Windows Mail will not accept my username and password

Discussion in 'Windows Vista Mail' started by ladybug, Jul 25, 2010.

  1. ladybug

    ladybug Guest

    When I sign into Windows Mail, it says authorizing. Then a message box pops
    up asking for my username and password.
     
    ladybug, Jul 25, 2010
    #1
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  2. When you get that repeated prompt for username and password, click Cancel,
    which should then produce an error message. Right-click on your error message,
    copy, then paste it into a reply here. We can't do much troubleshooting without
    the complete error message.

    First, test your password by logging in to your provider's webmail
    (using your Internet Explorer web browser). .
    If that works, it proves you have the correct username and password.
    A likely reason for the username/password failing in Windows Mail is
    account corruption. One thing you should try as a possible quick fix is
    to delete that corrupted mail account, restart Windows Mail, then
    recreate that account.

    If that doesn't fix it, more drastic measures will have to be taken.
    Which antivirus are you running?
    As a minimum, email scanning in the antivirus must be turned off,
    although that may not be sufficient to eliminate all bad effects.
    In a worst case scenario, your antivirus may need to be uninstalled.

    For more on why email scanning in your antivirus is bad, see
    :http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    Gary VanderMolen, Microsoft MVP (Mail)


    "ladybug" wrote in message
    When I sign into Windows Mail, it says authorizing. Then a message box pops
    up asking for my username and password.
     
    Gary VanderMolen, Jul 25, 2010
    #2
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  3. ladybug

    db Guest

    db writes that error message is : " Account: 'pop.ntlworld.com', Server:
    'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR Invalid Backend.',
    Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
    0x800CCC91" -does this tell you why I cannot access windows mail?
     
    db, Jul 26, 2010
    #3
  4. As ' mac' posted earlier, your provider has made a change that is causing
    trouble for many users. See this thread :
    http://community.virginmedia.com/t5...ssionid=CEFCAD80841951D8BF06F42A55A32C00#M865

    Gary VanderMolen, Microsoft MVP (Mail)


    "db" wrote in message
    db writes that error message is : " Account: 'pop.ntlworld.com', Server:
    'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR Invalid Backend.',
    Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
    0x800CCC91" -does this tell you why I cannot access windows mail?
     
    Gary VanderMolen, Jul 26, 2010
    #4
  5. ladybug

    Colin Guest

    I am getting the following message after I have attempted to sign in with my
    username and password (which I have used on my providers site and it works no
    problems) and then pressed cancelled.

    Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk',
    Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 995,
    Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91

    I use Virgin Media Security (as I have done so for the last 6 years) with
    the email anti virus scan switched off. But it still doesn't work. Come on
    Microsoft please help. There any many people experiencing the same problem!!!!
     
    Colin, Jul 26, 2010
    #5
  6. Go to Tools, Accounts, select that mail account, Properties, Servers.
    Make sure that "Log on using Secure Password Authentication" is not enabled.

    If that setting was already unchecked, which antivirus are you running?
    Some of them cause problems with Windows Mail over time, even with email
    scanning switched off.

    Gary VanderMolen, Microsoft MVP (Mail)


    "Colin" wrote in message
    I am getting the following message after I have attempted to sign in with my
    username and password (which I have used on my providers site and it works no
    problems) and then pressed cancelled.

    Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk',
    Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 995,
    Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC91

    I use Virgin Media Security (as I have done so for the last 6 years) with
    the email anti virus scan switched off. But it still doesn't work. Come on
    Microsoft please help. There any many people experiencing the same problem!!!!
     
    Gary VanderMolen, Jul 26, 2010
    #6
  7. ladybug

    Colin Guest

    Thanks Gary that worked a dream.
     
    Colin, Jul 26, 2010
    #7
  8. You're very welcome, and thanks to mac for digging up that information.

    Gary VanderMolen, Microsoft MVP (Mail)


    "Colin" wrote in message
    Thanks Gary that worked a dream.
     
    Gary VanderMolen, Jul 27, 2010
    #8
  9. ladybug

    Mopane Guest

    I too had this problem and then after several attempts at completing the
    required information I cancelled it and now I find that whilst the message no
    longer appears, I can send emails but am not receiving any. The strange thing
    is that my husband who uses the same computer with his own email address is
    able to send and receive emails. I have checked as you suggested and the "Log
    on using Secure Password Authentication" is not enabled. What should I do now?
     
    Mopane, Jul 27, 2010
    #9
  10. I don't see anywhere in this thread where you were advised to change a setting.
    Don't assume that advice given to someone else for their particular problem
    also applies to you.

    When you get that repeated prompt for username and password, click Cancel,
    which should then produce an error message. Right-click on your error message,
    copy, then paste it into a reply here. We can't do much troubleshooting without
    the complete error message.

    Gary VanderMolen, Microsoft MVP (Mail)


    "Mopane" wrote in message
    I too had this problem and then after several attempts at completing the
    required information I cancelled it and now I find that whilst the message no
    longer appears, I can send emails but am not receiving any. The strange thing
    is that my husband who uses the same computer with his own email address is
    able to send and receive emails. I have checked as you suggested and the "Log
    on using Secure Password Authentication" is not enabled. What should I do now?
     
    Gary VanderMolen, Jul 27, 2010
    #10
  11. ladybug

    Mopane Guest

    I no longer receive any error messages. I simply am not receiving any of my
    emails that I know have been sent to me, e.g. sending one to myself or asking
    my husband to send one to me for testing. If I send one to my husband he
    receives it. We both use the same computer as individual users with our own
    passwords.
     
    Mopane, Jul 28, 2010
    #11
  12. ladybug

    Joined:
    Jun 8, 2012
    Messages:
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    Problem with Windows mail Password

    When I try to open Windows Mail, I keep getting a pop up asking for my username/password. Though I type in the correct info, the pop up keeps coming back. I get the following error message:
    Account: 'pop.charter.net', Server: 'pop.charter.net', Protocol: POP3, Server Response: '-ERR [IN-USE] account is locked by another session or for maintenance, try again.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
     
    , Jun 8, 2012
    #12
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