Windows Live Installer Error 0x80070643

Discussion in 'Windows Live Messenger' started by vivlund, Mar 25, 2009.

  1. vivlund

    vivlund Guest

    Trying to update Windows Live Messenger on a Vista Computer runnin
    Windows Live Messenger version 2008. I get notified that a new versio
    of Messenger is ready to be installed. When I run the update using th
    Windows Live Installer program, it completes the install 100%, the
    proceeds to rollback the entire install. It gives me error #0x80070643
    and says there may be another installer running at the same time (ther
    is not). This has happened each of the 3 times I have tried to run thi
    update.

    Another error I am getting from this Windows Live Installer:"a networ
    error occurred while attempting to read from the fil
    c:\windows\installer\photolibrary.msi"

    Searching on that error message, I found this
    https://www.microsoft.com/communiti...dce-90f2-5bd35b00ba4a&lang=en&cr=US&sloc=&p=1

    But nothing here has helped either....
    Any ideas?

    thanks in advance..
     
    vivlund, Mar 25, 2009
    #1
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  2. Greetings,

    You can see the log file referenced in the thread you've linked to as that will provide more
    detail as to why it's rolling back.

    The "network error occurred" simply means the file is missing and generally happens in these
    upgrades as they're forcing the latest photo gallery to be installed as well.

    It sounds like there's several problems here. If you just want to avoid all this and to
    really see if there's an error stopping the direct installation of Messenger, you can just
    download and install Messenger using the MSIs (this is exactly what the installer does).

    On an up-to-date Vista installation, all you need to do is download and run two components:
    http://messenger.jonathankay.com/redir/w3qfe/wlm.asp

    Then install the Communications Platform:
    http://messenger.jonathankay.com/redir/w3qfe/contacts.asp

    If that works, Messenger should now be accessible on the start menu.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Mar 25, 2009
    #2
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  3. vivlund

    vivlund Guest

    vivlund, Mar 25, 2009
    #3
  4. Hi,

    I'm actually surprised that works (copying the MSI) since it's a 8.5 upgrade, very
    interesting.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Mar 26, 2009
    #4
  5. vivlund

    vivlund Guest

    Here is Phat94gt's post from the MS forum

    Actually, I found a solution that worked for me:

    1. Manually uninstall all the Live applications, except the Phot
    Library.

    2. Download Windows Live Photo Gallery Beta from
    'Installing/uninstalling Windows Live Wave 3 beta applications
    Windows Live
    (http://messengergeek.spaces.live.com/blog/cns!E3785B1281BBDA1!868.entry?sa=495201364

    3. Move the downloaded PhotoLibrary.msi file into C:\Windows\Installer

    4. Run the msi

    5. Run the windows live setup and install / update any Live programs

    This did the trick
     
    vivlund, Mar 26, 2009
    #5
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