Windows Live Messenger will not start Jul28-29 2010

Discussion in 'Windows MSN Messenger' started by interested, Jul 29, 2010.

  1. interested

    interested Guest

    As of yesterday evening Jul 28, 2010 my windows live messenger on one of my
    PC's that i use most often, will no longer start up.

    Anyone else here have problems starting windows live messenger since
    yesterday?

    Basically when i try to start messenger it will not open up, and instead
    crash, and just display the usual windows xp application crash window.

    I have tried re-installing, and repairing the windows live messenger
    program, with no sucess.

    Some searching online has yeiled a few forums where a few other people are
    also reporting this issue as of yesterday.

    Im running on 32bit windows xp pro with sp3 and all latest windows updates.
    So far it has only affected one of my PC's, basically the one PC with the
    latest version of messenger ( the one im typing on now has an old version
    installed, and has not done any win updates in awhile, and it works fine)

    Where should i look for updated information on when windows live messenger
    will work again?
     
    interested, Jul 29, 2010
    #1
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  2. interested

    StephenB Guest

    StephenB, Jul 30, 2010
    #2
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  3. interested

    interested Guest

    Sorry that i posted here.
    Obviously this place is only for help with MSN messenger ( which no longer
    exists )
    and not windows live messenger.

    Too bad there is no microsoft discussion newsgroup here dedicated for
    windows live messenger, which is the product that replaced MSN messenger.

    Regardless, i have found on various other non Microsoft forums, severel
    solutions, one of which worked great for me.

    Basically i just uninstalled the latest windows live mesenger, and installd
    an old 8.5 version which works fine.
    Also version 8.5 does not try and automatically update itself to the latest
    defective version, so it should keep me going until microsoft fixes their
    latest screwup.

    Otherwise, i will have to try one of the many 3rd party windows live
    messenger alternatives that i have also found recently.
     
    interested, Jul 30, 2010
    #3
  4. interested

    StephenB Guest

    No need to apologize. There was a newsgroups for Windows Live Messenger, but it
    has been closed - hence the reason I posted the link to the help and support
    forum for it.
    -steve
     
    StephenB, Aug 1, 2010
    #4
  5. I had hte same problem since July29. No idea what caused it. just that msn
    messenger/live Id does not work even after I reinstall it. Any solutions?
     
    jocelynebay fido, Aug 2, 2010
    #5
  6. interested

    StephenB Guest

    StephenB, Aug 2, 2010
    #6
  7. interested

    John Guest

    I have the same problem where the update has stopped my windows live
    messenger from working. Have 2 accounts on my laptop the other account is my
    wife's, hers was still working for a couple of days after mine stopped but
    then she was unable to get into her messenger. We have to go into google for
    our messenger and contacts. type in windows live hotmail and go from there.
    Hope this is helpful.
     
    John, Aug 4, 2010
    #7
  8. interested

    StephenB Guest

    StephenB, Aug 4, 2010
    #8
  9. interested

    grokless Guest

    Mine began failing in the same timeframe, end of July or first of August.
    Has never launched successfully since. It is not a Login problem. The app
    won't load. "Windows Live Messenger has encountered a problem and needs to
    close. We are sorry for the inconvenience." [Send Error Report] [Don't
    Send] Those are the error message and the button faces displayed on the
    dialog box... whereupon the program does promptly collapse.

    TROUBLESHOOTING ALREADY DONE:

    I have uninstalled and reinstalled Windows Live Messenger, to use the
    current version.

    The installation on my laptop still works, while the one on my desktop
    machine curiously does not. They are in the same version, 14.0.8089.726.
    The platforms are slightly different as my Fujitsu Stylistic ST Series tablet
    is running Windows XP Tablet Edition, and my desktop is a no-brand tower
    having an AMD 1.25GHz Athlon CPU, 512 Mb RAM, and is running Windows XP
    Professional 2002 with SP3. Each machine has been updated with all critical
    security updates and Windows update packages.

    On the desktop machine where failure occurs, I find no indication of virus,
    malware, or firewall issues. All scans come back clean. I've tried
    launching with my firewall software temporarily disabled and this doesn't
    change the faulty behavior.

    What now?
     
    grokless, Aug 9, 2010
    #9
  10. interested

    grokless Guest

    Responding to my own post... I did find a fix that may help you!

    http://social.msdn.microsoft.com/fo.../thread/c1af6b7c-f44e-49a3-b994-8fadc9f6bc35/

    I read through this forever-long list of attempted fixes and things that may
    have worked for other people. I tried resetting my internet router and all
    the networking / wifi equipment in my house. That didn't help. Then I
    backup and kill the two registry keys that they recommended nuking away...
    and BINGO it has launched successfully. Being skeptical, I closed the
    program, rebooted, and re-launched it... and it still works. Every time.
    Kinda surprised by this.

    The registry keys to kill are:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSNMessenger
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\MessengerService

    Hope this helps someone. Especially Mr. Interested, above.
     
    grokless, Aug 9, 2010
    #10
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