.

    -Dave
    dave146 at burtonsys dot com but please no spam
     
    Dave, Apr 13, 2006
    #7
  8. Victor Charlie

    Dave Guest

    Dave, Apr 13, 2006
    #8
  9. Victor Charlie

    Dave Burton

    Joined:
    Jan 31, 2011
    Messages:
    3
    Likes Received:
    0
    WinVistaTips admins, PLEASE delete my email address from this page!

    Hey, winvistatips.com admins, please delete my email address from your web pages!

    It is extremely rude of you to publish people's email addresses for use by the spammers.
    It means that the effort I put into anti-spam measures like this
    www(dot)burtonsys(dot)com(slash)email
    was wasted. Now my email address is on all the spammer lists, thanks to you.

    Dave
     
    Dave Burton, Jan 31, 2011
    #9
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