Windows mail asking to verify username and password

Discussion in 'Windows Vista Mail' started by Kathy D, Sep 1, 2010.

  1. Kathy D

    Kathy D Guest

    I was in Windows Mail when suddenly a box popped up asking for my username
    and password from Windows Mail.. Although I attempted correctly several times
    it still will not work. I contacted my kerrlake server and we tried several
    things including deleting the account and resetting it back up but it still
    will not open. I can receive my emails on my blackberry and can get on the
    internet. Also, a protocal error message pops up. Please help!
     
    Kathy D, Sep 1, 2010
    #1
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  2. When you get that repeated prompt for username and password, click Cancel,
    which should then produce an error message. Right-click on your error message,
    copy, then paste it into a reply here. We can't do much troubleshooting without
    the complete error message.

    I'm assuming you are certain you are inputting the correct username and
    password.

    When deleting and recreating an account in Windows Mail, be sure
    you restart Windows Mail after deleting and before recreating.

    If that didn't fix it, more drastic measures will have to be taken.
    Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    If turning off the email scanning function does not resolve your problem,
    consider upgrading to Windows Live Mail, because it is less prone to
    suffering bad effects from overly aggressive antivirus programs.
    http://download.live.com/wlmail

    For more on why email scanning in your antivirus is bad, see:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    Gary VanderMolen, Microsoft MVP (Mail)
    ------------------------------------------------------

    "Kathy D" wrote in message
    I was in Windows Mail when suddenly a box popped up asking for my username
    and password from Windows Mail.. Although I attempted correctly several times
    it still will not work. I contacted my kerrlake server and we tried several
    things including deleting the account and resetting it back up but it still
    will not open. I can receive my emails on my blackberry and can get on the
    internet. Also, a protocal error message pops up. Please help!
     
    Gary VanderMolen, Sep 1, 2010
    #2
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  3. Hi Gary,

    I have the same problem as Kathy. I have Windows Mail and Microsoft
    antivirus.

    Several times when I clicked "cancel" I did not receive any error message.
    Once I got the following error message:

    The connection to the server has failed. Account: 'POP3.live.com', Server:
    'POP3.live.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error:
    10060, Error Number: 0x800CCC0E

    Thanks. Andy Anderson
     
    Andy Anderson, Sep 2, 2010
    #3
  4. Kathy D

    Bob K Guest

     
    Bob K, Sep 2, 2010
    #4
  5. Your settings look good.
    One thing you should try as a possible quick fix is to delete that
    mail account, RESTART Windows Mail, then recreate that account.

    If no improvement, I suggest upgrading to the latest Windows Live Mail beta:
    http://explore.live.com/windows-live-essentials-beta
    It will automatically import all your Windows Mail data.

    Gary VanderMolen, Microsoft MVP (Mail)
    ------------------------------------------------------

    "Andy Anderson" wrote in message
    Hi Gary,

    I have the same problem as Kathy. I have Windows Mail and Microsoft
    antivirus.

    Several times when I clicked "cancel" I did not receive any error message.
    Once I got the following error message:

    The connection to the server has failed. Account: 'POP3.live.com', Server:
    'POP3.live.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error:
    10060, Error Number: 0x800CCC0E

    Thanks. Andy Anderson
     
    Gary VanderMolen, Sep 2, 2010
    #5
  6. Thanks, Gary.

    I downloaded Windows Live Mail beta and the problem is solved.

    Andy Anderson
    ----------------------------------------------------------
     
    Andy Anderson, Sep 2, 2010
    #6
  7. You're very welcome. Glad to hear that installing Windows Live Mail solved your problem.

    Gary VanderMolen, Microsoft MVP (Mail)
    ------------------------------------------------------

    "Andy Anderson" wrote in message
    Thanks, Gary.

    I downloaded Windows Live Mail beta and the problem is solved.

    Andy Anderson
    ----------------------------------------------------------
     
    Gary VanderMolen, Sep 2, 2010
    #7
  8. Kathy D

    Rock8000

    Joined:
    Jan 7, 2012
    Messages:
    1
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    0
    Push or Pull

    I have been experiencing the same problem for a few days and finally found the solution this morning. I hope it will also work for you.

    I have my Gmail account (IMAP) set up in both Windows live mail (My laptop) and Thunderbird (My Desktop). It worked perfectly until few days ago both of the email clients kept asking me to enter the correct username and password. I tried again and again with the correct username and password but no luck.

    Finally, this morning i realized that on the same day that WLM and Thunderbird started to give me trouble, I set up my same Gmail account on my Android phone (using K9). And i used the "push" function instead of "pull" function.

    And this "push" function is the problem. Because my Android (K9 email app) constantly accesses my Gmail account to push emails, WLM and Thunderbird can not "jump in" and access my account.

    So i changed my android from "push" to "pull" and everything is fine again.

    hope it helps. good luck

    Rock Nguyen

     
    Rock8000, Jan 7, 2012
    #8
  9. Kathy D

    Guest

    I have gone through this several times and the best thing to do is NOTHING. When you fist see that window (next time), close it off! Don't enter information or click ANYTHING except the "X" at the top right corner of that small window.
    Once you enter information, Windows Mail sees it as a NEW entry and it will fail as well. But this time the information is sent in to your ISP.
    Close the window with the "X" and 'send/receive' again.
    I first re-entered my username and password and that's where trouble began! I talked to every AT&T agent in New Delhi and finally had to reset my password.
    Close the small error window and try again. If that fails, close Windows Mail and open it again.
    I know this is not "technical", but it's the only thing I've found to save the headache of password reset.
     
    , Apr 21, 2013
    #9
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