windows live communications platform has encountered a problem ??

Discussion in 'Windows Live Messenger' started by Kirsten, Aug 5, 2009.

  1. Kirsten

    Kirsten Guest

    Hello Jonathan!

    This is the message I'm getting whenever I sign on to MSN messenger (version
    2009, and I'm using Windows XP Professional).

    Followed by these error signatures:

    APPNAME: WLCOMM.EXE APPVER:14.0.8064.206 MODNAME: WINMM.DLL
    MODVER:5.1.2600.5512 OFFSET: 00004F98

    I have looked everywhere for a solution and nothing worked.. Please help me!

    Thank you!!!




    Kirsten
     
    Kirsten, Aug 5, 2009
    #1
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  2. Greetings Kirsten,

    Thanks for the specific crash information, I think this is the first I've seen with winmm.dll
    referenced, although it may just be a fluke.

    Unfortunately there's a variety of things which can cause this to happen and you really just
    have to try everything that applies to you.

    First of all, head over to the following folder, and delete the "Windows Live Contacts"
    inside it:
    \Documents and Settings\username\Local Settings\Application Data\Microsoft

    Where username is your Windows username. Additionally, some of these folders will be hidden
    by default, to see them simply press the
    Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
    then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
    After click OK, they should appear with the other folders.

    Next, if you're using Windowblinds, you'll need to uninstall that (or at least set it to not
    use Wlcomm or Messenger) or simply use the built-in standard Windows themes.

    Next, if you're running any sort of anti-virus or internet security software, you should
    uninstall it (at least temporarily, to determine if it's part of the problem, you can
    reinstall it afterwards).

    Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has been
    known to cause problems, you can just uninstall it as well (and use the Windows firewall or
    another freeware product if you need one).

    If none of that is helpful, there could be other possibilities regarding sound/video drivers,
    given the winmm reference. As a last resort, you could also just downgrade to the previous
    version (8.5).

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Aug 6, 2009
    #2
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  3. Kirsten

    Joakim Guest

    Hi,

    I have a similar problem. Suddenly Messenger have started crashing giving
    this message.

    AppName: wlcomm.exe AppVer: 14.0.8064.206 ModName: ntdll.dll
    ModVer: 5.1.2600.5755 Offset: 000100e8

    I have two logins that I use and this only happens with one of them. I'm
    using Windows XP.

    Thank you

    Joakim
     
    Joakim, Aug 7, 2009
    #3
  4. Hi Joakim,

    My earlier answers in the previous post would definitely apply if you're seeing it in
    ntdll.dll (what the standard crash trace looks like for these things).

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Aug 8, 2009
    #4
  5. Kirsten

    kakuma

    Joined:
    Aug 26, 2009
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    hey jonathan, my msn was givig that error but after following your steps, i hit the sing in and he try to do it for a while and after that just comes back to the login screen, any ideas?
     
    kakuma, Aug 26, 2009
    #5
  6. Kirsten

    Krefey Guest

    Killing the nvidia forceware network access manager resolved this particular
    issue for me. Only took about an hour or two to finally find this solution :)

    It's been giving me grief no end and I was using an older version of MSN to
    get around the issue until I was forced to update it.
     
    Krefey, Sep 16, 2009
    #6
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