Windows Mail Security login problem

Discussion in 'Windows Vista Mail' started by Andrew Plante, Jul 22, 2008.

  1. Hello,

    Im trying to check my e-mail using Windows Mail, something I do very
    frquently without any problems, but this time there is a popup asking me to
    verify my username and password for my mail server.

    I currently use two different mail servers, one for sending, one for
    recieving. So I proceed to enter every combination of username and password I
    can think of. I also opened up the "Accounts" page to check that I am using
    the right username.

    I know the passwords for both accounts, and I know the account name, and yet
    it still is not letting me log in!

    Is there a different username or something that I should be using?
    And why is it randomly asking me to verify? Ive never gotten this box before.
    Andrew Plante, Jul 22, 2008
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  2. That type of error is often caused by interference from a non-
    compatible antivirus program. Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off.
    Gary VanderMolen, Jul 22, 2008
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  3. I havent changed any of my firewall settings recently. I am only using an
    expired copy of Norton Antivirus that came with my laptop when I bought it.

    Like I said, I havent changed any of the settings recently, nor have I
    applied any patches or updates prior to this happening.
    Andrew Plante, Jul 22, 2008
  4. Norton antivirus is among the top three troublemakers for Windows Mail.
    Symptoms often don't start until months later.
    The only way you can prove or disprove that Norton is the culprit is to
    uninstall it, followed by using their debris removal tool:

    Another option is to upgrade to Windows Live Mail, which is more
    resistant to the adverse effects of aggressive antivirus products:

    In any case you must disable any antivirus email scanning, for the reason
    explained here:
    Gary VanderMolen, Jul 23, 2008
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