Windows Mail times out receiving mail

Discussion in 'Windows Vista Mail' started by New Vista / Windows Mail user, Jul 5, 2007.

  1. HI,
    I'm just setiing up a brand new machine with Vista and have configured
    Windows Mail with one account. When Windows Mail goes to receive mail it see
    the messages, seems to stall until POP timeout setting then asks "Your POP3
    mail server has not responded. Do you want to wait?"

    Preseeing wait just repeats that cycle. Pressing stop then says "download
    I've switched off firewall and anti virus, no change.

    The same settings work on another machine in Outlook Express.

    Any ideas pelase?
    New Vista / Windows Mail user, Jul 5, 2007
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  2. Define what you mean by "switched off" with respect to your antivirus.
    If your antivirus is McAfee or Norton, Windows Mail will often
    malfunction until you completely uninstall the non-compatible antivirus.

    Gary VanderMolen
    Gary VanderMolen, Jul 5, 2007
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  3. Hi Gary,
    Thanks for your reply. I wondered whether it might have been security
    software. Originally the machine came with preinstalled Norton. The Windows
    Mail problem was present. I've uninstalled Norton, still had the problem,
    and installed CA Internet Security Suite, still have the problem, tried
    disabling CA ISS and still have the problem.

    New Vista / Windows Mail user, Jul 5, 2007
  4. Recreate that mail account in Windows Mail, then delete the
    old account. Sometimes Norton corrupts accounts, and the
    corruption is not repaired by simply uninstalling Norton.

    Gary VanderMolen
    Gary VanderMolen, Jul 5, 2007
  5. Hi Gary,
    Thank you, I had already tried that.
    Originally I setup the two email accounts for the user (I'm setting this
    machine up for someone else) and saw I could send email but could not POP
    retrieve email as per the original post, i.e., timeout waiting for POP3

    Before posting today I disabled the two previous accounts and created a
    brand new account from my own mail server. Brand new account works fine on
    an XP machne with OE, yet this Windows Vista / Windows Mail machine still
    gets the POP3 timeout message. Sends ok, goes to receive, see how many mail
    messages to download (1 in this case) flashes about one fifth of the way into
    the bar than back to zero and nothing until timeout message.

    Where to now?
    New Vista / Windows Mail user, Jul 6, 2007
  6. OK, we've tried the simpler possibilities, so let's try one of the rarer
    ones. Some older servers get confused by Vista's autotuning feature.
    1. Click on the Vista start orb and type cmd
    2. The search results will display a program named cmd.exe
    3. Right-click on the link and select "Run as administrator"
    4. After the command prompt window opens, type
    "netsh interface tcp set global autotuning=disabled" without
    the quotation marks, then press Enter.
    5. Test your POP account and see if you can download your mail now.
    6. If nothing changes, re-enable the autotuning feature by typing
    "netsh interface tcp set global autotuning=normal"

    Hope this helps.

    Gary VanderMolen
    Gary VanderMolen, Jul 6, 2007
  7. Hi Gary,
    That did the trick. Thank you. Wonder why autotune was stopping receiving
    ANY emails? Anwho, all done now.

    New Vista / Windows Mail user, Jul 6, 2007
  8. Gary VanderMolen, Jul 6, 2007
  9. New Vista / Windows Mail user

    Dinoland Guest

    Dinoland, Jul 7, 2007
  10. New Vista / Windows Mail user

    Dinoland Guest

    Sorry about the double post, finger problems. Just wanted to give a big
    thanks for the information on this forum. I've spent the past 3 days, pulling
    hair, removing virus programs and changing settings to fix my windows mail
    receive problem. After reading this forum and taking the advice offered, my
    problem is fixed. Again, many thanks, I can probably sleep tonight :)
    Dinoland, Jul 7, 2007
  11. Glad it worked out for you.
    Come back if you need more help.

    Gary VanderMolen
    Gary VanderMolen, Jul 7, 2007
  12. New Vista / Windows Mail user

    DStallard Guest

    Would this problem tend to be "all or nothing"? I have had similar problems,
    but some emails have downloaded successfully, while others will not.
    DStallard, Jul 7, 2007
  13. It tends to be "all or nothing" for a given server. That said, some of the
    larger ISPs have a bank of servers all answering to the same alias, so
    it could be like Russian roulette if you get a bad one sometimes.

    Gary VanderMolen
    Gary VanderMolen, Jul 7, 2007
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