Windows Live Communications Platform has stopped working.

Discussion in 'Windows Live Messenger' started by EdwardLockwoodJ, Dec 24, 2008.

  1. EdwardLockwoodJ

    rekka82 Guest

    do you get any error reports come up i.e error code
    rekka82, Nov 2, 2009
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  2. EdwardLockwoodJ

    bobby288 Guest

    thankyou very much worked a treat. have been lookin everywhere for a
    answer to this one i knew it wasnt the anti viru
    bobby288, Nov 13, 2009
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  3. EdwardLockwoodJ

    jackalynx Guest

    i dont have 'nvidea' so that cant be the problem. i still cant fix it
    jackalynx, Nov 16, 2009
  4. EdwardLockwoodJ

    bobby288 Guest

    windows live team sent me a different sollution i will try and attac
    but it is quite long. my prob was the nvidia but the windows sollutio
    had nothin to do with that

    Please follow the steps below to resolve this issue

    *1. Update F - Secure Internet Security (if you have it on you

    If you have F-Secure Internet Security 2008, update it to the lates
    version (F-Secure Internet Security 2009). For additional informatio
    about updating your F-Secure software, please contact their suppor

    *2. Temporarily disable NVIDIA Network Access Manager (if you have i
    on your machine):

    1. Press CTRL + ALT + DELETE key, click Task Manage
    2. On the Windows Task Manager window, click the Process tab
    3. Under Image Name, locate Nsvcappflt.exe and click the En
    Process button
    4. Click Yes to confirm
    5. Sign in to Windows Live Messenger
    *Note:* For uninstalling Nvidia Network Access Manager from you
    computer, please contact your computer manufacturer for furthe

    *3. Check for third party DLLs and remove them:

    There are DLL files, either related to 3rd party programs or malwares
    which may trigger Windows Live Communication Platform Error. Pleas
    refer to the list below


    To check if any of the above DLL files are on your computer, follo
    these steps:

    1. Click on the Start and click on Searc
    2. Click on All Files and Folders
    3. Click on more advanced options
    4. Put a check on "Search system folders" and "Search hidden file
    and folders"
    5. For example, type in BHOCITEU.DLL on the search box then clic
    on "Search"
    6. Delete all files that you see with the name that you searched
    7. Repeat the steps for searching other DLL files listed above an
    delete them
    8. Restart your machine to ensure that the changes are replicate
    in the syste
    *4. Bypass router:

    If you are connected through a router connection, try to bypass it an
    connect directly to your Internet modem
    If the above steps do not resolve your issue, we would request you t
    collect the following logs and email it to us back at the earliest
    *Steps for collecting System Information:
    1. *For Windows XP and Windows 7:* Click Start, and then clic
    Run. In the Open box, type msinfo32, and then press ENTER on you
    keyboard to open the System Information window.
    *For Windows **Vista**:* Click on Start and then type msinfo32, an
    then press ENTER

    *Note*: It may take several seconds for this information to b
    collected and displayed.

    2. In the System Information window, click Save on the File menu
    Save the file to a desired location.
    3. Locate the file that you saved, right-click the file, selec
    Send To, and then select Compressed (zipped) Folder. A compressed fil
    is created in the same folder. Send the compressed file to us

    *Steps for collecting WL Setup log file:

    Browse to the follow location to get the WL setup lo

    · *WINDOWS XP: *C:\Documents and Settings\All Users\Applicatio

    Inside the WLSetup folder, look for the Logs folder. Please zip o
    compress a copy of the folder and attach it when you reply to thi

    We will be waiting for your response so we can give you furthe
    troubleshooting steps if necessary. We understand the importance of yo
    getting in touch with your contacts, so should the need arise for you t
    use Windows Live Messenger to get in touch with them, you may do s
    temporarily by going to *'_
    (* while we continue to troubleshoot your
    concern. Rest assured that we will be here to assist you.

    Thank you again for contacting Windows Live Messenger Technical

    Have a nice day.


    Windows Live Messenger Technical Support

    hope this helps
    bobby288, Nov 16, 2009
  5. EdwardLockwoodJ

    HebDev Guest

    You are the MAN Dirtbox - Worked for me..
    HebDev, Feb 18, 2010
  6. EdwardLockwoodJ

    Russ Guest

    Yeah well, I have had this problem for months. It is not my display, it is
    not Nvidia and when I delete my contacts folder, I can't add or accept friend
    requests on my messenger so what the hell do I do now?
    Russ, May 20, 2010
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