Windows live messenger has stopped working - Windows 7

Discussion in 'Windows Live Messenger' started by EMU, Jan 9, 2010.

  1. EMU

    EMU Guest

    when I boot my PC and start Windows 7 WLM during the startup phase stops
    working before it has fully started. If however i start it after the boot up
    process is complete it works fine. I am using Window 7 64 Home Prem... and
    am running a new ATI 5800 series card, have 4g of ram etc.....

    Any ideas? I have read through the posts on this board and i do not see my
    problem though it is likely related to the other ones i have seen.
     
    EMU, Jan 9, 2010
    #1
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  2. Greetings,

    It might be a bit hard to isolate what's causing this without disabling other things starting
    at startup, as it's probably just a bad window hook.

    Given you probably don't want to deal with loosing functionality by disabling whatever is
    causing the problem anyway, I could write you up a quick thing to just have Messenger wait 30
    seconds or so before it starts at startup, do you think that would be an acceptable
    workaround?

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Jan 11, 2010
    #2
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  3. EMU

    jebyrne Guest

    I have the same problem. It started when I was using the RC1 version and
    updated my LifeCam software to version 3.0. I went back to the previous
    version of LifeCam (v2.91) and the problem disappeared. For me, with the new
    release of windows 7 64 bit, I installed LifeCam V3.0 and use a start up
    delay of 15s on windows live messenger.
     
    jebyrne, Jan 27, 2010
    #3
  4. EMU

    m9m Guest

    I confirm: same problem on all PCs running 7, MSN Messenger, and the latest
    Lifecam software.
     
    m9m, Jan 31, 2010
    #4
  5. EMU

    Sprocket101 Guest

    McAfee's Norton Anti Virus is most likely crashing your Live Mail program.
    Even if you think you have uninstalled it.

    Dell and many other computers come with Norton Anti-Virus installed.

    Simply using the Windows Uninstall doesn't remove all of the offending
    Norton code. You also need to run a separate cleaner called MCPR see:
    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    A more complete discussion is at
    http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

    ------- Extract from McAfee Technical Service note TS 100507 is below
    --------------
    How to uninstall or reinstall supported McAfee consumer products using the
    McAfee Consumer Products Removal tool (MCPR.exe)

    Summary: This document explains how to remove and reinstall McAfee Consumer
    products using the McAfee Consumer Products Removal tool. This option should
    only be used after you remove your McAfee product through Add/Remove Programs.
     
    Sprocket101, Mar 10, 2010
    #5
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