Windows Live wont open

Discussion in 'Windows Live Messenger' started by Angelle, Feb 10, 2010.

  1. Angelle

    Angelle Guest

    When i try to access my windows live account, internet explorer tries to open
    the secure site but fails and tries to open it over and over again.

    i have optimized my internt explorer and updated it and deleted all browsing
    files to try to fix this.

    This problem does not occur on my windows xp internet explorer lap top at
    work.
    this occurs on my windows vista internet explorer 7 and 8 lap top at home.

    I did have trial version of norton antivirus which expired (i uninstalled
    this) and i am now trialing bullguard antivirus (this was a recommendation
    from computer store)

    Can someone please offer me some help
     
    Angelle, Feb 10, 2010
    #1
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  2. Greetings Angelle,

    The first step here is to determine if secure sites are working in your browser at all. To
    test this, head over to https://www.amazon.com. If Amazon comes up, then the problem
    probably isn't in the browser.

    If Amazon doesn't come up, then either secure sites are blocked or SSL is broken in your
    browser. To determine the latter, you can use another browser, like Chrome
    [http://google.com/chrome] and attempt to access Windows Live or Amazon there.

    Once you've figured out better what the problem is, then we can go about trying to actually
    fix it.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Feb 11, 2010
    #2
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  3. Angelle

    godsdragon Guest

    godsdragon, Feb 21, 2010
    #3
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