Windows Mail - Sent Mail Goes to Sent Folder, But Does Not Send

Discussion in 'Windows Vista Mail' started by Mark, Jul 17, 2007.

  1. Mark

    Mark Guest

    I've had my new Gateway for approximately 3 months. The first problem I
    encountered with Windows Mail was it kept mail in just about all the folders,
    but wouldn't let me delete them, or move them to the delete folder. Thanks
    to some postings, I have been able to take care of this problem. However,
    now I can't send any email out. The server connects and looks as though it
    sends the mail, the mail goes to the sent folder, but no one is receiving
    mail from me. There is no error message. I am able to receive all email.
    To my knowledge, I have disabled scanning of all email within McAfee.

    Any ideas?

    Mark, Jul 17, 2007
    1. Advertisements

  2. Uninstall McAfee.
    Don't replace it with Norton.
    Get Avast! -
    Frank Saunders, MS-MVP OE/WM, Jul 17, 2007
    1. Advertisements

  3. Mark

    Mark Guest

    Thanks Frank. I have uninstalled McAfee, tried Windows Mail, and it still
    didn't work. I then removed the account from Windows Mail and readded it,
    and mail still did not send. Don't know if this will help, but here is how I
    am testing. I send from my account and then logon to my daughter's account.
    She does not receive anything from me. I then try sending something from her
    account to mine, and I too do not receive anything.

    On a sidenote, I have not downloaded Avast as of yet.

    Any ideas?

    Mark, Jul 17, 2007
  4. Mark

    kian_siong Guest

    Try to change the Junk Mail Option setting to "No" (I assume now, Low or
    even higher setting), I tried with friend it worked out this way, really
    strange vista mail.

    kian_siong, Jul 17, 2007
  5. Do you get any error message?
    Frank Saunders, MS-MVP OE/WM, Jul 17, 2007
  6. Mark

    amo Guest

    I am also having this problem of "sent" emails not arriving at their
    destination. I have gotten rid of Mcafee and gone to Avast. I have also set
    junk mail settings to "no". So far, nothing has helped. Any further ideas?
    amo, Jul 17, 2007
  7. Mark

    Mark Guest

    Unfortunately, I don't Frank. Everything looks as though the email is being
    sent just fine. Even goes to the sent box. I've checked with friends, not
    just testing with my daughter's account as mentioned below as a test, and no
    one is receiving from me. I am still receiving just fine. In fact, just
    received 9 new email when logging on.

    Any ideas?

    Mark, Jul 18, 2007
  8. Mark

    Mark Guest

    Thanks for the suggestion. I just changed from low to no, and it didn't
    work. This is so frustrating. It's worked for weeks, and now, nothing!

    Thanks Again!
    Mark, Jul 18, 2007
  9. Mark

    amo Guest

    Frank, what Mark is writing is exactly the same symptoms I have (I am on a
    4-month old Dell E521 with Vista Home Premium). Out of desperation I have
    donwloaded Windows Live Mail beta. Getting everything to transfer is a little
    bit of a bugger but the first trial at sending mail worked so we'll test it
    more tonight.
    amo, Jul 18, 2007
  10. A tough problem like this needs to be attacked through a process
    of elimination. Change one variable at a time. Try

    Different SMTP servers
    Different email programs (WLM, Thunderbird)
    Different Computer
    Different ISP

    Gary VanderMolen
    Gary VanderMolen, Jul 18, 2007
  11. Mark

    amo Guest

    That's a nice thought, but three out of four of your solutions aren't viable.
    How many people have access to other ISP's, computers, and servers? Microsoft
    needs to view the real world. Reading through the many threads indicates this
    is a much bigger problem and Microsoft needs to give this much more
    attention. I hope this fix lasts until SP1 for Vista comes along. I may be
    wrong, but it seems Vista was too different and it wasn't ready for release
    amo, Jul 18, 2007
  12. Comments inline:

    For a laptop, free Wi-Fi hotspots are all over the place. If the PC is not
    a laptop, you could still carry it to a neighbor's or friend's house.
    Obviously, this step is a last resort, which is why I listed it last.
    Many households nowadays are multi-computer. If that is not your
    situation, certainly you have one friend, neighbor or relative whose
    laptop you can borrow for a few minutes?
    If nothing else, anyone can get a free Gmail account which has
    POP/SMTP server access.
    Often preaching about how things *should* be is not as helpful
    as accepting that this is not a perfect world and making the best of
    what you have.

