Windows Installer package error

Discussion in 'Windows Vista General Discussion' started by Benjamin, Nov 9, 2007.

  1. Benjamin

    Benjamin Guest

    I'm trying to install driver software for my high speed camera (lab-material)
    but I receive the following error:
    "error 1722: there is a problem with this windows installer package. A
    program run as part of the setup did not finish as expected. Contact your
    support personnel or package vendor"
    I'm now using Vista (new pc), is it possible that the company that provided
    the driver for the camera still delivers a driver for windows XP. Could it
    make a difference? Yet, i downloaded the latest driver possible


    Benjamin, Nov 9, 2007
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  2. Benjamin

    Rick Rogers Guest


    Yes, it's possible. Right click the setup file, use 'run as administrator'
    and see if that helps.
    Rick Rogers, Nov 9, 2007
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  3. Hi Benjamin,

    The error 1722 is a standard Windows Installer error message; but the
    underlying cause will be highly specific to the MSI package you are trying
    to install. The vendor has written the package in such a way that it runs an
    external program as part of the installation procedure; but the external
    program cannot start, for some reason (hence the error).

    If the driver is in the form of an MSI file, you may be able to get
    additional information by turning on logging. Open a command prompt as
    administrator, cd to the directory containing the MSI file, and run this

    C:\FOO>msiexec /i <filename>.msi /l*vx logfile.log

    This will create a text file called logfile.log in the current directory,
    with a very detailed, blow-by-blow description of what the installer is
    doing as it runs. After teh error appears, you can examine this file using
    Notepad or any other text editor.

    If the driver has been packaged as an EXE file, then it's a bit harder. The
    EXE may have command line parameters to turn on logging, or else options to
    unpack the MSI from the EXE file, so that you can run the MSI on its own (we
    know that the core package is an MSI file, because that's why you get a
    "1722" error. If it was a different kind of installer you'd get a different
    error message).

    Even once you've got a log of the problem, you may still need to contact the
    vendor of the driver, to confirm their software works on Vista. But the log
    will help you understand exactly why it is failing.

    Hope it helps,
    Andrew McLaren, Nov 9, 2007
  4. Benjamin

    HeyBub Guest

    Google lists about a google instances of this error. The error comes from
    InstallShield and the cause is not specified. All manner of work-arounds are
    provided - depending on what's being installed. Some suggestions/causes

    * Specifying a different install directory
    * Installation folder with funny characters
    * Uninstall previous versions
    * .NET is screwed
    * JAVA Runtime Environmnet (JRE) error
    HeyBub, Nov 9, 2007
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