Windows Mail asking for username /password

Discussion in 'Windows Vista Mail' started by MarciDave, May 31, 2008.

  1. MarciDave

    MarciDave Guest

    I use Windows Mail and have had no trouble until now. When I try to access
    my email, a window appears asking for my username and password. After I type
    in the correct info, the same window appears and asks for username and
    password, again and again without allowing me to send or receive email. What
    is going on and how can I resolve this issue?

    Thanks!
     
    MarciDave, May 31, 2008
    #1
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  2. MarciDave

    Guest Guest

    Some email servers insist that you enter your username with no spaces and no
    CAPITAL LETTERS. Some insist that you follow it with the part of your
    email address that starts with @, and some insist that you don't. Many
    insist
    that CAPITAL LETTERS in your password aren't the same as the matching
    lowercase letters. With any of these problems, the error messages returned
    by the server seldom tell you which problem they found.
     
    Guest, May 31, 2008
    #2
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  3. MarciDave

    tlee Guest

    Hi,

    I have the same problem. Do you have Windows mail problem? Do microsoft
    receive that issues already for following up?

    Thanks !!!
     
    tlee, May 31, 2008
    #3
  4. MarciDave

    ttynes Guest

    I'm having the same issue. This afternoon is the first time it's ever
    asked this. I can do the web based email, so I know I'm giving the
    correct info (not a cap or spacing problem). It worked fine this
    morning, nothing was changed. I even called my internet provider, and
    of course - they passed the buck to Windows. So, what's up with this?
    would appreciate any help or ideas.
     
    ttynes, May 31, 2008
    #4
  5. Which antivirus are you running? Some of them are not compatible
    with Windows Mail.
     
    Gary VanderMolen, May 31, 2008
    #5
  6. MarciDave

    tlee Guest

    Symantec 10. if it is not compatible with Windows Mail, why does it case the
    problem immediately?

    Thanks
     
    tlee, May 31, 2008
    #6
  7. MarciDave

    ttynes Guest


    McAfee - But, it hasn't been changed. Could it be a virus?
     
    ttynes, May 31, 2008
    #7
  8. MarciDave

    Kizzy Guest

    Try this test - switch off your McAfee/Norton/whatever and see if th
    problem persists

    If suddenly everything works fine, then welcome to my world! (see m
    thread 'here
    (http://www.vistax64.com/vista-mail/157839-windows-mail-mental-slow.html)

    So if downloading the suggested free anti-virus programs *is *th
    answer, but you *still *have to turn off incoming email scan, I as
    again. What is the point of having anti-virus that doesn't chec
    incoming emails for nasties????

    Can someone please explain
     
    Kizzy, May 31, 2008
    #8
  9. MarciDave

    MarciDave Guest

    I, too, called my internet service provider, who also passed the buck to
    Windows. I can use the internet-based email, so it's not an issue with the
    actual username and password (capitals/spacing).

    This is also happening using Outlook Express on my desktop (I am currently
    using Windows mail on my laptop). Both systems are using different
    anti-software.
     
    MarciDave, May 31, 2008
    #9
  10. MarciDave

    Guest Guest

    Probably due to Symantec's rather odd idea of what compatible with
    Vista means. Their Norton line of antivirus programs has been
    causing problems with email programs starting even before Vista
    was available. At least the Norton line usually takes a while to cause
    problems in Windows Mail, often until it tries to block an incoming
    virus. The parts of their Norton programs that cause problems in
    Windows Mail aren't disabled when the rest of the program is disabled,
    and often fail to be uninstalled when you try to uninstall the Norton
    program. It isn't yet clear if they copied the problem causing parts
    of the Norton antivirus program to any other antivirus program they
    offer without the Norton name on it.
     
    Guest, May 31, 2008
    #10
  11. MarciDave

    Guest Guest

    Most versions of the McAfee antivirus program seem to be worse at
    causing problems in Windows Mail than most viruses are, although
    the problems it causes seldom show up immediately. Just disabling
    part or all of the McAfee program seldom helps; you usually have to
    uninstall it instead. You then often have to run this cleanup program
    to take care of what the uninstall leaves behind:

    <http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

    You may even have to remove your email account under Windows
    Mail, then restart Windows Mail and add the account again.

    If this cures your problem, you may want a replacement antivirus
    program that doesn't cause such problems with Windows Mail.
    Most versions of the Norton antivirus program and a recent
    version of the Trend antivirus program are bad choices; they
    also cause problems in Windows Mail. I recommend either avast!
    or AVG, either one with a custom install where you tell it to leave
    out the part that scans email.

    http://www.avast.com/eng/avast_4_home.html

    http://free.grisoft.com/ww.download?prd=afe
     
    Guest, May 31, 2008
    #11
  12. MarciDave

    Guest Guest

    For problems caused by a Norton, McAfee, or Trend antivirus
    program, just disabling part or all of the program seldom helps.
    You usually have to uninstall the program instead, and for Norton
    and McAfee, you often then need to run a cleanup program to
    take care of what the uninstall leaves behind.

    For some other antivirus programs, the program needs a custom
    install that tells it to leave out the part that scans email. For yet
    other antivirus programs, just leaving the option to scan email
    turned off is enough.
     
    Guest, May 31, 2008
    #12
  13. "Case the problem"? What does that mean?
    As a minimum, you must disable email scanning in your
    antivirus. If the problem continues, the only way to rule out
    the antivirus as the culprit is to uninstall it. Follow up with
    Symantec's garbage removal tool:
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    You can always reinstall it if you want.
     
    Gary VanderMolen, May 31, 2008
    #13
  14. Gary VanderMolen, May 31, 2008
    #14
  15. When this type of problem occurs, the first attempt at a fix should be
    deleting that mail account, restarting the email program, then
    recreating the account. Mail accounts can get corrupted for no
    apparent reason, although the most usual cause is antivirus mail
    scanning.
     
    Gary VanderMolen, May 31, 2008
    #15
  16. MarciDave

    tlee Guest

    Gray,

    typping mistake Case=> cause
    Is that issue relate to Microsoft or Antivirus supplier? Which one I can get
    help for patch?

    Thanks


    "Case the problem"? What does that mean?
    As a minimum, you must disable email scanning in your
    antivirus. If the problem continues, the only way to rule out
    the antivirus as the culprit is to uninstall it. Follow up with
    Symantec's garbage removal tool:
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    You can always reinstall it if you want.
     
    tlee, Jun 1, 2008
    #16
  17. Symantec will deny that a problem exists. Microsoft won't
    help you, saying it is Symantec's problem.
    Your choices are to change out your antivirus for one that
    is more compatible (we can recommend some good free ones),
    or else upgrade Windows Mail to Windows Live Mail:
    http://get.live.com/wlmail/overview
     
    Gary VanderMolen, Jun 1, 2008
    #17
  18. MarciDave

    tlee Guest

    Gray,

    Thanks again for your help : )

    tlee

    Symantec will deny that a problem exists. Microsoft won't
    help you, saying it is Symantec's problem.
    Your choices are to change out your antivirus for one that
    is more compatible (we can recommend some good free ones),
    or else upgrade Windows Mail to Windows Live Mail:
    http://get.live.com/wlmail/overview
     
    tlee, Jun 1, 2008
    #18
  19. MarciDave

    tlee Guest

    Robertmiles,

    Thanks alot for your help : )

    tlee
     
    tlee, Jun 1, 2008
    #19
  20. MarciDave

    Guest Guest

    You're welcome.


     
    Guest, Jun 1, 2008
    #20
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