    Gary VanderMolen
    Gary VanderMolen, Jul 18, 2007
  13. Mark

    Elvin Guest

    I too am having exactly the same problem. It's frustrating enough that I
    can't mail friends but I specifically got on-line as I felt increasingly left
    out in relation to accessing simple services previously available in the real
    world - job opportunities, on-line discounts etc.
    Having spent a considerable amount of money on a laptop, printer, wireless
    hub, security package (Norton) isp connection and subscriptions I feel
    absolutely fed up that Windows Vista mail issues have left me exactly where I
    was except distinctly poorer and totally disillusioned with this 'brave new
    world'. I don't want to be driving around looking for hot spots, I don't
    want to have to encroach on friends and neighbours as this is impractical for
    what I want to do. I just want the product I purchased to do what it's
    designed for.

    I appreciate it's not a perfect world, but equally I appreciate the
    fundamental right users have to be able to trust products supplied by one of
    the world's largest corporations.

    Can we have a proper fix please?

    and no I don't want to get rid of norton, download avast etc etc etc I just
    want the product to work with what I have, as i don't have endless streams of
    income availabe to support Microsoft in product development!
    Elvin, Jul 18, 2007

  14. Remove and recreate the account.
    Junk mail settings do not effect outgoing mail.
    Frank Saunders, MS-MVP OE/WM, Jul 18, 2007

  15. Norton is not compatible with Windows Mail. Nor is any program scanning
    Frank Saunders, MS-MVP OE/WM, Jul 18, 2007

  16. Make sure email scanning is turned off in your anti-virus program.
    Frank Saunders, MS-MVP OE/WM, Jul 18, 2007
  17. I'm a newby to all this so apologies if I'm coming across a bit 'obtuse' but
    I was under the impression that Windows Mail is an 'updated and improved'
    version of Outlook Express and therefore came later than email scanning
    programmes, anti-virus software such as Norton and McAfee , which would lead
    me to suppose that 'Windows Mail is not compatible with Norton or any
    programme scanning email.

    The wider issue is that I was sold Norton360 (by the largest national
    computer retailer I know) as an add-on at the same time as purchasing my
    laptop (pre-loaded with Vista), the retailer gave no indication of the
    apparent conflict between the two as I assume he was blissfully unaware there
    was one. How many Vista machines and packages do you think got mis-sold
    whilst I typed this?

    Was Outlook Express compatible with Norton or McAfee as I'm sure I'll end up
    uninstalling Vista and back tracking to XP?
    Elvin (the Luddite?), Jul 18, 2007
  18. If I turn off email scanning on my anti virus program as you suggest to Mark
    elsewhere, what protects me from viruses that may be attached to emails or do
    you mean turn off to send and back on to receive?

    I just need help as I'm feeling a bit like a scared old man at the ripe age
    of 39!
    Elvin (the Luddite?), Jul 18, 2007
  19. I can appreciate that you don't want to go to a lot of trouble
    for the purpose of diagnosing what the exact problem is.
    But what is the alternative? Can you afford to pay
    Geek Squad or some other official repair station to do the
    troubleshooting for you?

    Wishing for this to be a perfect world won't make it so.
    Have you never had anything go wrong with a brand new car
    (for which you paid a lot more $$$ than your computer)?
    I have.

    If your only computer problem is with Windows Mail, replace it.
    There are plenty of free mail programs out there. The same goes
    for antivirus programs. There is no need to spend additional money.

    Gary VanderMolen
    Gary VanderMolen, Jul 18, 2007
  20. You will find that the sales clerks selling you that new computer
    know very little about it except a few buzz words. They will gladly
    sell you all sorts of unnecessary add-ons, because it pads their
    sales commission. As always, let the buyer beware! I always
    buy my computers as bare-bones as I can, so I can take
    advantage of all the free software that is readily available.

    Gary VanderMolen
    Gary VanderMolen, Jul 18, 2007
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.